TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax gets it done! Easy breezy tax filing for this mixed income earner.
Date published: 2023-05-12
Rated 5 out of 5 by from I love using Turbo Tax. I have for years. Elizabeth P. was awesome. Totally resolved my issue.
Date published: 2023-05-12
Rated 4 out of 5 by from The service is good but the system is not friendly I had no idea I needed to click on Full Service each time to be able to communicate with my account. The one who did my taxes was not the one who continued. I do not receive messages sent from the account to the email and there is no way of seeing the notifications unless clicking on Full Service/Send a message. Although the return was rejected the system still said Pending so I assumed it was all ok. Luckily the accountant called me, but since the application said pending, I assumed they corrected it. The flow to submit it via mail is not available. It is quite difficult to navigate. There is also no way to click on amend or modify return. Because the system logs you out and doesn't send you messages to the email when the account sends a message, I had to continuously log in with the authenticator to check if the accountant had responded. In the meantime, is good the accountant calls, but I work and cannot always answer the call at the moment. Also, the message your accountant should be available on the home rather than hidden. There is no receipt available for the transaction.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbo Tax is so easy They had my info from last year and made it so easy to do, everything simple and easy to understand
Date published: 2023-05-12
Rated 5 out of 5 by from Easy I appreciate that it is straightforward. I was able to fill in the info in the necessary prompts and let Turbo Tax take care of the rest. I really appreciate it.
Date published: 2023-05-12
Rated 5 out of 5 by from The Easiest and Greatest Amazin program. Easy to use and very accurate. Also good prices.
Date published: 2023-05-12
Rated 1 out of 5 by from Poor interface The coordination between the File method and the Easy Step method is very poor. If you use one to fill out one form, you often can't modify it from the other method. Or you can't even see what you did sometimes. Terrible.
Date published: 2023-05-12
Rated 5 out of 5 by from quick easy & fun Very easy the instant help with the notated template is awesome.
Date published: 2023-05-12
Rated 5 out of 5 by from rejected taxes they fixed it and it was easy. it took a five minute call.
Date published: 2023-05-12
Rated 5 out of 5 by from Easy, Accurate and all-in-one perfection. I am not tax savvy, and I don't need to be.. I have used Turbo-Tax for to many years to remember the first time I used it. I would never consider any other tax prep product, ever.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 71
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax gets it done! Easy breezy tax filing for this mixed income earner.
Date published: 2023-05-12
Rated 5 out of 5 by from I love using Turbo Tax. I have for years. Elizabeth P. was awesome. Totally resolved my issue.
Date published: 2023-05-12
Rated 4 out of 5 by from The service is good but the system is not friendly I had no idea I needed to click on Full Service each time to be able to communicate with my account. The one who did my taxes was not the one who continued. I do not receive messages sent from the account to the email and there is no way of seeing the notifications unless clicking on Full Service/Send a message. Although the return was rejected the system still said Pending so I assumed it was all ok. Luckily the accountant called me, but since the application said pending, I assumed they corrected it. The flow to submit it via mail is not available. It is quite difficult to navigate. There is also no way to click on amend or modify return. Because the system logs you out and doesn't send you messages to the email when the account sends a message, I had to continuously log in with the authenticator to check if the accountant had responded. In the meantime, is good the accountant calls, but I work and cannot always answer the call at the moment. Also, the message your accountant should be available on the home rather than hidden. There is no receipt available for the transaction.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbo Tax is so easy They had my info from last year and made it so easy to do, everything simple and easy to understand
Date published: 2023-05-12
Rated 5 out of 5 by from Easy I appreciate that it is straightforward. I was able to fill in the info in the necessary prompts and let Turbo Tax take care of the rest. I really appreciate it.
Date published: 2023-05-12
Rated 5 out of 5 by from The Easiest and Greatest Amazin program. Easy to use and very accurate. Also good prices.
Date published: 2023-05-12
Rated 1 out of 5 by from Poor interface The coordination between the File method and the Easy Step method is very poor. If you use one to fill out one form, you often can't modify it from the other method. Or you can't even see what you did sometimes. Terrible.
Date published: 2023-05-12
Rated 5 out of 5 by from quick easy & fun Very easy the instant help with the notated template is awesome.
Date published: 2023-05-12
Rated 5 out of 5 by from rejected taxes they fixed it and it was easy. it took a five minute call.
Date published: 2023-05-12
Rated 5 out of 5 by from Easy, Accurate and all-in-one perfection. I am not tax savvy, and I don't need to be.. I have used Turbo-Tax for to many years to remember the first time I used it. I would never consider any other tax prep product, ever.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 71