TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is a lifesaver! Just finished my return 14.5 hours ahead of the deadline!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax & Specialist Offer Professional Service I love that even though I input all information via step by step instructions I always have and I use the Specialist Option at the end to make sure I am all good before sending on to the IRS. All specialist that I have worked with over past two years are Friendly - Helpful and make me comfortable that I am sending a correct filing for peace of mind. Thank You Turbo Tax
Date published: 2021-05-17
Rated 4 out of 5 by from 2020 Turbo Tax Turbo Tax gets better every year! I feel confident Turbo Tax prevents me from making mistakes and gets the best refund when possible.
Date published: 2021-05-17
Rated 1 out of 5 by from UNBELIEVABLY POOR USER INTERFACE!!!!! I spent at least 4 hours yesterday for what should have been one hour of work. I could not the dialog screens to advance so that I could purchase forms and filing for a second state and will have to attempt that now on the last day deadline. I did eventually get the Intuit screens to accept payment for audit protection and assistance but in subsequent screens, the system would not let me post my transaction number and advance to the next dialog screen.
Date published: 2021-05-17
Rated 1 out of 5 by from Bad Wouldn’t let me efile. No clear instructions on any of it
Date published: 2021-05-17
Rated 5 out of 5 by from Perfect For Our Needs I've been using TurboTax for years, and have never had any issues with completing or filing my returns. Intuit is a good name for the company, as their software is very intuitive.
Date published: 2021-05-17
Rated 2 out of 5 by from EFile Doesn't Work The program was easy to use but extremely difficult to file with. I ended up having to mail my returns because the link to pay to efile state taxes was disabled. For the past two years, Turbotax has posted that my returns were filed, but the IRS had no record of them. This caused me to have to pay a penalty and interest. Turbotax took no responsibility for their error. Furthermore, it was impossible to talk to a live person to get help. Online assistance couldn't resolve the issue.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is great Great And Easy to use. been using for a long time and will continue.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product as always Product is great for tax preparation and finding the best solutions for my situation. This year had some issues with TT working the file on my win10 machine and had to switch to a mac to do it.
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax Is below Its needs improvement such as print of what business expenses you wrote off. Just a copy of your expense items because there is $5000 limited for startups. But I have $10000 in expenses. I never talked to a live agent and was still billed. My question was not actually asked by the automated system.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 700
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is a lifesaver! Just finished my return 14.5 hours ahead of the deadline!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax & Specialist Offer Professional Service I love that even though I input all information via step by step instructions I always have and I use the Specialist Option at the end to make sure I am all good before sending on to the IRS. All specialist that I have worked with over past two years are Friendly - Helpful and make me comfortable that I am sending a correct filing for peace of mind. Thank You Turbo Tax
Date published: 2021-05-17
Rated 4 out of 5 by from 2020 Turbo Tax Turbo Tax gets better every year! I feel confident Turbo Tax prevents me from making mistakes and gets the best refund when possible.
Date published: 2021-05-17
Rated 1 out of 5 by from UNBELIEVABLY POOR USER INTERFACE!!!!! I spent at least 4 hours yesterday for what should have been one hour of work. I could not the dialog screens to advance so that I could purchase forms and filing for a second state and will have to attempt that now on the last day deadline. I did eventually get the Intuit screens to accept payment for audit protection and assistance but in subsequent screens, the system would not let me post my transaction number and advance to the next dialog screen.
Date published: 2021-05-17
Rated 1 out of 5 by from Bad Wouldn’t let me efile. No clear instructions on any of it
Date published: 2021-05-17
Rated 5 out of 5 by from Perfect For Our Needs I've been using TurboTax for years, and have never had any issues with completing or filing my returns. Intuit is a good name for the company, as their software is very intuitive.
Date published: 2021-05-17
Rated 2 out of 5 by from EFile Doesn't Work The program was easy to use but extremely difficult to file with. I ended up having to mail my returns because the link to pay to efile state taxes was disabled. For the past two years, Turbotax has posted that my returns were filed, but the IRS had no record of them. This caused me to have to pay a penalty and interest. Turbotax took no responsibility for their error. Furthermore, it was impossible to talk to a live person to get help. Online assistance couldn't resolve the issue.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is great Great And Easy to use. been using for a long time and will continue.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product as always Product is great for tax preparation and finding the best solutions for my situation. This year had some issues with TT working the file on my win10 machine and had to switch to a mac to do it.
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax Is below Its needs improvement such as print of what business expenses you wrote off. Just a copy of your expense items because there is $5000 limited for startups. But I have $10000 in expenses. I never talked to a live agent and was still billed. My question was not actually asked by the automated system.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 700