TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo tax was easy to use Easy to use and helped to do the changes necessary for death in family
Date published: 2022-02-26
Rated 5 out of 5 by from Very User Friendly This is my second year using TurboTax and the second year I've done my own taxes. Last year, I had to file part year returns for two states. I was very nervous about attempting this, but TurboTax held my hand through the process. Now, I have a lot more confidence in filing my own taxes. 2021 was a breeze.
Date published: 2022-02-26
Rated 1 out of 5 by from Sleek interface / marketing, same tax prep hustle Awful, takes way too much time and they still have ridiculous caveats that basically ensure that almost everyone with a simple job/income has to pay $120 to file taxes. Oh you moved? Sorry have to pay to file in multiple states. Oh you're one of the 99% of people in the country who have a savings account that earns interest? Sorry that's too complicated to add one line for interest received, you have to pay us $40 for "deluxe". No no cares about your weird popups asking how we're feeling about taxes or your chatbots - just have the software do its job and allow me to file my taxes. Everyone just wants to get this over with and be done with it for a year. I switched from TurboTax to Credit Karma tax, which was great until Cash App bought them to apparently try and force everyone to sign up for Cash App. So gave TurboTax another try this year and has been a total disaster, hope I can find another service next year and never have to resort to TurboTax again. Oh and the best part is all my returns were rejected because supposedly my 2020 AGI doesn't match what the IRS has on file (even though it matches my accepted 1040 tax return from 2020 exactly). I tried TurboTax's suggestion of getting IRS's 2020 AGI from IRS website, and of course after jumping through 100 hoops to "verify my identity" the IRS/IDMe website just said "error couldn't verify". And TurboTax basically has no solution but to mail in your returns. Wow, "taxes made easy"!
Date published: 2022-02-26
Rated 5 out of 5 by from Excellent This years taxes, with all the additional paperwork due to the stimulus paperwork had me overwhelmed. My rep Kendall was professional and knowledgeable, absolutely worth the cost.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax is easy and convenient to use Turbo Tax is so easy and convenient for people to do their taxes themselves. It costs less than H&R Block and other tax preparers, and gives me a DIY feel for preparing taxes.
Date published: 2022-02-26
Rated 5 out of 5 by from Pretty Easy Free File I am a college student and work part time during the summer. Since my parents claim me on their taxes, the simple free tax preparation by Turbo Tax is the best option. Been filling this way for the past four years. It is really handy that my previous years tax returns are securely stored for quick retrieval and the data is carried over from one year to the next. Saves a lot of time and best of all, it is free.
Date published: 2022-02-26
Rated 5 out of 5 by from Simple, easy to use Simple, easy to use. I would recommend this tax return service to anyone.
Date published: 2022-02-26
Rated 5 out of 5 by from I love TurboTax TurboTax is great! Don would call me very quickly and keep me updated or fix anything that was making it a hold up. I appreciate all he has did for me
Date published: 2022-02-26
Rated 5 out of 5 by from great great thank you...thats it..................................................
Date published: 2022-02-26
Rated 4 out of 5 by from Good Enough It works for a very small business owner, so nothing bad to say. Not quite as good as the personal versions.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6986
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax was easy to use Easy to use and helped to do the changes necessary for death in family
Date published: 2022-02-26
Rated 5 out of 5 by from Very User Friendly This is my second year using TurboTax and the second year I've done my own taxes. Last year, I had to file part year returns for two states. I was very nervous about attempting this, but TurboTax held my hand through the process. Now, I have a lot more confidence in filing my own taxes. 2021 was a breeze.
Date published: 2022-02-26
Rated 1 out of 5 by from Sleek interface / marketing, same tax prep hustle Awful, takes way too much time and they still have ridiculous caveats that basically ensure that almost everyone with a simple job/income has to pay $120 to file taxes. Oh you moved? Sorry have to pay to file in multiple states. Oh you're one of the 99% of people in the country who have a savings account that earns interest? Sorry that's too complicated to add one line for interest received, you have to pay us $40 for "deluxe". No no cares about your weird popups asking how we're feeling about taxes or your chatbots - just have the software do its job and allow me to file my taxes. Everyone just wants to get this over with and be done with it for a year. I switched from TurboTax to Credit Karma tax, which was great until Cash App bought them to apparently try and force everyone to sign up for Cash App. So gave TurboTax another try this year and has been a total disaster, hope I can find another service next year and never have to resort to TurboTax again. Oh and the best part is all my returns were rejected because supposedly my 2020 AGI doesn't match what the IRS has on file (even though it matches my accepted 1040 tax return from 2020 exactly). I tried TurboTax's suggestion of getting IRS's 2020 AGI from IRS website, and of course after jumping through 100 hoops to "verify my identity" the IRS/IDMe website just said "error couldn't verify". And TurboTax basically has no solution but to mail in your returns. Wow, "taxes made easy"!
Date published: 2022-02-26
Rated 5 out of 5 by from Excellent This years taxes, with all the additional paperwork due to the stimulus paperwork had me overwhelmed. My rep Kendall was professional and knowledgeable, absolutely worth the cost.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax is easy and convenient to use Turbo Tax is so easy and convenient for people to do their taxes themselves. It costs less than H&R Block and other tax preparers, and gives me a DIY feel for preparing taxes.
Date published: 2022-02-26
Rated 5 out of 5 by from Pretty Easy Free File I am a college student and work part time during the summer. Since my parents claim me on their taxes, the simple free tax preparation by Turbo Tax is the best option. Been filling this way for the past four years. It is really handy that my previous years tax returns are securely stored for quick retrieval and the data is carried over from one year to the next. Saves a lot of time and best of all, it is free.
Date published: 2022-02-26
Rated 5 out of 5 by from Simple, easy to use Simple, easy to use. I would recommend this tax return service to anyone.
Date published: 2022-02-26
Rated 5 out of 5 by from I love TurboTax TurboTax is great! Don would call me very quickly and keep me updated or fix anything that was making it a hold up. I appreciate all he has did for me
Date published: 2022-02-26
Rated 5 out of 5 by from great great thank you...thats it..................................................
Date published: 2022-02-26
Rated 4 out of 5 by from Good Enough It works for a very small business owner, so nothing bad to say. Not quite as good as the personal versions.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6986