TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from SO SIMPLE AND GREAT INSTRUCTIONS SO SIMPLE TO USE AND NAVIGATE! I WOULD RECOMMENED THIS EASY TO USE PRODUCT TO EVERONE!
Date published: 2023-03-13
Rated 4 out of 5 by from Straightforward, does a good job with importing I like the race feature. It is a good motivator for getting this done.
Date published: 2023-03-13
Rated 2 out of 5 by from First time online user from a repeat disc user Live experts were great in answering my questions & concerns. I have purchased & used Turbo Tax discs for years. This is my first year on line due to Turbo Tax not accepting my computer Operating System for their disc but will accept my computer tax input for online. This Dichotomy is absurd and was without up front notification nor justification.The on line system directed me to a more complex Turbo Tax program which I did not require but increased the cost. It did not allow for input such as the cost of filing the taxes. Which was only one input contributing to my 2%+ increase in my effective tax rate. If I continue next year with Turbo Tax, I will purchase a new computer and it will be back to the disc purchase. Unfortunately there is a strong possibility I will seek tax help elsewhere.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo tax is great Turbo live agent was easy as 123. Agent was respectable and help very much.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax is ok I thought it was expensive. I didn't like the time pressure that was put on me to get this finished. Jacqueline said it came from TurboTax because they didn't want my information in their system very long. TurboTax should use sensitive information protection like I have to do with my insurance customers.
Date published: 2023-03-13
Rated 5 out of 5 by from Simple and Easy I had been using H&R Block for years...this year they showed that they have turned into complete chaos, so I switched. TurboTax is soooo much simpler to go through and it was so much easier to find answers to my questions. I did not have to contact customer service...which really is a good thing as after 2.5 hours and 7 reps at H&R Block were unable to help...when google immediately popped up the answer I was looking for if I were to file with TurboTax. Incredibly helpful and simple. Such a better experience.
Date published: 2023-03-13
Rated 5 out of 5 by from Nick easy peasy. Gave me more spare time to enjoy the finer things in life.
Date published: 2023-03-13
Rated 2 out of 5 by from Tepid about Turbo Tax My In-laws buy the disk. He died. The user name and password went with hiim. My motrher in law continues to buy the disck. I start the returnand can;t access his old account so i pay for the online version to save time and headache. It's a dorky quirky think that requires multiple phone call to fix, or so i would guess. However, it is impossible (for me) to find the customer service phone number on the webpage. It's 5-stars when I file online. Do I want my $40 back. Sure, do but I have no hope of getting it. I start off hating TT every year. Then when I am almost done (it is so so very easy to use), I love it. Then I get to the end and have to pay (again), and I then hate it even more.
Date published: 2023-03-13
Rated 3 out of 5 by from good but lags great help to file, BUT it tends to freeze and NOT save. i had to start inputting just a few things at once and saving, so that i wouldnt lose my work. and take pics of what i entered, in case it froze- so that i could reenter. took a lot of extra time. my wifi is great, so unsure of the issue
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is AWESOME! I've used Turbo Tax for nine years. Filing is much easier and understandable.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6979
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from SO SIMPLE AND GREAT INSTRUCTIONS SO SIMPLE TO USE AND NAVIGATE! I WOULD RECOMMENED THIS EASY TO USE PRODUCT TO EVERONE!
Date published: 2023-03-13
Rated 4 out of 5 by from Straightforward, does a good job with importing I like the race feature. It is a good motivator for getting this done.
Date published: 2023-03-13
Rated 2 out of 5 by from First time online user from a repeat disc user Live experts were great in answering my questions & concerns. I have purchased & used Turbo Tax discs for years. This is my first year on line due to Turbo Tax not accepting my computer Operating System for their disc but will accept my computer tax input for online. This Dichotomy is absurd and was without up front notification nor justification.The on line system directed me to a more complex Turbo Tax program which I did not require but increased the cost. It did not allow for input such as the cost of filing the taxes. Which was only one input contributing to my 2%+ increase in my effective tax rate. If I continue next year with Turbo Tax, I will purchase a new computer and it will be back to the disc purchase. Unfortunately there is a strong possibility I will seek tax help elsewhere.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo tax is great Turbo live agent was easy as 123. Agent was respectable and help very much.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax is ok I thought it was expensive. I didn't like the time pressure that was put on me to get this finished. Jacqueline said it came from TurboTax because they didn't want my information in their system very long. TurboTax should use sensitive information protection like I have to do with my insurance customers.
Date published: 2023-03-13
Rated 5 out of 5 by from Simple and Easy I had been using H&R Block for years...this year they showed that they have turned into complete chaos, so I switched. TurboTax is soooo much simpler to go through and it was so much easier to find answers to my questions. I did not have to contact customer service...which really is a good thing as after 2.5 hours and 7 reps at H&R Block were unable to help...when google immediately popped up the answer I was looking for if I were to file with TurboTax. Incredibly helpful and simple. Such a better experience.
Date published: 2023-03-13
Rated 5 out of 5 by from Nick easy peasy. Gave me more spare time to enjoy the finer things in life.
Date published: 2023-03-13
Rated 2 out of 5 by from Tepid about Turbo Tax My In-laws buy the disk. He died. The user name and password went with hiim. My motrher in law continues to buy the disck. I start the returnand can;t access his old account so i pay for the online version to save time and headache. It's a dorky quirky think that requires multiple phone call to fix, or so i would guess. However, it is impossible (for me) to find the customer service phone number on the webpage. It's 5-stars when I file online. Do I want my $40 back. Sure, do but I have no hope of getting it. I start off hating TT every year. Then when I am almost done (it is so so very easy to use), I love it. Then I get to the end and have to pay (again), and I then hate it even more.
Date published: 2023-03-13
Rated 3 out of 5 by from good but lags great help to file, BUT it tends to freeze and NOT save. i had to start inputting just a few things at once and saving, so that i wouldnt lose my work. and take pics of what i entered, in case it froze- so that i could reenter. took a lot of extra time. my wifi is great, so unsure of the issue
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is AWESOME! I've used Turbo Tax for nine years. Filing is much easier and understandable.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6979