TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo Tax is ok I thought it was expensive. I didn't like the time pressure that was put on me to get this finished. Jacqueline said it came from TurboTax because they didn't want my information in their system very long. TurboTax should use sensitive information protection like I have to do with my insurance customers.
Date published: 2023-03-13
Rated 5 out of 5 by from Simple and Easy I had been using H&R Block for years...this year they showed that they have turned into complete chaos, so I switched. TurboTax is soooo much simpler to go through and it was so much easier to find answers to my questions. I did not have to contact customer service...which really is a good thing as after 2.5 hours and 7 reps at H&R Block were unable to help...when google immediately popped up the answer I was looking for if I were to file with TurboTax. Incredibly helpful and simple. Such a better experience.
Date published: 2023-03-13
Rated 5 out of 5 by from Nick easy peasy. Gave me more spare time to enjoy the finer things in life.
Date published: 2023-03-13
Rated 2 out of 5 by from Tepid about Turbo Tax My In-laws buy the disk. He died. The user name and password went with hiim. My motrher in law continues to buy the disck. I start the returnand can;t access his old account so i pay for the online version to save time and headache. It's a dorky quirky think that requires multiple phone call to fix, or so i would guess. However, it is impossible (for me) to find the customer service phone number on the webpage. It's 5-stars when I file online. Do I want my $40 back. Sure, do but I have no hope of getting it. I start off hating TT every year. Then when I am almost done (it is so so very easy to use), I love it. Then I get to the end and have to pay (again), and I then hate it even more.
Date published: 2023-03-13
Rated 3 out of 5 by from good but lags great help to file, BUT it tends to freeze and NOT save. i had to start inputting just a few things at once and saving, so that i wouldnt lose my work. and take pics of what i entered, in case it froze- so that i could reenter. took a lot of extra time. my wifi is great, so unsure of the issue
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is AWESOME! I've used Turbo Tax for nine years. Filing is much easier and understandable.
Date published: 2023-03-13
Rated 5 out of 5 by from easy to use easy to use and i like that it transfers my info from my forms for me
Date published: 2023-03-13
Rated 5 out of 5 by from I really like Turbo Tax It's fast and easy. If I need help, they have a chat.
Date published: 2023-03-13
Rated 4 out of 5 by from Useful online help, good UI, though beware.. Turbo Tax online is a good tool, lots on useful online help and user interface is well designed. I don't like that they default the Turbo Tax product from prior tax year to the current year and don't provide an option to choose different product. I used the 'assisted' product in 2021 which is almost double the price of DIY. I wasn't aware, and am glad that I caught it at time of pay & file, that the Assist product was applied. I was able to change it, but it took a phone call to Intuit customer service. Finding a phone number or other means to contact TurboTax for help with account issues isn't easy. Once I connected with a rep, fortunately she was able to help me quickly.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to use! Easy to use. I would recommend to anyone when they file their taxes.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6973
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is ok I thought it was expensive. I didn't like the time pressure that was put on me to get this finished. Jacqueline said it came from TurboTax because they didn't want my information in their system very long. TurboTax should use sensitive information protection like I have to do with my insurance customers.
Date published: 2023-03-13
Rated 5 out of 5 by from Simple and Easy I had been using H&R Block for years...this year they showed that they have turned into complete chaos, so I switched. TurboTax is soooo much simpler to go through and it was so much easier to find answers to my questions. I did not have to contact customer service...which really is a good thing as after 2.5 hours and 7 reps at H&R Block were unable to help...when google immediately popped up the answer I was looking for if I were to file with TurboTax. Incredibly helpful and simple. Such a better experience.
Date published: 2023-03-13
Rated 5 out of 5 by from Nick easy peasy. Gave me more spare time to enjoy the finer things in life.
Date published: 2023-03-13
Rated 2 out of 5 by from Tepid about Turbo Tax My In-laws buy the disk. He died. The user name and password went with hiim. My motrher in law continues to buy the disck. I start the returnand can;t access his old account so i pay for the online version to save time and headache. It's a dorky quirky think that requires multiple phone call to fix, or so i would guess. However, it is impossible (for me) to find the customer service phone number on the webpage. It's 5-stars when I file online. Do I want my $40 back. Sure, do but I have no hope of getting it. I start off hating TT every year. Then when I am almost done (it is so so very easy to use), I love it. Then I get to the end and have to pay (again), and I then hate it even more.
Date published: 2023-03-13
Rated 3 out of 5 by from good but lags great help to file, BUT it tends to freeze and NOT save. i had to start inputting just a few things at once and saving, so that i wouldnt lose my work. and take pics of what i entered, in case it froze- so that i could reenter. took a lot of extra time. my wifi is great, so unsure of the issue
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is AWESOME! I've used Turbo Tax for nine years. Filing is much easier and understandable.
Date published: 2023-03-13
Rated 5 out of 5 by from easy to use easy to use and i like that it transfers my info from my forms for me
Date published: 2023-03-13
Rated 5 out of 5 by from I really like Turbo Tax It's fast and easy. If I need help, they have a chat.
Date published: 2023-03-13
Rated 4 out of 5 by from Useful online help, good UI, though beware.. Turbo Tax online is a good tool, lots on useful online help and user interface is well designed. I don't like that they default the Turbo Tax product from prior tax year to the current year and don't provide an option to choose different product. I used the 'assisted' product in 2021 which is almost double the price of DIY. I wasn't aware, and am glad that I caught it at time of pay & file, that the Assist product was applied. I was able to change it, but it took a phone call to Intuit customer service. Finding a phone number or other means to contact TurboTax for help with account issues isn't easy. Once I connected with a rep, fortunately she was able to help me quickly.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to use! Easy to use. I would recommend to anyone when they file their taxes.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6973