TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Taxes made easier. I have used Turbo Tax for many years. The past two years I have used the self-employed version. It helps take a lot of the stress off of filing taxes with a small business.
Date published: 2022-03-29
Rated 4 out of 5 by from NOT GLITCH FREE Every year there seems to be a point where the software runs off into a ditch, necessitating backing up. Usually, after I rerun some of the steps it rights itself and gets the job done. This year it seemed to loose its mind. After I'd completed the federal taxes and had moved on to the state, I looked up and noticed that my federal tax owed had jumped from $1144 to almost $4,000. I retraced my steps and found nothing had changed, but the program had simply decided on a different number. This time, I ditched the return altogether and started over from scratch. It came up with the original number. I filed immediately, not daring to close the file and take a chance on its changing its mind again. BTW, I've been using TurboTax for decades. This seems to occur practically every year. I've become resigned to it.
Date published: 2022-03-29
Rated 4 out of 5 by from Need a way to alphabetize charities Every year I add or subtract charities form the list, but I have to scroll through all of them because Turbo hasn't figured a way to sort the entries. Boneheaded!
Date published: 2022-03-29
Rated 4 out of 5 by from Turbo Tax is Great I have used turbo tax for several years now and it is very easy to use. Step by step instructions
Date published: 2022-03-29
Rated 5 out of 5 by from Easy to Use, Even Fun Sometimes This is excellent software for the do it yourself tax preparers like me. If you do get stuck, you can talk with an agent over the phone. 9th year using Turbo Tax and going strong!
Date published: 2022-03-29
Rated 3 out of 5 by from Getting more difficult each year using TurboTax It seemed easier in the past to use the program, and there are more added fees to access certain features. I understand your are in business to make money but the tax codes is really simple for most people, but the software costs have not gone down.
Date published: 2022-03-29
Rated 5 out of 5 by from Super intuitive! I'm a young adult in school who had quite a lot of life change this past year from multiple W2s, 401(k) withdrawal, moving, etc., and TurboTax made filing my own taxes WAY easy! If I had any questions, they already answered them with their detailed instructions.
Date published: 2022-03-29
Rated 3 out of 5 by from Not as pleased as in past years I have been a Turbo Tax user since 2010. The Information from previous tax years, which has not changed, should be carried over and then asked to verify. Examples: Driver licenses numbers, Sch. C Business Code number, Vehicle information, I also needed to make an additional deduction on my Schedule C after completing the Ohio State return. The old dollar information concerning the Business Income Deduction was still on the State return. I knew it should have changed. I ran the return review and it was not caught I went in and fixed it myself. If I did not catch this error I would have had an $8.00 error of additional taxes due on my Ohio Return. I carryover any Federal refund to the next tax year. I could not find where the system should prompt me to do this this year. I had to go into the form view and change the information directly on the form. It may have been an option that appears before you E -file but I did not what to take a chance. This should have been a option choice in the question section. On Balance I probably will continue to use Turbo Tax, but may investigate other tax preparation products before 2022 return is due.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax offers great service! The customer service was very friendly and helped me with what I needed to get my taxes filed.
Date published: 2022-03-29
Rated 2 out of 5 by from Turbo Tax is good - with one exception I have used Turbo Tax for years - but it always says receive one state efile for free - and have done two returns for 2021 and had to pay $25.00 for each return filed!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 6973
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Taxes made easier. I have used Turbo Tax for many years. The past two years I have used the self-employed version. It helps take a lot of the stress off of filing taxes with a small business.
Date published: 2022-03-29
Rated 4 out of 5 by from NOT GLITCH FREE Every year there seems to be a point where the software runs off into a ditch, necessitating backing up. Usually, after I rerun some of the steps it rights itself and gets the job done. This year it seemed to loose its mind. After I'd completed the federal taxes and had moved on to the state, I looked up and noticed that my federal tax owed had jumped from $1144 to almost $4,000. I retraced my steps and found nothing had changed, but the program had simply decided on a different number. This time, I ditched the return altogether and started over from scratch. It came up with the original number. I filed immediately, not daring to close the file and take a chance on its changing its mind again. BTW, I've been using TurboTax for decades. This seems to occur practically every year. I've become resigned to it.
Date published: 2022-03-29
Rated 4 out of 5 by from Need a way to alphabetize charities Every year I add or subtract charities form the list, but I have to scroll through all of them because Turbo hasn't figured a way to sort the entries. Boneheaded!
Date published: 2022-03-29
Rated 4 out of 5 by from Turbo Tax is Great I have used turbo tax for several years now and it is very easy to use. Step by step instructions
Date published: 2022-03-29
Rated 5 out of 5 by from Easy to Use, Even Fun Sometimes This is excellent software for the do it yourself tax preparers like me. If you do get stuck, you can talk with an agent over the phone. 9th year using Turbo Tax and going strong!
Date published: 2022-03-29
Rated 3 out of 5 by from Getting more difficult each year using TurboTax It seemed easier in the past to use the program, and there are more added fees to access certain features. I understand your are in business to make money but the tax codes is really simple for most people, but the software costs have not gone down.
Date published: 2022-03-29
Rated 5 out of 5 by from Super intuitive! I'm a young adult in school who had quite a lot of life change this past year from multiple W2s, 401(k) withdrawal, moving, etc., and TurboTax made filing my own taxes WAY easy! If I had any questions, they already answered them with their detailed instructions.
Date published: 2022-03-29
Rated 3 out of 5 by from Not as pleased as in past years I have been a Turbo Tax user since 2010. The Information from previous tax years, which has not changed, should be carried over and then asked to verify. Examples: Driver licenses numbers, Sch. C Business Code number, Vehicle information, I also needed to make an additional deduction on my Schedule C after completing the Ohio State return. The old dollar information concerning the Business Income Deduction was still on the State return. I knew it should have changed. I ran the return review and it was not caught I went in and fixed it myself. If I did not catch this error I would have had an $8.00 error of additional taxes due on my Ohio Return. I carryover any Federal refund to the next tax year. I could not find where the system should prompt me to do this this year. I had to go into the form view and change the information directly on the form. It may have been an option that appears before you E -file but I did not what to take a chance. This should have been a option choice in the question section. On Balance I probably will continue to use Turbo Tax, but may investigate other tax preparation products before 2022 return is due.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax offers great service! The customer service was very friendly and helped me with what I needed to get my taxes filed.
Date published: 2022-03-29
Rated 2 out of 5 by from Turbo Tax is good - with one exception I have used Turbo Tax for years - but it always says receive one state efile for free - and have done two returns for 2021 and had to pay $25.00 for each return filed!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 6973