TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Error Message displayed and couldnt get by it Usually I have a good experience. This time ran into error message on the state license entry that SC requires. I kept getting, "Check the date. It is in the future." message and it should have let me put the date in. Then there is no place to send a message to support to let them know. Very frustrated that this has not been fixed at this point being the last day to file for extensions.
Date published: 2022-10-17
Rated 3 out of 5 by from helpful- but need more transparency In need of more transparency. I wish the site showed the fees upfront. did not feel very honest when the fees in the end end up over 130 dollars
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is great. I was able to ask questions from a tax expert question about our rental property.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax does the job I use Turbo Tax to prepare my taxes every year. It does the job well.
Date published: 2022-10-17
Rated 1 out of 5 by from Upgraded me without asking, to sit on hold So problem #1 is that TT doesn't give an option to enter prepaid nanny taxes in their Schedule H flow. I had to find out where I could tell the IRS that I've already paid them the money that TT says I owe. So I clicked the help button. This shouldn't have charged me extra since I only spoke with 'product experts' not 'tax experts' but I ended up having to pay for the TT Live Premier anyway, without recourse. And what did I get for my extra $50+? One agent who had left her station so I got to hear her making dinner. Another product expert who wasn't an expert. He escalated me to another expert who escalated me to...sit on hold for at least 10 more minutes, during which time I found a workaround that may or may not be acceptable to the IRS.
Date published: 2022-10-17
Rated 3 out of 5 by from Updates take too long, hard to navigate I have a complicated return and like to bounce around, but that is hard with your interface. I need to make multiple clicks, up to a dozen, to get to where I want. Downloading the required updates takes longer than the "<1 minute" shown. Why are there updates many moths after the initial April 15 tax deadline?
Date published: 2022-10-17
Rated 4 out of 5 by from Good and it felt like gaps in information I purchased Turbo Tax Business from a reseller. Good deal and it worked. There were a few places, like dealing with reporting the Covid Incentive funds, that I wish there had been more explanation. It took me over a day to complete my returns, but my records aren't the best. I had been using a tax preparer but he has been sidelined with cancer. I will likely find a new preparer for next year - just too much tedium for me.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is highly recommended! It was easy and organized to file using Turbo Tax. The system gave me a walkthrough on all items to maximize refund. The help (?) was helpful and informative too. Overall experience processing tax returns is excellent.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Makes filing your taxes a breeze! We had a lot of unique situations this year and Turbo Tax handled it as easy as having a Tax expert sitting next to you.
Date published: 2022-10-17
Rated 5 out of 5 by from This was a fun experience My first time using Turbo Tax and I was surprisingly impressed.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 6965
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Error Message displayed and couldnt get by it Usually I have a good experience. This time ran into error message on the state license entry that SC requires. I kept getting, "Check the date. It is in the future." message and it should have let me put the date in. Then there is no place to send a message to support to let them know. Very frustrated that this has not been fixed at this point being the last day to file for extensions.
Date published: 2022-10-17
Rated 3 out of 5 by from helpful- but need more transparency In need of more transparency. I wish the site showed the fees upfront. did not feel very honest when the fees in the end end up over 130 dollars
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is great. I was able to ask questions from a tax expert question about our rental property.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax does the job I use Turbo Tax to prepare my taxes every year. It does the job well.
Date published: 2022-10-17
Rated 1 out of 5 by from Upgraded me without asking, to sit on hold So problem #1 is that TT doesn't give an option to enter prepaid nanny taxes in their Schedule H flow. I had to find out where I could tell the IRS that I've already paid them the money that TT says I owe. So I clicked the help button. This shouldn't have charged me extra since I only spoke with 'product experts' not 'tax experts' but I ended up having to pay for the TT Live Premier anyway, without recourse. And what did I get for my extra $50+? One agent who had left her station so I got to hear her making dinner. Another product expert who wasn't an expert. He escalated me to another expert who escalated me to...sit on hold for at least 10 more minutes, during which time I found a workaround that may or may not be acceptable to the IRS.
Date published: 2022-10-17
Rated 3 out of 5 by from Updates take too long, hard to navigate I have a complicated return and like to bounce around, but that is hard with your interface. I need to make multiple clicks, up to a dozen, to get to where I want. Downloading the required updates takes longer than the "<1 minute" shown. Why are there updates many moths after the initial April 15 tax deadline?
Date published: 2022-10-17
Rated 4 out of 5 by from Good and it felt like gaps in information I purchased Turbo Tax Business from a reseller. Good deal and it worked. There were a few places, like dealing with reporting the Covid Incentive funds, that I wish there had been more explanation. It took me over a day to complete my returns, but my records aren't the best. I had been using a tax preparer but he has been sidelined with cancer. I will likely find a new preparer for next year - just too much tedium for me.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is highly recommended! It was easy and organized to file using Turbo Tax. The system gave me a walkthrough on all items to maximize refund. The help (?) was helpful and informative too. Overall experience processing tax returns is excellent.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Makes filing your taxes a breeze! We had a lot of unique situations this year and Turbo Tax handled it as easy as having a Tax expert sitting next to you.
Date published: 2022-10-17
Rated 5 out of 5 by from This was a fun experience My first time using Turbo Tax and I was surprisingly impressed.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 6965