TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Loved using Turbotax - 2nd year in a row Easy to use. I was very happy with the process. I will say - I wish Greg had a better customer service. he asked for information over the phone - then he asked for it again on the chat. He used Bold letters like he was yelling at me. Ilene made this whole experience so positive and so great! she listens, she works toward the goal of completing everything thoroughly - she reviewed everything. loved working for Ilene!!
Date published: 2022-04-07
Rated 1 out of 5 by from You Missed It! You failed to notice that Social Security Benefits were not included in Wages and Income. If I hadn't checked, it would have been left out. I got all the way through to filing before doing my own double check. Unforgivable!
Date published: 2022-04-07
Rated 2 out of 5 by from Turbo tax I will not be using this service again. I had to pay for state tax filing when the state of MD offers this service for free. Of course when I tried to get a refund for what they charged me it was refused. I didn't even have the option to reject filing for state
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is great. I've been using TurboTax for 8 years for my personal tax filing. This is my first time using it for my business. Great experience, it made everything easy and intuitive. Took much shortly than expected!
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax is wonderful! I have been using TurboTax for many years and it is convenient. Last year I was trying to access to the TurboTax but failed due to unknown reason. Next year I will try an internet download and hopefully it will be easy.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is great! I have been using Turbo Tax for years. Make doing taxes much smoother!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax you are wonderful. I love TurboTax. if I can do it! you can do it ! I will use them again, Thank you TurboTax.
Date published: 2022-04-07
Rated 4 out of 5 by from Improving Getting better. Reviewing items in EasyStep doesn't always require doing them over ... just sometimes. But - navigating in Easy Step steps still doesn't give every step. And - still not complete accommodation for clergy with requirements of Publication 517. Making adjustments on Schedule C made difficult because Other Expenses won't accept a negative total.
Date published: 2022-04-07
Rated 5 out of 5 by from Used TurboTax for years, been happy support sucks I have self filed for years, paid, for free. This year I decided to use the live person. My person was AMAZING. Every tax expert I talked to, 4 in total were amazing. I would use my person again. my problem came when the pricing showed up as not FREE. Customer support tried to tell me that because i asked for the service on 3/31 but did not get my welcome call until the next day. When I am in WA and the tax expert is in NC, kind of hard to get that to happen when I wait until late to make up my mind to use the live option.
Date published: 2022-04-07
Rated 5 out of 5 by from Yeah for Turbo Tax Turbo Tax is very easy and helps resolves issues a long the way.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 6959
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Loved using Turbotax - 2nd year in a row Easy to use. I was very happy with the process. I will say - I wish Greg had a better customer service. he asked for information over the phone - then he asked for it again on the chat. He used Bold letters like he was yelling at me. Ilene made this whole experience so positive and so great! she listens, she works toward the goal of completing everything thoroughly - she reviewed everything. loved working for Ilene!!
Date published: 2022-04-07
Rated 1 out of 5 by from You Missed It! You failed to notice that Social Security Benefits were not included in Wages and Income. If I hadn't checked, it would have been left out. I got all the way through to filing before doing my own double check. Unforgivable!
Date published: 2022-04-07
Rated 2 out of 5 by from Turbo tax I will not be using this service again. I had to pay for state tax filing when the state of MD offers this service for free. Of course when I tried to get a refund for what they charged me it was refused. I didn't even have the option to reject filing for state
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is great. I've been using TurboTax for 8 years for my personal tax filing. This is my first time using it for my business. Great experience, it made everything easy and intuitive. Took much shortly than expected!
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax is wonderful! I have been using TurboTax for many years and it is convenient. Last year I was trying to access to the TurboTax but failed due to unknown reason. Next year I will try an internet download and hopefully it will be easy.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is great! I have been using Turbo Tax for years. Make doing taxes much smoother!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax you are wonderful. I love TurboTax. if I can do it! you can do it ! I will use them again, Thank you TurboTax.
Date published: 2022-04-07
Rated 4 out of 5 by from Improving Getting better. Reviewing items in EasyStep doesn't always require doing them over ... just sometimes. But - navigating in Easy Step steps still doesn't give every step. And - still not complete accommodation for clergy with requirements of Publication 517. Making adjustments on Schedule C made difficult because Other Expenses won't accept a negative total.
Date published: 2022-04-07
Rated 5 out of 5 by from Used TurboTax for years, been happy support sucks I have self filed for years, paid, for free. This year I decided to use the live person. My person was AMAZING. Every tax expert I talked to, 4 in total were amazing. I would use my person again. my problem came when the pricing showed up as not FREE. Customer support tried to tell me that because i asked for the service on 3/31 but did not get my welcome call until the next day. When I am in WA and the tax expert is in NC, kind of hard to get that to happen when I wait until late to make up my mind to use the live option.
Date published: 2022-04-07
Rated 5 out of 5 by from Yeah for Turbo Tax Turbo Tax is very easy and helps resolves issues a long the way.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 6959