TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy instructions to follow The instructions were clear and easy to follow all throughout the process.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax Full Service Like everyone else in this world I love doing my taxes 😉. Xuya was my tax person and she took away all pressure. I gave her my tax details and she took care of the rest. No root canals involved. I am really pleased with the outcome. 🙏
Date published: 2023-03-13
Rated 3 out of 5 by from Expensive Turbotax It tried to fix the issue but failed. Also expensive to file.
Date published: 2023-03-13
Rated 5 out of 5 by from Awesome Service I have used this tax service for the last 9 years and don't plan on switching
Date published: 2023-03-13
Rated 5 out of 5 by from Much better experience this year Each year, tax filings for myself are similar with minor changes, so it's easy to judge how good the product is. This year has better quality and experience which reduced the time to check and fix content in worksheets. My tax filing are complicated by living overseas with foreign income, primary house in overseas, investment house in US, investment stocks, and drawing down on state eduction funds for children in University. Just reporting our foreign residence was difficult. Turbotax supports a foreign address entry but not a foreign phone number for the taxpayer. So I can't provide the IRS with the best contact info. My employer is a foreign employer and Turbotax walks me through the foreign income and deduction/credit reporting which is improving each year. But some fields expect the user to be a tax expert to understand the intricacies of tax income and deductions to complete it successfully. And requires you to understand what the tax treaty is between US and your foreign country to avoid double taxation if it's agreed. Lots of room for improvement in the product in this area. But at least it's got the foreign tax paid reporting and tax credit working, but still plenty of room to improve the user experience and improve our confidence that Turbotax knows what it's doing. This year's Turbotax bug encountered is twofold, 1) no bug reporting mechanism inside of Turbotax product (desktop), and 2) after successfully submitting my taxes via e-File (received email for submission pending and submission accepted), Turbotax doesn't remember today that I submitted yesterday and can't recall the status of the e-File. Turbotax thinks I've not submitted. Following the Turbotax comments, I walked through the process again to e-File, it transmit my taxes again and fails when it finds a duplicate. Turbotax sees this as a technical issue and asks me to contact support. I can't find a simple button to contact support, sigh. Or a simple button to report the experience through the app. This has been on my pet peeve list for a decade with the product and company.
Date published: 2023-03-13
Rated 4 out of 5 by from Easy but a few things could be more clear Some of the help could be more clear - we kept getting told to check info from 1099R. The issue was on "state distribution." Though there is no state distribution indicated on 1099R we guessed and put in total distribution - originally assumed this was known from Fed info - and it worked. Hooray, perhaps directions about this could be added or action automated.
Date published: 2023-03-13
Rated 2 out of 5 by from It was more confusing this year My Financial institutions were not on your list. I had to enter info manually. And they are major banks!
Date published: 2023-03-13
Rated 4 out of 5 by from Good, yet could be a tad better! This is my first time using TurboTax Home & Business, as I opened an LLC in November of last year. The process for the most part was easy, however, not being able to see the actuals form while completing my taxes left me puzzled a few times. I believe that the product can be improved by providing additional guidance for businesses that start in the middle of year--something that probably occurs frequently. There were times when I was prompted to enter amounts but it was unclear if I should enter the expense for the full year or pro-rated it as I had entered when I started the business (i.e., home insurance paid in full before I opened the LLC). Since I could not see what was entered in the form, I hand to re-enter amounts at the end of sections.
Date published: 2023-03-13
Rated 2 out of 5 by from TurboTax has serious issues but agent was awesome Multiple problems with Turbotax Business, and 3rd year recurring. Downloading MN state product did not work properly - too many related problems to list here - see agent notes for Case #1515924845. THIRD YEAR IN A ROW I'VE HAD TO SPEND HOURS IF NOT DAYS ON THE PHONE WITH TURBOTAX TO RESOLVE JUST THAT WHICH CAUSED ME TO MISS -EFILE DEADLINE IN PRIOR YEARS!!! Turbotax also wouldn't let me file MN state return electronically once we resolved that, saying it was due 1/17/23 when in fact it's not due till 3/15/23 - MAJOR headache that could affect my individual tax refund timing in a big way. Agent was extremely patient and collaborative and pulled in coworkers however, and said she's refunding my money for the state product (still need to confirm this was done) while still allowing me the use of it. WE also had major delays trying to screen share, and the normal Shift-Enter method never even worked. Plus Turbotax had transmission errors with the federal e-file twice. What next?? H&R Block here I come for Tax Year 2023!
Date published: 2023-03-13
Rated 4 out of 5 by from TurboTax is easy to use. I was able to enter my information and get taxes done quickly. I had all my documentation ready and just had to enter the information.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6952
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy instructions to follow The instructions were clear and easy to follow all throughout the process.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax Full Service Like everyone else in this world I love doing my taxes 😉. Xuya was my tax person and she took away all pressure. I gave her my tax details and she took care of the rest. No root canals involved. I am really pleased with the outcome. 🙏
Date published: 2023-03-13
Rated 3 out of 5 by from Expensive Turbotax It tried to fix the issue but failed. Also expensive to file.
Date published: 2023-03-13
Rated 5 out of 5 by from Awesome Service I have used this tax service for the last 9 years and don't plan on switching
Date published: 2023-03-13
Rated 5 out of 5 by from Much better experience this year Each year, tax filings for myself are similar with minor changes, so it's easy to judge how good the product is. This year has better quality and experience which reduced the time to check and fix content in worksheets. My tax filing are complicated by living overseas with foreign income, primary house in overseas, investment house in US, investment stocks, and drawing down on state eduction funds for children in University. Just reporting our foreign residence was difficult. Turbotax supports a foreign address entry but not a foreign phone number for the taxpayer. So I can't provide the IRS with the best contact info. My employer is a foreign employer and Turbotax walks me through the foreign income and deduction/credit reporting which is improving each year. But some fields expect the user to be a tax expert to understand the intricacies of tax income and deductions to complete it successfully. And requires you to understand what the tax treaty is between US and your foreign country to avoid double taxation if it's agreed. Lots of room for improvement in the product in this area. But at least it's got the foreign tax paid reporting and tax credit working, but still plenty of room to improve the user experience and improve our confidence that Turbotax knows what it's doing. This year's Turbotax bug encountered is twofold, 1) no bug reporting mechanism inside of Turbotax product (desktop), and 2) after successfully submitting my taxes via e-File (received email for submission pending and submission accepted), Turbotax doesn't remember today that I submitted yesterday and can't recall the status of the e-File. Turbotax thinks I've not submitted. Following the Turbotax comments, I walked through the process again to e-File, it transmit my taxes again and fails when it finds a duplicate. Turbotax sees this as a technical issue and asks me to contact support. I can't find a simple button to contact support, sigh. Or a simple button to report the experience through the app. This has been on my pet peeve list for a decade with the product and company.
Date published: 2023-03-13
Rated 4 out of 5 by from Easy but a few things could be more clear Some of the help could be more clear - we kept getting told to check info from 1099R. The issue was on "state distribution." Though there is no state distribution indicated on 1099R we guessed and put in total distribution - originally assumed this was known from Fed info - and it worked. Hooray, perhaps directions about this could be added or action automated.
Date published: 2023-03-13
Rated 2 out of 5 by from It was more confusing this year My Financial institutions were not on your list. I had to enter info manually. And they are major banks!
Date published: 2023-03-13
Rated 4 out of 5 by from Good, yet could be a tad better! This is my first time using TurboTax Home & Business, as I opened an LLC in November of last year. The process for the most part was easy, however, not being able to see the actuals form while completing my taxes left me puzzled a few times. I believe that the product can be improved by providing additional guidance for businesses that start in the middle of year--something that probably occurs frequently. There were times when I was prompted to enter amounts but it was unclear if I should enter the expense for the full year or pro-rated it as I had entered when I started the business (i.e., home insurance paid in full before I opened the LLC). Since I could not see what was entered in the form, I hand to re-enter amounts at the end of sections.
Date published: 2023-03-13
Rated 2 out of 5 by from TurboTax has serious issues but agent was awesome Multiple problems with Turbotax Business, and 3rd year recurring. Downloading MN state product did not work properly - too many related problems to list here - see agent notes for Case #1515924845. THIRD YEAR IN A ROW I'VE HAD TO SPEND HOURS IF NOT DAYS ON THE PHONE WITH TURBOTAX TO RESOLVE JUST THAT WHICH CAUSED ME TO MISS -EFILE DEADLINE IN PRIOR YEARS!!! Turbotax also wouldn't let me file MN state return electronically once we resolved that, saying it was due 1/17/23 when in fact it's not due till 3/15/23 - MAJOR headache that could affect my individual tax refund timing in a big way. Agent was extremely patient and collaborative and pulled in coworkers however, and said she's refunding my money for the state product (still need to confirm this was done) while still allowing me the use of it. WE also had major delays trying to screen share, and the normal Shift-Enter method never even worked. Plus Turbotax had transmission errors with the federal e-file twice. What next?? H&R Block here I come for Tax Year 2023!
Date published: 2023-03-13
Rated 4 out of 5 by from TurboTax is easy to use. I was able to enter my information and get taxes done quickly. I had all my documentation ready and just had to enter the information.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6952