TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Dennis TurboTax worked well for me. To input my information, I used the feature that allows me to choose which topics apply to me. The calculations were correct and I filed electronically today (mid-February). I also asked a question on the Community website and an employee tax expert answered it (and my follow-up question) the same day. I appreciate such good service. I have two suggestions for future versions: 1. I didn't notice the "Show Topic List" button at the top of the screen until I was finished. This would have been an easier way to navigate my returns than using the "I'll Choose What to Work On" option. Is it possible to make the button bigger so that more users notice it? 2. For some lines of my 1040 form, It wasn't easy to determine how TurboTax arrived at its calculation. For example, my IRA distributions on line 4 consisted of three distributions minus my Roth and QCD amounts. I was able to verify TurboTax's numbers by hand but it would be helpful to know where to go in the program to see the calculation. I think the product offers this option of reviewing my 1040 but I'm not sure how to access it. Overall I'm pleased with TurboTax and I plan to use it again next year.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo tax is awesome They help out with everything I needed you should use turbo tax
Date published: 2023-02-18
Rated 4 out of 5 by from THE LIVE HELP WAS OTSTANDING The issue I have is with your bot fence, to keep call volume down. I was on the phone 30 minutes and still, could not reach a live person. I have paid each year for live help, I do not pay for aggravation caused by a bot answering service ment to divert calls
Date published: 2023-02-18
Rated 5 out of 5 by from Amended return Lisa was a great help in amending my state return. Always appreciate TT assisting with online chat
Date published: 2023-02-18
Rated 5 out of 5 by from turbo tax Turbo Tax makes doing taxes a breeze I highly reccommend.
Date published: 2023-02-18
Rated 5 out of 5 by from very easy to use! Took a little longer than I expected but easy to use!
Date published: 2023-02-18
Rated 5 out of 5 by from Always Great I even called 1-800-446-8848 with a support question regarding 1099 capital gains/losses and spoke to Mona. She shared my screen and helped me sort out the issue. She was fantastic.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbotax is the best Live Experts are a huge help. They helped me with everything , I feel very confident doing my taxes with them.
Date published: 2023-02-18
Rated 4 out of 5 by from pretty easy There were some products i never had to use but i was able to figure it out on my own. i had a cpa before. overall i am happy and because i did this on my own, i learned some things that i will need to know in the future.
Date published: 2023-02-18
Rated 5 out of 5 by from Michelle was AMAZING - Want to work with next year Another great year of working with TurboTax and their experts - super helpful and willing to explain everything to me. I only wish that there was an option to use the same person year after year - because I loved working with Michelle
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 6950
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Dennis TurboTax worked well for me. To input my information, I used the feature that allows me to choose which topics apply to me. The calculations were correct and I filed electronically today (mid-February). I also asked a question on the Community website and an employee tax expert answered it (and my follow-up question) the same day. I appreciate such good service. I have two suggestions for future versions: 1. I didn't notice the "Show Topic List" button at the top of the screen until I was finished. This would have been an easier way to navigate my returns than using the "I'll Choose What to Work On" option. Is it possible to make the button bigger so that more users notice it? 2. For some lines of my 1040 form, It wasn't easy to determine how TurboTax arrived at its calculation. For example, my IRA distributions on line 4 consisted of three distributions minus my Roth and QCD amounts. I was able to verify TurboTax's numbers by hand but it would be helpful to know where to go in the program to see the calculation. I think the product offers this option of reviewing my 1040 but I'm not sure how to access it. Overall I'm pleased with TurboTax and I plan to use it again next year.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo tax is awesome They help out with everything I needed you should use turbo tax
Date published: 2023-02-18
Rated 4 out of 5 by from THE LIVE HELP WAS OTSTANDING The issue I have is with your bot fence, to keep call volume down. I was on the phone 30 minutes and still, could not reach a live person. I have paid each year for live help, I do not pay for aggravation caused by a bot answering service ment to divert calls
Date published: 2023-02-18
Rated 5 out of 5 by from Amended return Lisa was a great help in amending my state return. Always appreciate TT assisting with online chat
Date published: 2023-02-18
Rated 5 out of 5 by from turbo tax Turbo Tax makes doing taxes a breeze I highly reccommend.
Date published: 2023-02-18
Rated 5 out of 5 by from very easy to use! Took a little longer than I expected but easy to use!
Date published: 2023-02-18
Rated 5 out of 5 by from Always Great I even called 1-800-446-8848 with a support question regarding 1099 capital gains/losses and spoke to Mona. She shared my screen and helped me sort out the issue. She was fantastic.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbotax is the best Live Experts are a huge help. They helped me with everything , I feel very confident doing my taxes with them.
Date published: 2023-02-18
Rated 4 out of 5 by from pretty easy There were some products i never had to use but i was able to figure it out on my own. i had a cpa before. overall i am happy and because i did this on my own, i learned some things that i will need to know in the future.
Date published: 2023-02-18
Rated 5 out of 5 by from Michelle was AMAZING - Want to work with next year Another great year of working with TurboTax and their experts - super helpful and willing to explain everything to me. I only wish that there was an option to use the same person year after year - because I loved working with Michelle
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 6950