TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by
Dennis OC from
Dennis
TurboTax worked well for me. To input my information, I used the feature that allows me to choose which topics apply to me. The calculations were correct and I filed electronically today (mid-February). I also asked a question on the Community website and an employee tax expert answered it (and my follow-up question) the same day. I appreciate such good service. I have two suggestions for future versions: 1. I didn't notice the "Show Topic List" button at the top of the screen until I was finished. This would have been an easier way to navigate my returns than using the "I'll Choose What to Work On" option. Is it possible to make the button bigger so that more users notice it? 2. For some lines of my 1040 form, It wasn't easy to determine how TurboTax arrived at its calculation. For example, my IRA distributions on line 4 consisted of three distributions minus my Roth and QCD amounts. I was able to verify TurboTax's numbers by hand but it would be helpful to know where to go in the program to see the calculation. I think the product offers this option of reviewing my 1040 but I'm not sure how to access it. Overall I'm pleased with TurboTax and I plan to use it again next year.
Date published: 2023-02-18
Rated 5 out of 5 by
Monie2023 from
Turbo tax is awesome
They help out with everything I needed you should use turbo tax
Date published: 2023-02-18
Rated 4 out of 5 by
Mountain Man raised from
THE LIVE HELP WAS OTSTANDING
The issue I have is with your bot fence, to keep call volume down. I was on the phone 30 minutes and still, could not reach a live person. I have paid each year for live help, I do not pay for aggravation caused by a bot answering service ment to divert calls
Date published: 2023-02-18
Rated 5 out of 5 by
DJ Shocker from
Amended return
Lisa was a great help in amending my state return. Always appreciate TT assisting with online chat
Date published: 2023-02-18
Rated 5 out of 5 by
jets213 from
turbo tax
Turbo Tax makes doing taxes a breeze I highly reccommend.
Date published: 2023-02-18
Rated 5 out of 5 by
kam77 from
very easy to use!
Took a little longer than I expected but easy to use!
Date published: 2023-02-18
Rated 5 out of 5 by
Jummbo29 from
Always Great
I even called 1-800-446-8848 with a support question regarding 1099 capital gains/losses and spoke to Mona. She shared my screen and helped me sort out the issue. She was fantastic.
Date published: 2023-02-18
Rated 5 out of 5 by
Wen08 from
Turbotax is the best
Live Experts are a huge help. They helped me with everything , I feel very confident doing my taxes with them.
Date published: 2023-02-18
Rated 4 out of 5 by
Leet20 from
pretty easy
There were some products i never had to use but i was able to figure it out on my own. i had a cpa before. overall i am happy and because i did this on my own, i learned some things that i will need to know in the future.
Date published: 2023-02-18
Rated 5 out of 5 by
SalMarc from
Michelle was AMAZING - Want to work with next year
Another great year of working with TurboTax and their experts - super helpful and willing to explain everything to me. I only wish that there was an option to use the same person year after year - because I loved working with Michelle
All TurboTax® Offerings Reviews - Page 6950
Date published: 2023-02-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Dennis OC from
Dennis
TurboTax worked well for me. To input my information, I used the feature that allows me to choose which topics apply to me. The calculations were correct and I filed electronically today (mid-February). I also asked a question on the Community website and an employee tax expert answered it (and my follow-up question) the same day. I appreciate such good service. I have two suggestions for future versions: 1. I didn't notice the "Show Topic List" button at the top of the screen until I was finished. This would have been an easier way to navigate my returns than using the "I'll Choose What to Work On" option. Is it possible to make the button bigger so that more users notice it? 2. For some lines of my 1040 form, It wasn't easy to determine how TurboTax arrived at its calculation. For example, my IRA distributions on line 4 consisted of three distributions minus my Roth and QCD amounts. I was able to verify TurboTax's numbers by hand but it would be helpful to know where to go in the program to see the calculation. I think the product offers this option of reviewing my 1040 but I'm not sure how to access it. Overall I'm pleased with TurboTax and I plan to use it again next year.
Date published: 2023-02-18
Rated 5 out of 5 by
Monie2023 from
Turbo tax is awesome
They help out with everything I needed you should use turbo tax
Date published: 2023-02-18
Rated 4 out of 5 by
Mountain Man raised from
THE LIVE HELP WAS OTSTANDING
The issue I have is with your bot fence, to keep call volume down. I was on the phone 30 minutes and still, could not reach a live person. I have paid each year for live help, I do not pay for aggravation caused by a bot answering service ment to divert calls
Date published: 2023-02-18
Rated 5 out of 5 by
DJ Shocker from
Amended return
Lisa was a great help in amending my state return. Always appreciate TT assisting with online chat
Date published: 2023-02-18
Rated 5 out of 5 by
jets213 from
turbo tax
Turbo Tax makes doing taxes a breeze I highly reccommend.
Date published: 2023-02-18
Rated 5 out of 5 by
kam77 from
very easy to use!
Took a little longer than I expected but easy to use!
Date published: 2023-02-18
Rated 5 out of 5 by
Jummbo29 from
Always Great
I even called 1-800-446-8848 with a support question regarding 1099 capital gains/losses and spoke to Mona. She shared my screen and helped me sort out the issue. She was fantastic.
Date published: 2023-02-18
Rated 5 out of 5 by
Wen08 from
Turbotax is the best
Live Experts are a huge help. They helped me with everything , I feel very confident doing my taxes with them.
Date published: 2023-02-18
Rated 4 out of 5 by
Leet20 from
pretty easy
There were some products i never had to use but i was able to figure it out on my own. i had a cpa before. overall i am happy and because i did this on my own, i learned some things that i will need to know in the future.
Date published: 2023-02-18
Rated 5 out of 5 by
SalMarc from
Michelle was AMAZING - Want to work with next year
Another great year of working with TurboTax and their experts - super helpful and willing to explain everything to me. I only wish that there was an option to use the same person year after year - because I loved working with Michelle
All TurboTax® Offerings Reviews - Page 6950
Date published: 2023-02-18