TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Better Than Manual; Imperfect with Bugs Took through March for TurboTax to update a critical item related to IRA Covid relief withdrawals, preventing early filing (though IRS had finished the rule update weeks earlier); bugs and quirks prevent easy, consistent navigation to question areas (must work sequentially over already-entered data within certain sections); and the e-file does not always work, even though all security data is correct and aligned with IRS.
Date published: 2022-04-17
Rated 1 out of 5 by from Advertise for one price and you pay another Turbotax focuses all their advertisement as "file for free today," but in reality you are going to spend 100 dollars minimum for federal and state filings. Even if you select the free option they will offer additional questions and returns later on but in order for them to file you have to upgrade along the way. I would hope they could just be upfront about the cost to file but once you've done the work they hit you with a charge, and at that point you just want it done.
Date published: 2022-04-17
Rated 1 out of 5 by from No way to cancel added services!! Out $100!!! I thought I might need the added $90 service for stocks. So I added it. But I didn’t. There’s NO WAY to cancel that service so now I’m out $100 (they charge tax too!!) for something I didn’t need or use. There’s NO WAY TO CANCEL IT. Once you get to a certain point they won’t let you start over even if you haven’t filed yet!! Stole $100 for NOTHING. DO NOT CLICK UPGRADE.
Date published: 2022-04-17
Rated 1 out of 5 by from SUCKS YOU WIPED MY 2020 TAX RETURN/ EXT WHEN I CAME BACK AND HAD TO PAY 80 TO D/L SOFTWARE AND START ALL OVER.... AND YOU WILL NOT GIVE MY MY AGI FROM THE YR BEFORE CAUSE I WOULD HAVE TO START 2020 TAXES ALL OVER AGAIN ONLINE AND NOW RE-ENTER ALL THE INFO (WHICH WONT AN OPTION BEFORE) B4 YOU MIGHT LET ME SEE MY PRIOR YR FORMS??????????????????? AFTER THIS I AM NO LONGER YOUR CUSTOMER!
Date published: 2022-04-17
Rated 4 out of 5 by from Quick and easy. The tax prep is very intuitive and thorough. Once the taxes are done, the actual filing sees to take longer .
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax I have been using Turbo Tax for the last 8 years and it gets easier every time. Turbo Tax has made it easy for me to file my taxes and keeps accurate records.
Date published: 2022-04-17
Rated 2 out of 5 by from Never free, always cost added on Turbo tax hasn't been "free" since I was working a part-time job in high school. I had no special documents, HSA, anything and it still cost to file for federal. And it seems counterintuitive to charge tax for filing taxes.. at this point I'd rather hire a real person to file for me so I can at least get 1:1 attention and advice.
Date published: 2022-04-17
Rated 5 out of 5 by from super easy to use & Makes taxes less stressful Always the best product to use for simple taxes, quick, easy, worry free
Date published: 2022-04-17
Rated 3 out of 5 by from $40 filling fee!!! plus $24, on a free file tax pr I have been using Turbotax for 10 years, always been pleased with it, but this year, they charge me a "registration fee" of $40 plus a $25 filing fee. I will not use this program next year
Date published: 2022-04-17
Rated 3 out of 5 by from Apps OK Apps Ok.. needs to be smoother, like the desktop version. Loading was slower and entering crypto was a pain. It did transfer documents decent enough.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 6941
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Better Than Manual; Imperfect with Bugs Took through March for TurboTax to update a critical item related to IRA Covid relief withdrawals, preventing early filing (though IRS had finished the rule update weeks earlier); bugs and quirks prevent easy, consistent navigation to question areas (must work sequentially over already-entered data within certain sections); and the e-file does not always work, even though all security data is correct and aligned with IRS.
Date published: 2022-04-17
Rated 1 out of 5 by from Advertise for one price and you pay another Turbotax focuses all their advertisement as "file for free today," but in reality you are going to spend 100 dollars minimum for federal and state filings. Even if you select the free option they will offer additional questions and returns later on but in order for them to file you have to upgrade along the way. I would hope they could just be upfront about the cost to file but once you've done the work they hit you with a charge, and at that point you just want it done.
Date published: 2022-04-17
Rated 1 out of 5 by from No way to cancel added services!! Out $100!!! I thought I might need the added $90 service for stocks. So I added it. But I didn’t. There’s NO WAY to cancel that service so now I’m out $100 (they charge tax too!!) for something I didn’t need or use. There’s NO WAY TO CANCEL IT. Once you get to a certain point they won’t let you start over even if you haven’t filed yet!! Stole $100 for NOTHING. DO NOT CLICK UPGRADE.
Date published: 2022-04-17
Rated 1 out of 5 by from SUCKS YOU WIPED MY 2020 TAX RETURN/ EXT WHEN I CAME BACK AND HAD TO PAY 80 TO D/L SOFTWARE AND START ALL OVER.... AND YOU WILL NOT GIVE MY MY AGI FROM THE YR BEFORE CAUSE I WOULD HAVE TO START 2020 TAXES ALL OVER AGAIN ONLINE AND NOW RE-ENTER ALL THE INFO (WHICH WONT AN OPTION BEFORE) B4 YOU MIGHT LET ME SEE MY PRIOR YR FORMS??????????????????? AFTER THIS I AM NO LONGER YOUR CUSTOMER!
Date published: 2022-04-17
Rated 4 out of 5 by from Quick and easy. The tax prep is very intuitive and thorough. Once the taxes are done, the actual filing sees to take longer .
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax I have been using Turbo Tax for the last 8 years and it gets easier every time. Turbo Tax has made it easy for me to file my taxes and keeps accurate records.
Date published: 2022-04-17
Rated 2 out of 5 by from Never free, always cost added on Turbo tax hasn't been "free" since I was working a part-time job in high school. I had no special documents, HSA, anything and it still cost to file for federal. And it seems counterintuitive to charge tax for filing taxes.. at this point I'd rather hire a real person to file for me so I can at least get 1:1 attention and advice.
Date published: 2022-04-17
Rated 5 out of 5 by from super easy to use & Makes taxes less stressful Always the best product to use for simple taxes, quick, easy, worry free
Date published: 2022-04-17
Rated 3 out of 5 by from $40 filling fee!!! plus $24, on a free file tax pr I have been using Turbotax for 10 years, always been pleased with it, but this year, they charge me a "registration fee" of $40 plus a $25 filing fee. I will not use this program next year
Date published: 2022-04-17
Rated 3 out of 5 by from Apps OK Apps Ok.. needs to be smoother, like the desktop version. Loading was slower and entering crypto was a pain. It did transfer documents decent enough.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 6941