TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax premium was convenient & professional. Shawn and Franklin were extremely helpful and professional.
Date published: 2023-03-10
Rated 5 out of 5 by from Great service on my 2022 Tax Prep & Filing Both Sandra (in Dallas, who handled my initial call) and my TurboTax expert, Justice (in the DC area) were excellent. I started the process mid-morning and my taxes were prepped and filed by lunchtime!
Date published: 2023-03-10
Rated 3 out of 5 by from This isn't the Turbo Tax I used to love. The process is the same - the questions are the same - but the continued addition of costs and the total cost for this process no longer appeals to me. I'll be going to the IRS site. If I find out I have problems and things go wrong I'm really going to be upset.
Date published: 2023-03-10
Rated 4 out of 5 by from I was overcharged for prep I could not figure out how to fix this. I was overcharged.
Date published: 2023-03-10
Rated 5 out of 5 by from I use TurboTax Every year! It's very easy to follow and if you need help there is a person willing to help with anything! Thank you Dayana!!
Date published: 2023-03-10
Rated 3 out of 5 by from Not Very Mac-Friendly! I bought TurboTax Premiere with five licenses to share with family members. They all have PCs, I have a Mac. We learned - the hard way - that if you first load the CD on a Windows PC, then the only online download you can get to share with family is a Windows version. Not Mac! That forces you to have to use the physical CD to load TurboTax on your Mac. However, newer Macs don't come with optical drives (CD/DVD), so you have to get (buy) an external drive to run the CD on a Mac. WHY!!!!???? doesn't TurboTax create a Windows AND Mac shareable download file as part of the 5 licenses????? Then, I went to e-file my taxes at the final step and it FAILED. It said I needed to run an update from TT online. Just go to the "Check for Updates" tab online. There is NO such thing when on TT on a Mac. After MUCH searching on TT, I Googled it and found that you simply have to close TT and reopen it on Mac to get the update. Again, WHY doesn't TT say that in its instructions!!?? Make TT truly both Mac and Windows friendly... not just Windows. Ugh!
Date published: 2023-03-10
Rated 5 out of 5 by from just a few clicks and done Easy to use, been using for several years. pulls in info form last year and ready to go. Next year will go to basic
Date published: 2023-03-10
Rated 1 out of 5 by from Had to file with Turbo I couldnt access my previous tax returns, so that I could use another service. Turbo Tax is garbage and just have fees on top of fees.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo tax rocks making such a stressful anxiety ridden process smooth. complete hand holding and relief is found
Date published: 2023-03-10
Rated 4 out of 5 by from Taxes Turbo tax is so easy to do and it don’t cost that much to file.
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 6932
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax premium was convenient & professional. Shawn and Franklin were extremely helpful and professional.
Date published: 2023-03-10
Rated 5 out of 5 by from Great service on my 2022 Tax Prep & Filing Both Sandra (in Dallas, who handled my initial call) and my TurboTax expert, Justice (in the DC area) were excellent. I started the process mid-morning and my taxes were prepped and filed by lunchtime!
Date published: 2023-03-10
Rated 3 out of 5 by from This isn't the Turbo Tax I used to love. The process is the same - the questions are the same - but the continued addition of costs and the total cost for this process no longer appeals to me. I'll be going to the IRS site. If I find out I have problems and things go wrong I'm really going to be upset.
Date published: 2023-03-10
Rated 4 out of 5 by from I was overcharged for prep I could not figure out how to fix this. I was overcharged.
Date published: 2023-03-10
Rated 5 out of 5 by from I use TurboTax Every year! It's very easy to follow and if you need help there is a person willing to help with anything! Thank you Dayana!!
Date published: 2023-03-10
Rated 3 out of 5 by from Not Very Mac-Friendly! I bought TurboTax Premiere with five licenses to share with family members. They all have PCs, I have a Mac. We learned - the hard way - that if you first load the CD on a Windows PC, then the only online download you can get to share with family is a Windows version. Not Mac! That forces you to have to use the physical CD to load TurboTax on your Mac. However, newer Macs don't come with optical drives (CD/DVD), so you have to get (buy) an external drive to run the CD on a Mac. WHY!!!!???? doesn't TurboTax create a Windows AND Mac shareable download file as part of the 5 licenses????? Then, I went to e-file my taxes at the final step and it FAILED. It said I needed to run an update from TT online. Just go to the "Check for Updates" tab online. There is NO such thing when on TT on a Mac. After MUCH searching on TT, I Googled it and found that you simply have to close TT and reopen it on Mac to get the update. Again, WHY doesn't TT say that in its instructions!!?? Make TT truly both Mac and Windows friendly... not just Windows. Ugh!
Date published: 2023-03-10
Rated 5 out of 5 by from just a few clicks and done Easy to use, been using for several years. pulls in info form last year and ready to go. Next year will go to basic
Date published: 2023-03-10
Rated 1 out of 5 by from Had to file with Turbo I couldnt access my previous tax returns, so that I could use another service. Turbo Tax is garbage and just have fees on top of fees.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo tax rocks making such a stressful anxiety ridden process smooth. complete hand holding and relief is found
Date published: 2023-03-10
Rated 4 out of 5 by from Taxes Turbo tax is so easy to do and it don’t cost that much to file.
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 6932