TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from great but needs clarity we applied before the deadline for the free filing but it wasn't clear if we would have to pay. Thankfully it was grandfathered in because the filing took longer than the deadline to apply but I was worried it wouldn't. Otherwise the service was great and everyone was helpful.
Date published: 2022-04-04
Rated 5 out of 5 by from I always use Turbotax! I use Turbotax every year because it guides you through every step and is easy to use.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is great and easy! It was easy and fast! The steps were simple to follow.
Date published: 2022-04-04
Rated 4 out of 5 by from Good Software: A Suggestion or Two I really like how smoothly this program works. There are no glitches as you work through it. I would like to see the helps provided for the Deluxe version be a little more robust. I do feel that years ago the online helps provided without added cost were more robust. When I called the help line, I found it impossible to get through to a customer representative; the automated assistant did not understand the plain language I was using.I had a question about the consent form. I later figured it out on my own, but easy access to a live person would've helped figure it out more easily and quickly.
Date published: 2022-04-04
Rated 4 out of 5 by from Different this year Initially was a little confused and the Standard deduction and non-standard deduction you used to choose, this year was much longer to get result.
Date published: 2022-04-04
Rated 1 out of 5 by from 25% Off Discount is Misleading I was sent a 25% off discount for filing before the end of 4/3/22. The following disclaimer was included "*Special limited time offer: Get 25% off TurboTax Deluxe, Premier or Self‑Employed Online when you file your federal return between March 16, 2022 and April 3, 2022 (11:59pm PT). Discount cannot be combined with any other offers and does not apply to state returns. Actual prices are determined at the time of print or e‑file and are subject to change without notice. Excludes TurboTax Live Full Service." I used TurboTax Self-Employed, but the link claimed that the discount didn't apply to my account. It is very disappointing as this service continues to get more expensive every year and when I do receive a discount code that I am eligible for, it doesn't work.
Date published: 2022-04-04
Rated 5 out of 5 by from So easy and fun So easy and fun to use - way better than the paper forms
Date published: 2022-04-04
Rated 5 out of 5 by from good job great job so stoked on turbo taxes speedy processs
Date published: 2022-04-04
Rated 4 out of 5 by from GOOD TAX PREPARER NOT MANY PROBLEMS AND EASY TO USE. LOTS OF SECRUITY
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is Awesome it was quick and easy and made my first time filing easy
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 6917
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great but needs clarity we applied before the deadline for the free filing but it wasn't clear if we would have to pay. Thankfully it was grandfathered in because the filing took longer than the deadline to apply but I was worried it wouldn't. Otherwise the service was great and everyone was helpful.
Date published: 2022-04-04
Rated 5 out of 5 by from I always use Turbotax! I use Turbotax every year because it guides you through every step and is easy to use.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is great and easy! It was easy and fast! The steps were simple to follow.
Date published: 2022-04-04
Rated 4 out of 5 by from Good Software: A Suggestion or Two I really like how smoothly this program works. There are no glitches as you work through it. I would like to see the helps provided for the Deluxe version be a little more robust. I do feel that years ago the online helps provided without added cost were more robust. When I called the help line, I found it impossible to get through to a customer representative; the automated assistant did not understand the plain language I was using.I had a question about the consent form. I later figured it out on my own, but easy access to a live person would've helped figure it out more easily and quickly.
Date published: 2022-04-04
Rated 4 out of 5 by from Different this year Initially was a little confused and the Standard deduction and non-standard deduction you used to choose, this year was much longer to get result.
Date published: 2022-04-04
Rated 1 out of 5 by from 25% Off Discount is Misleading I was sent a 25% off discount for filing before the end of 4/3/22. The following disclaimer was included "*Special limited time offer: Get 25% off TurboTax Deluxe, Premier or Self‑Employed Online when you file your federal return between March 16, 2022 and April 3, 2022 (11:59pm PT). Discount cannot be combined with any other offers and does not apply to state returns. Actual prices are determined at the time of print or e‑file and are subject to change without notice. Excludes TurboTax Live Full Service." I used TurboTax Self-Employed, but the link claimed that the discount didn't apply to my account. It is very disappointing as this service continues to get more expensive every year and when I do receive a discount code that I am eligible for, it doesn't work.
Date published: 2022-04-04
Rated 5 out of 5 by from So easy and fun So easy and fun to use - way better than the paper forms
Date published: 2022-04-04
Rated 5 out of 5 by from good job great job so stoked on turbo taxes speedy processs
Date published: 2022-04-04
Rated 4 out of 5 by from GOOD TAX PREPARER NOT MANY PROBLEMS AND EASY TO USE. LOTS OF SECRUITY
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is Awesome it was quick and easy and made my first time filing easy
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 6917