TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Long-Term TurboTax User Generally the section where you input wages and income is good, but the questions and required inputs dealing with farm income and a K-1 form are sometimes difficult to answer. Some of the Help answers on passive income, qualifying business income, intangible costs, and similar items could be improved.
Date published: 2022-04-08
Rated 5 out of 5 by from They have always helped me. Turbo Tax is easy and help reduce the stress of filing. I got through it very easily this year.
Date published: 2022-04-08
Rated 3 out of 5 by from Good but makes you pay .. so its not really free Turbo tax was super helpful but the catch is you can't e-file unless you upgrade .. and luckily they have the option to take it from your refund so I don't have to pay today but still i wanted to continue with it free but of course nothing is really free
Date published: 2022-04-08
Rated 4 out of 5 by from PRETTY EASY IT'S EASIER THAN LAST YEAR. THE APPEARANCE OF THE QUESTIOS AND SIZE OF PRINT IS BETTER.
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax I had great difficulty getting a tax expert to remain assigned and consistently not drop me (even within a 24 hr period). I escalated to a manager. I must of called 6-8 times. Last years tax expert had excellent communication skills ( 5 stars), this years was a bit piecemeal in questions/feedback and harder to follow (3 stars). Still glad to have the service but I think some processes could be improved.
Date published: 2022-04-08
Rated 4 out of 5 by from Depends on the expert you get. It's a good concept. I like pre-call with assistant that checked all the docs - that wasn't available last year. Last year I had an amazing expert who was proactively reaching, taking time to explain and helping me to understand. Such a huge difference this year with a person who didn't get in touch with me for 2 weeks. And then the style of communication was like I was her acquaintant not a client (no "hello", name, capital letters, "thanks", etc). Inappropriately casual and dismissive to my questions for someone working in the client-service industry. She didn't show up at the pre-scheduled call and then sent a note again without "hello", all in small caps that she was busy with something else. Mind you that was already when I was chatting with TT to change the expert. On the positive side, the expert who then checked my return was very nice, called me, took time to explain everything and answer my questions. I think TT needs to step up the client service for the price of the full service option.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax Works Well I like the way Turbo Tax carries forward info from years past and for the most part is easy to follow. Occasionally there are items needing to be addressed that do not have an adequate explanation or should have been done by the program. Specifically this and last year for me it was QBI Losses, left blank by program but requiring an entry with inadequate explanation.
Date published: 2022-04-08
Rated 2 out of 5 by from Corporate Tax Version is average TN state does not have enough characters for my business name. Help desk told me to reinstall the software and then hung up on me. I've used the personal home business for years but am not happy with the corporate version. I've used it in the past and they don't keep up with the changes well.
Date published: 2022-04-08
Rated 5 out of 5 by from Quick, easy and knowledgeable Turbo Tax got my federal return, Hawaii, California and Wisconsin returns done in a timely and prompt manner
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Great It was easy to get access to help online. My wife and I are very pleased with Turbo Tax. We definitely recommend this product to our friends and family. Thank you
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 6916
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Long-Term TurboTax User Generally the section where you input wages and income is good, but the questions and required inputs dealing with farm income and a K-1 form are sometimes difficult to answer. Some of the Help answers on passive income, qualifying business income, intangible costs, and similar items could be improved.
Date published: 2022-04-08
Rated 5 out of 5 by from They have always helped me. Turbo Tax is easy and help reduce the stress of filing. I got through it very easily this year.
Date published: 2022-04-08
Rated 3 out of 5 by from Good but makes you pay .. so its not really free Turbo tax was super helpful but the catch is you can't e-file unless you upgrade .. and luckily they have the option to take it from your refund so I don't have to pay today but still i wanted to continue with it free but of course nothing is really free
Date published: 2022-04-08
Rated 4 out of 5 by from PRETTY EASY IT'S EASIER THAN LAST YEAR. THE APPEARANCE OF THE QUESTIOS AND SIZE OF PRINT IS BETTER.
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax I had great difficulty getting a tax expert to remain assigned and consistently not drop me (even within a 24 hr period). I escalated to a manager. I must of called 6-8 times. Last years tax expert had excellent communication skills ( 5 stars), this years was a bit piecemeal in questions/feedback and harder to follow (3 stars). Still glad to have the service but I think some processes could be improved.
Date published: 2022-04-08
Rated 4 out of 5 by from Depends on the expert you get. It's a good concept. I like pre-call with assistant that checked all the docs - that wasn't available last year. Last year I had an amazing expert who was proactively reaching, taking time to explain and helping me to understand. Such a huge difference this year with a person who didn't get in touch with me for 2 weeks. And then the style of communication was like I was her acquaintant not a client (no "hello", name, capital letters, "thanks", etc). Inappropriately casual and dismissive to my questions for someone working in the client-service industry. She didn't show up at the pre-scheduled call and then sent a note again without "hello", all in small caps that she was busy with something else. Mind you that was already when I was chatting with TT to change the expert. On the positive side, the expert who then checked my return was very nice, called me, took time to explain everything and answer my questions. I think TT needs to step up the client service for the price of the full service option.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax Works Well I like the way Turbo Tax carries forward info from years past and for the most part is easy to follow. Occasionally there are items needing to be addressed that do not have an adequate explanation or should have been done by the program. Specifically this and last year for me it was QBI Losses, left blank by program but requiring an entry with inadequate explanation.
Date published: 2022-04-08
Rated 2 out of 5 by from Corporate Tax Version is average TN state does not have enough characters for my business name. Help desk told me to reinstall the software and then hung up on me. I've used the personal home business for years but am not happy with the corporate version. I've used it in the past and they don't keep up with the changes well.
Date published: 2022-04-08
Rated 5 out of 5 by from Quick, easy and knowledgeable Turbo Tax got my federal return, Hawaii, California and Wisconsin returns done in a timely and prompt manner
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Great It was easy to get access to help online. My wife and I are very pleased with Turbo Tax. We definitely recommend this product to our friends and family. Thank you
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 6916