TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Turbo Tax sucks Unnecessary options that just make the process way more difficult and they ask you to upgrade every 5 seconds
Date published: 2023-01-17
Rated 5 out of 5 by from Turbotax is great TurboTax is fast and simple. Also it is very easy to navigate the site.
Date published: 2023-01-17
Rated 5 out of 5 by from Awesome service This has been by far the easiest way to file a simple return.
Date published: 2023-01-17
Rated 5 out of 5 by from Love turbo tax Haven't had any bad experience yet. Will recommend them
Date published: 2023-01-17
Rated 5 out of 5 by from easy turbo tax very easy to use have info ready and out in required info simple they give you options on things you might want or need good job turbo!
Date published: 2023-01-17
Rated 5 out of 5 by from Very easy to do I love turbo tax it’s always so easy to use and I always feel like I am getting the best return
Date published: 2023-01-17
Rated 2 out of 5 by from Less User Friendly Every Year I have been using Turbo Tax for several years and every year I find it gets slower and less user friendly. There always seems to be some kind of issue. This year I tried SEVERAL times to e-file. I have NEVER had an issue with this. This year it kept giving me an error message stating Tax Transmissions for 2022 are not available. It's ironic I received a notification on the 4th of this month that they were available. I attempted every "tip" they gave to attempt to troubleshoot even though I knew none of the things they suggest was the issue considering I had tried on several browsers and on my iPhone and PC. I would say that Turbo Tax is just currently not transmitting electronically to the IRS at this time despite them advertising they are. Unfortunately I have to mail my tax returns this year like its not 2023 we are living in. Do better Turbo Tax, especially for what you charge to file. The fact that you cannot easily get in touch with a human being is also bad for customer service. I guess I will have to start looking elsewhere to file next year.
Date published: 2023-01-17
Rated 3 out of 5 by from Annoying You charge a fee to use the service and then charge ANTOHER fee on top of that just to have your own money deposited in your account, crappy!
Date published: 2023-01-17
Rated 5 out of 5 by from Fast easy Thank you ..t turbo....... .. . Thank you.........
Date published: 2023-01-17
Rated 5 out of 5 by from Turbotax is excellent Been using Turbotax for many years. It just keeps getting better.
Date published: 2023-01-17
All TurboTax® Offerings Reviews - Page 6912
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax sucks Unnecessary options that just make the process way more difficult and they ask you to upgrade every 5 seconds
Date published: 2023-01-17
Rated 5 out of 5 by from Turbotax is great TurboTax is fast and simple. Also it is very easy to navigate the site.
Date published: 2023-01-17
Rated 5 out of 5 by from Awesome service This has been by far the easiest way to file a simple return.
Date published: 2023-01-17
Rated 5 out of 5 by from Love turbo tax Haven't had any bad experience yet. Will recommend them
Date published: 2023-01-17
Rated 5 out of 5 by from easy turbo tax very easy to use have info ready and out in required info simple they give you options on things you might want or need good job turbo!
Date published: 2023-01-17
Rated 5 out of 5 by from Very easy to do I love turbo tax it’s always so easy to use and I always feel like I am getting the best return
Date published: 2023-01-17
Rated 2 out of 5 by from Less User Friendly Every Year I have been using Turbo Tax for several years and every year I find it gets slower and less user friendly. There always seems to be some kind of issue. This year I tried SEVERAL times to e-file. I have NEVER had an issue with this. This year it kept giving me an error message stating Tax Transmissions for 2022 are not available. It's ironic I received a notification on the 4th of this month that they were available. I attempted every "tip" they gave to attempt to troubleshoot even though I knew none of the things they suggest was the issue considering I had tried on several browsers and on my iPhone and PC. I would say that Turbo Tax is just currently not transmitting electronically to the IRS at this time despite them advertising they are. Unfortunately I have to mail my tax returns this year like its not 2023 we are living in. Do better Turbo Tax, especially for what you charge to file. The fact that you cannot easily get in touch with a human being is also bad for customer service. I guess I will have to start looking elsewhere to file next year.
Date published: 2023-01-17
Rated 3 out of 5 by from Annoying You charge a fee to use the service and then charge ANTOHER fee on top of that just to have your own money deposited in your account, crappy!
Date published: 2023-01-17
Rated 5 out of 5 by from Fast easy Thank you ..t turbo....... .. . Thank you.........
Date published: 2023-01-17
Rated 5 out of 5 by from Turbotax is excellent Been using Turbotax for many years. It just keeps getting better.
Date published: 2023-01-17
All TurboTax® Offerings Reviews - Page 6912