TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281592 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from More glitchy than usual Ive used Turbo Tax for years and had good experience but this year I upgraded to business (due to opening my own business) and had a few different issues. They may seem petty but they sometimes acted like STOP issues where I couldn't continue until dealing with them. First, I was repeatedly asked for information about a 1099-R which I did not file this year (it was not required) to the point where it looked like it was going to block me from completing my 1040. Second, there were several times when I was asked to input the same info off of my tax forms multiple times. Overall things were less smooth than they have been. The part that capped it off is that I was not able to get hold of a person to assist me even though I had been assured, before I paid, that if I upgraded to Deluxe (which is even a level down from the one I got) I would have unlimited access to call in for help completing the process. Overall disappointing but it ended up getting the job done after I managed to massage it just right.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is the best I enjoy using Turbo Tax for many years and always have good results.
Date published: 2021-05-18
Rated 4 out of 5 by from Great Help With Filing Turbo Tax is Great. Just wish it could remember me from last year. Oh well. Still worked like a charm.
Date published: 2021-05-18
Rated 5 out of 5 by from Pretty easy to do All of the explanations were clear and I could figure out exactly what they were asking for. I progressed through the whole thing pretty smoothly. As I first time user I was not frustrated at all!
Date published: 2021-05-18
Rated 3 out of 5 by from Calculations are fine, Screen interaction was bad Attempted to Install on a new laptop, and unable to do so with default resolution. Had to change in order to see input fields for license code. Similar issue when attempting to file and pay. It's a known issue experienced by many. Intuit can and must do better.
Date published: 2021-05-18
Rated 5 out of 5 by from easier than online More usable than online. Online could not upload the amount of trades that I made.
Date published: 2021-05-18
Rated 5 out of 5 by from Thanks TurboTax I waited 'till the last moment, I feel in control and got a maximum refund in a matter of hours, while relaxing in my home. Not sure if I wanted to pay $200 but I will receive audit assistance (if needed) and other perks.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome We love the ease of navigating through our taxes. We will continue to use Turbo Tax.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome Good Service and help when needed. all together good
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is awesome Easy to use. I didn't like how they kept on trying to upsell me but well it is what it is
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 692
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from More glitchy than usual Ive used Turbo Tax for years and had good experience but this year I upgraded to business (due to opening my own business) and had a few different issues. They may seem petty but they sometimes acted like STOP issues where I couldn't continue until dealing with them. First, I was repeatedly asked for information about a 1099-R which I did not file this year (it was not required) to the point where it looked like it was going to block me from completing my 1040. Second, there were several times when I was asked to input the same info off of my tax forms multiple times. Overall things were less smooth than they have been. The part that capped it off is that I was not able to get hold of a person to assist me even though I had been assured, before I paid, that if I upgraded to Deluxe (which is even a level down from the one I got) I would have unlimited access to call in for help completing the process. Overall disappointing but it ended up getting the job done after I managed to massage it just right.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is the best I enjoy using Turbo Tax for many years and always have good results.
Date published: 2021-05-18
Rated 4 out of 5 by from Great Help With Filing Turbo Tax is Great. Just wish it could remember me from last year. Oh well. Still worked like a charm.
Date published: 2021-05-18
Rated 5 out of 5 by from Pretty easy to do All of the explanations were clear and I could figure out exactly what they were asking for. I progressed through the whole thing pretty smoothly. As I first time user I was not frustrated at all!
Date published: 2021-05-18
Rated 3 out of 5 by from Calculations are fine, Screen interaction was bad Attempted to Install on a new laptop, and unable to do so with default resolution. Had to change in order to see input fields for license code. Similar issue when attempting to file and pay. It's a known issue experienced by many. Intuit can and must do better.
Date published: 2021-05-18
Rated 5 out of 5 by from easier than online More usable than online. Online could not upload the amount of trades that I made.
Date published: 2021-05-18
Rated 5 out of 5 by from Thanks TurboTax I waited 'till the last moment, I feel in control and got a maximum refund in a matter of hours, while relaxing in my home. Not sure if I wanted to pay $200 but I will receive audit assistance (if needed) and other perks.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome We love the ease of navigating through our taxes. We will continue to use Turbo Tax.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome Good Service and help when needed. all together good
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is awesome Easy to use. I didn't like how they kept on trying to upsell me but well it is what it is
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 692