TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from great product easy to use and love e-file option would recommend to others
Date published: 2022-10-15
Rated 5 out of 5 by from Easy and Efficient I've used Turbo Tax for several years and have never been disappointed. They allow me to go back to where I left off and provide helpful hints. Deborah was extremely helpful with my final filing. Thanks
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo Tax very helpful and an excellent tax tool. Love the step by step approach or going to the tax topic of choice. Very easy to go to and view forms or go back to step by step process.
Date published: 2022-10-15
Rated 5 out of 5 by from TurboTax is an awesome product Easy to use and clearly written. The flow through the questions make taxes much more bareable
Date published: 2022-10-15
Rated 5 out of 5 by from It is useful and really help Help me go thru complicated tax filing. Learning a lot from filing tax.
Date published: 2022-10-15
Rated 5 out of 5 by from I'm sold on Turbo Tax! The step by step process made it easy. Turbo Tax really did help me find deductions to get the maximum refund possible.
Date published: 2022-10-15
Rated 2 out of 5 by from efile failed. Rejected by IRS due to inaccurate pins and agi. Used info from 2020 Turbo Tax return. Had to print and mail.
Date published: 2022-10-15
Rated 3 out of 5 by from Had some issues This is my fifth year using this product, and the first four were easy, as sweet as paying taxes can get. This year, not so much. I have to pay a penalty, and it asked if I wanted to split it into quarters. I did. At the very end, it wouldn't file because the lines didn't add up. But it didn't show the lines, so I couldn't tell what was wrong. I tried going back, but couldn't get back to that page. I started at the very beginning, but didn't get back. I tried a chat person, but because I use google chrome, she couldn't see my problem and sent me a link to community chat. Finally, after probably an hour, I figured out that it looked like it had added up to $1 more than it should, so I changed the number to a dollar less and it worked. Now, problem 2. I had already entered my payment card for the tax owed ($1K) as well as your fee. But when I went back, it showed your fee paid, but not the tax. Same issue, no way to go forward or backward. I called my credit card company to see if a payment had posted, but neither had posted yet, even though one went through, so I have no way of knowing if I paid $1,000 in taxes TWICE. Some issues in your program that need to be fixed. And if I paid it twice, I doubt the IRS will send me a refund, so I will be more than annoyed.
Date published: 2022-10-15
Rated 3 out of 5 by from It is a good program I have been using Turbo Tax for over 10 years and am satisfied with it with one exception. As my family has grown I need to be able to send more than 5 tax files. These are not paid preparer files just my family. So we paper file which the IRS does not like as well as E-File. I am concerned that Turbo Tax may not be the right choice for my family anymore. Online services are also not an option for us.
Date published: 2022-10-15
Rated 3 out of 5 by from generally good but efiling problems So I tried e-filing and it didn't work. I used Turbotax last year so all the info auto filled most of the info (which didn't change) and it bounced back, unaccepted.. TurboTax said it was because of my AGI. I looked up my records and it was correct. It does ask separately for my husband's and mine. I tried several combinations totaling up the right amount and it bounced back. My other complaint for many years has that you can not just copy or print any page that you want. I have to use the snipit all the time and seems like a waste of time but often I will want to copy what I have entered, certain subtotals, or specific questions. In general I do like Turbo tax. I have used it for probably 10 years. I did like it when they put the flags in.
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 6910
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great product easy to use and love e-file option would recommend to others
Date published: 2022-10-15
Rated 5 out of 5 by from Easy and Efficient I've used Turbo Tax for several years and have never been disappointed. They allow me to go back to where I left off and provide helpful hints. Deborah was extremely helpful with my final filing. Thanks
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo Tax very helpful and an excellent tax tool. Love the step by step approach or going to the tax topic of choice. Very easy to go to and view forms or go back to step by step process.
Date published: 2022-10-15
Rated 5 out of 5 by from TurboTax is an awesome product Easy to use and clearly written. The flow through the questions make taxes much more bareable
Date published: 2022-10-15
Rated 5 out of 5 by from It is useful and really help Help me go thru complicated tax filing. Learning a lot from filing tax.
Date published: 2022-10-15
Rated 5 out of 5 by from I'm sold on Turbo Tax! The step by step process made it easy. Turbo Tax really did help me find deductions to get the maximum refund possible.
Date published: 2022-10-15
Rated 2 out of 5 by from efile failed. Rejected by IRS due to inaccurate pins and agi. Used info from 2020 Turbo Tax return. Had to print and mail.
Date published: 2022-10-15
Rated 3 out of 5 by from Had some issues This is my fifth year using this product, and the first four were easy, as sweet as paying taxes can get. This year, not so much. I have to pay a penalty, and it asked if I wanted to split it into quarters. I did. At the very end, it wouldn't file because the lines didn't add up. But it didn't show the lines, so I couldn't tell what was wrong. I tried going back, but couldn't get back to that page. I started at the very beginning, but didn't get back. I tried a chat person, but because I use google chrome, she couldn't see my problem and sent me a link to community chat. Finally, after probably an hour, I figured out that it looked like it had added up to $1 more than it should, so I changed the number to a dollar less and it worked. Now, problem 2. I had already entered my payment card for the tax owed ($1K) as well as your fee. But when I went back, it showed your fee paid, but not the tax. Same issue, no way to go forward or backward. I called my credit card company to see if a payment had posted, but neither had posted yet, even though one went through, so I have no way of knowing if I paid $1,000 in taxes TWICE. Some issues in your program that need to be fixed. And if I paid it twice, I doubt the IRS will send me a refund, so I will be more than annoyed.
Date published: 2022-10-15
Rated 3 out of 5 by from It is a good program I have been using Turbo Tax for over 10 years and am satisfied with it with one exception. As my family has grown I need to be able to send more than 5 tax files. These are not paid preparer files just my family. So we paper file which the IRS does not like as well as E-File. I am concerned that Turbo Tax may not be the right choice for my family anymore. Online services are also not an option for us.
Date published: 2022-10-15
Rated 3 out of 5 by from generally good but efiling problems So I tried e-filing and it didn't work. I used Turbotax last year so all the info auto filled most of the info (which didn't change) and it bounced back, unaccepted.. TurboTax said it was because of my AGI. I looked up my records and it was correct. It does ask separately for my husband's and mine. I tried several combinations totaling up the right amount and it bounced back. My other complaint for many years has that you can not just copy or print any page that you want. I have to use the snipit all the time and seems like a waste of time but often I will want to copy what I have entered, certain subtotals, or specific questions. In general I do like Turbo tax. I have used it for probably 10 years. I did like it when they put the flags in.
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 6910