TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
lkh34103 from
great product
easy to use and love e-file option would recommend to others
Date published: 2022-10-15
Rated 5 out of 5 by
KingfishFL from
Easy and Efficient
I've used Turbo Tax for several years and have never been disappointed. They allow me to go back to where I left off and provide helpful hints. Deborah was extremely helpful with my final filing. Thanks
Date published: 2022-10-15
Rated 5 out of 5 by
Vic P from
Turbo Tax very helpful and an excellent tax tool.
Love the step by step approach or going to the tax topic of choice. Very easy to go to and view forms or go back to step by step process.
Date published: 2022-10-15
Rated 5 out of 5 by
Surfalien from
TurboTax is an awesome product
Easy to use and clearly written. The flow through the questions make taxes much more bareable
Date published: 2022-10-15
Rated 5 out of 5 by
MWEI007 from
It is useful and really help
Help me go thru complicated tax filing. Learning a lot from filing tax.
Date published: 2022-10-15
Rated 5 out of 5 by
LarryPLS from
I'm sold on Turbo Tax!
The step by step process made it easy. Turbo Tax really did help me find deductions to get the maximum refund possible.
Date published: 2022-10-15
Rated 2 out of 5 by
mrh2001 from
efile failed.
Rejected by IRS due to inaccurate pins and agi. Used info from 2020 Turbo Tax return. Had to print and mail.
Date published: 2022-10-15
Rated 3 out of 5 by
Carol1025 from
Had some issues
This is my fifth year using this product, and the first four were easy, as sweet as paying taxes can get. This year, not so much. I have to pay a penalty, and it asked if I wanted to split it into quarters. I did. At the very end, it wouldn't file because the lines didn't add up. But it didn't show the lines, so I couldn't tell what was wrong. I tried going back, but couldn't get back to that page. I started at the very beginning, but didn't get back. I tried a chat person, but because I use google chrome, she couldn't see my problem and sent me a link to community chat. Finally, after probably an hour, I figured out that it looked like it had added up to $1 more than it should, so I changed the number to a dollar less and it worked. Now, problem 2. I had already entered my payment card for the tax owed ($1K) as well as your fee. But when I went back, it showed your fee paid, but not the tax. Same issue, no way to go forward or backward. I called my credit card company to see if a payment had posted, but neither had posted yet, even though one went through, so I have no way of knowing if I paid $1,000 in taxes TWICE. Some issues in your program that need to be fixed. And if I paid it twice, I doubt the IRS will send me a refund, so I will be more than annoyed.
Date published: 2022-10-15
Rated 3 out of 5 by
Concerned 1 from
It is a good program
I have been using Turbo Tax for over 10 years and am satisfied with it with one exception. As my family has grown I need to be able to send more than 5 tax files. These are not paid preparer files just my family. So we paper file which the IRS does not like as well as E-File. I am concerned that Turbo Tax may not be the right choice for my family anymore. Online services are also not an option for us.
Date published: 2022-10-15
Rated 3 out of 5 by
SusieCDCES from
generally good but efiling problems
So I tried e-filing and it didn't work. I used Turbotax last year so all the info auto filled most of the info (which didn't change) and it bounced back, unaccepted.. TurboTax said it was because of my AGI. I looked up my records and it was correct. It does ask separately for my husband's and mine. I tried several combinations totaling up the right amount and it bounced back. My other complaint for many years has that you can not just copy or print any page that you want. I have to use the snipit all the time and seems like a waste of time but often I will want to copy what I have entered, certain subtotals, or specific questions. In general I do like Turbo tax. I have used it for probably 10 years. I did like it when they put the flags in.
All TurboTax® Offerings Reviews - Page 6910
Date published: 2022-10-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
lkh34103 from
great product
easy to use and love e-file option would recommend to others
Date published: 2022-10-15
Rated 5 out of 5 by
KingfishFL from
Easy and Efficient
I've used Turbo Tax for several years and have never been disappointed. They allow me to go back to where I left off and provide helpful hints. Deborah was extremely helpful with my final filing. Thanks
Date published: 2022-10-15
Rated 5 out of 5 by
Vic P from
Turbo Tax very helpful and an excellent tax tool.
Love the step by step approach or going to the tax topic of choice. Very easy to go to and view forms or go back to step by step process.
Date published: 2022-10-15
Rated 5 out of 5 by
Surfalien from
TurboTax is an awesome product
Easy to use and clearly written. The flow through the questions make taxes much more bareable
Date published: 2022-10-15
Rated 5 out of 5 by
MWEI007 from
It is useful and really help
Help me go thru complicated tax filing. Learning a lot from filing tax.
Date published: 2022-10-15
Rated 5 out of 5 by
LarryPLS from
I'm sold on Turbo Tax!
The step by step process made it easy. Turbo Tax really did help me find deductions to get the maximum refund possible.
Date published: 2022-10-15
Rated 2 out of 5 by
mrh2001 from
efile failed.
Rejected by IRS due to inaccurate pins and agi. Used info from 2020 Turbo Tax return. Had to print and mail.
Date published: 2022-10-15
Rated 3 out of 5 by
Carol1025 from
Had some issues
This is my fifth year using this product, and the first four were easy, as sweet as paying taxes can get. This year, not so much. I have to pay a penalty, and it asked if I wanted to split it into quarters. I did. At the very end, it wouldn't file because the lines didn't add up. But it didn't show the lines, so I couldn't tell what was wrong. I tried going back, but couldn't get back to that page. I started at the very beginning, but didn't get back. I tried a chat person, but because I use google chrome, she couldn't see my problem and sent me a link to community chat. Finally, after probably an hour, I figured out that it looked like it had added up to $1 more than it should, so I changed the number to a dollar less and it worked. Now, problem 2. I had already entered my payment card for the tax owed ($1K) as well as your fee. But when I went back, it showed your fee paid, but not the tax. Same issue, no way to go forward or backward. I called my credit card company to see if a payment had posted, but neither had posted yet, even though one went through, so I have no way of knowing if I paid $1,000 in taxes TWICE. Some issues in your program that need to be fixed. And if I paid it twice, I doubt the IRS will send me a refund, so I will be more than annoyed.
Date published: 2022-10-15
Rated 3 out of 5 by
Concerned 1 from
It is a good program
I have been using Turbo Tax for over 10 years and am satisfied with it with one exception. As my family has grown I need to be able to send more than 5 tax files. These are not paid preparer files just my family. So we paper file which the IRS does not like as well as E-File. I am concerned that Turbo Tax may not be the right choice for my family anymore. Online services are also not an option for us.
Date published: 2022-10-15
Rated 3 out of 5 by
SusieCDCES from
generally good but efiling problems
So I tried e-filing and it didn't work. I used Turbotax last year so all the info auto filled most of the info (which didn't change) and it bounced back, unaccepted.. TurboTax said it was because of my AGI. I looked up my records and it was correct. It does ask separately for my husband's and mine. I tried several combinations totaling up the right amount and it bounced back. My other complaint for many years has that you can not just copy or print any page that you want. I have to use the snipit all the time and seems like a waste of time but often I will want to copy what I have entered, certain subtotals, or specific questions. In general I do like Turbo tax. I have used it for probably 10 years. I did like it when they put the flags in.
All TurboTax® Offerings Reviews - Page 6910
Date published: 2022-10-15