TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from I like turbo tax Really easy software to use-- I got a nice return back too
Date published: 2021-02-28
Rated 2 out of 5 by from Frequently Frustrating, Hidden Fees I have used TurboTax in the past, but opted to use HRBlock last year. After filing through TurboTax again this year, I remember why I chose a different tax software last year. TurboTax has hidden fees and paywalls that come up unless you only have a W2, if you need to file any additional forms TurboTax requires that you pay a premium fee. All the pop-up options that show up throughout the preparation you do in the software still can somehow add in to your final fee if you're not careful. I didn't opt into MAX, Premium, or any of the other options and yet when I got to the payment screen it said I would be paying $120 for the Self-Employed preparation software instead of the advertised special of $70. Thankfully I jumped through some hoops and found out how to remove any additional "services" from being added to my final filing, but it took me an additional 15 minutes to fix that. Aesthetically, the software is simple and straight-forward, but the font is thin and painful to look at after a while and the constant pop-up pages that ask if you'd like to spend an extra $50-$150 for an add on are grating after a while. I filed using the software only because I had spent 2+ hours preparing my taxes and did not want to transfer all of the previously inputted information into another software program.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is very helpful I needed help, as Turbo Tax wanted me to complete Form 1099-NEC, which I had no idea what that was. I requested a call-back from a representative to walk me through it. Monica called me, and was extremely helpful.
Date published: 2021-02-28
Rated 5 out of 5 by from Simple! And Legitimately "FREE"! I had heard many great things from my family, friends, co-workers, & ect..., But was quite truly shocked as far as how effortless and seemlessly smooth the platform on Turbo Tax's website really was for me to use?! In this instance, being surprised was really great. Thank you "Turbo Tax"!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax was very easy to use Did not communicate with any TurboTax employee while doing my taxes.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is good I found the TurboTax Premier software to be less user friendly in the past. For one when I stopped working on my taxes I just couldn't open TT and be where I left off I had to go to the menu and select my file of which there was only one. I understand security requirements but it was impossible foe me to open last years return to import data tooth's year's return due to the security "keychain" passwords that were impose to figure out how to manipulate. Finally in the past the program checked for updates each time I opened the program up this year I was forced o check via the menu. I would also like see the Business Tax Software developed that is comparable with Apple products such as a MAC computer.
Date published: 2021-02-28
Rated 5 out of 5 by from Always count on Turbo Tax Been using Turbo Tax for years and never had a problem. I count on it every year and plan to continue to do so.
Date published: 2021-02-28
Rated 4 out of 5 by from Quickly done with minimum hassle Covered everything in case the standard deduction was not the best. Just a couple of hiccups, but not serious.
Date published: 2021-02-28
Rated 5 out of 5 by from Great Easier than trying to figure it out by my self. Thanks
Date published: 2021-02-28
Rated 5 out of 5 by from Very easy to use. Using for 8 years now. Always easy and no problems.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6874
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I like turbo tax Really easy software to use-- I got a nice return back too
Date published: 2021-02-28
Rated 2 out of 5 by from Frequently Frustrating, Hidden Fees I have used TurboTax in the past, but opted to use HRBlock last year. After filing through TurboTax again this year, I remember why I chose a different tax software last year. TurboTax has hidden fees and paywalls that come up unless you only have a W2, if you need to file any additional forms TurboTax requires that you pay a premium fee. All the pop-up options that show up throughout the preparation you do in the software still can somehow add in to your final fee if you're not careful. I didn't opt into MAX, Premium, or any of the other options and yet when I got to the payment screen it said I would be paying $120 for the Self-Employed preparation software instead of the advertised special of $70. Thankfully I jumped through some hoops and found out how to remove any additional "services" from being added to my final filing, but it took me an additional 15 minutes to fix that. Aesthetically, the software is simple and straight-forward, but the font is thin and painful to look at after a while and the constant pop-up pages that ask if you'd like to spend an extra $50-$150 for an add on are grating after a while. I filed using the software only because I had spent 2+ hours preparing my taxes and did not want to transfer all of the previously inputted information into another software program.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is very helpful I needed help, as Turbo Tax wanted me to complete Form 1099-NEC, which I had no idea what that was. I requested a call-back from a representative to walk me through it. Monica called me, and was extremely helpful.
Date published: 2021-02-28
Rated 5 out of 5 by from Simple! And Legitimately "FREE"! I had heard many great things from my family, friends, co-workers, & ect..., But was quite truly shocked as far as how effortless and seemlessly smooth the platform on Turbo Tax's website really was for me to use?! In this instance, being surprised was really great. Thank you "Turbo Tax"!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax was very easy to use Did not communicate with any TurboTax employee while doing my taxes.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is good I found the TurboTax Premier software to be less user friendly in the past. For one when I stopped working on my taxes I just couldn't open TT and be where I left off I had to go to the menu and select my file of which there was only one. I understand security requirements but it was impossible foe me to open last years return to import data tooth's year's return due to the security "keychain" passwords that were impose to figure out how to manipulate. Finally in the past the program checked for updates each time I opened the program up this year I was forced o check via the menu. I would also like see the Business Tax Software developed that is comparable with Apple products such as a MAC computer.
Date published: 2021-02-28
Rated 5 out of 5 by from Always count on Turbo Tax Been using Turbo Tax for years and never had a problem. I count on it every year and plan to continue to do so.
Date published: 2021-02-28
Rated 4 out of 5 by from Quickly done with minimum hassle Covered everything in case the standard deduction was not the best. Just a couple of hiccups, but not serious.
Date published: 2021-02-28
Rated 5 out of 5 by from Great Easier than trying to figure it out by my self. Thanks
Date published: 2021-02-28
Rated 5 out of 5 by from Very easy to use. Using for 8 years now. Always easy and no problems.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6874