TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Why Must I Remember? I've used TurboTax Online for many, many, many years. I use this software to file my taxes because they seem to stay up-to-date on the many changes in tax laws. I am giving them a three-star rating because every year, I have to reference some detail from a past tax return that I did ON TURBOTAX! Why? Then when I go to look for the detail, I have to answer a question as to why I want to look at MY tax return on their site. I would feel better about answering this if one of the options was "To answer a question for this year on TurboTax." Additionally, once I return to the current year, I have to go through the same steps again! Finally, I discovered this year that if I click continue after completing a textbox without removing my focus from that textbox, and the next question is referencing the data from the previous textbox, it is not carried over! How did I discover this? I clicked back to look at the previous value, which was saved, and when I clicked continue again the correct value was in the next textbox!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbotax is super easy It was so easy being a first-time filer. The software interface is user-friendly.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is great Its been very easy to work with very helpfully online and on phone
Date published: 2022-02-26
Rated 4 out of 5 by from Successful return One problem I couldn't resolve, but with assistance, I managed to complete. You could add some quick go to buttons to go back to where a posted fix error can be fixed. All I got was a screen print of the form.
Date published: 2022-02-26
Rated 5 out of 5 by from Great assistance Good experience. There to assist me with my tax filing. Thank you for all. Used TurboTax again
Date published: 2022-02-26
Rated 5 out of 5 by from 5stars Turbotax is very Easy and reliable .!!!!!!!!!!!!!!
Date published: 2022-02-26
Rated 2 out of 5 by from Convenient, but customer service is awful Easily able to review and submit taxes, quick too. I really wish there was a better way to ask for technical assistance (I am not talking about tax support) when there are issues using the site or mobile app. I was able to figure out the issue, but when reaching out I was met with nothing but barriers, people saying they couldn't help me. It's really bad customer service. I can't speak for their Tax Advisors, I'm sure they are great. Might want to offer better resources for technical support.
Date published: 2022-02-26
Rated 5 out of 5 by from Great! Super easy and loved that it explains things along the way!
Date published: 2022-02-26
Rated 5 out of 5 by from Very simple to use. takes the hassle out of doing taxes. With all of the help search functions I know I'm on track to find all my tax breaks.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is amazin TurboTax was easy and very helpful answering my questions
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6871
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Why Must I Remember? I've used TurboTax Online for many, many, many years. I use this software to file my taxes because they seem to stay up-to-date on the many changes in tax laws. I am giving them a three-star rating because every year, I have to reference some detail from a past tax return that I did ON TURBOTAX! Why? Then when I go to look for the detail, I have to answer a question as to why I want to look at MY tax return on their site. I would feel better about answering this if one of the options was "To answer a question for this year on TurboTax." Additionally, once I return to the current year, I have to go through the same steps again! Finally, I discovered this year that if I click continue after completing a textbox without removing my focus from that textbox, and the next question is referencing the data from the previous textbox, it is not carried over! How did I discover this? I clicked back to look at the previous value, which was saved, and when I clicked continue again the correct value was in the next textbox!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbotax is super easy It was so easy being a first-time filer. The software interface is user-friendly.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is great Its been very easy to work with very helpfully online and on phone
Date published: 2022-02-26
Rated 4 out of 5 by from Successful return One problem I couldn't resolve, but with assistance, I managed to complete. You could add some quick go to buttons to go back to where a posted fix error can be fixed. All I got was a screen print of the form.
Date published: 2022-02-26
Rated 5 out of 5 by from Great assistance Good experience. There to assist me with my tax filing. Thank you for all. Used TurboTax again
Date published: 2022-02-26
Rated 5 out of 5 by from 5stars Turbotax is very Easy and reliable .!!!!!!!!!!!!!!
Date published: 2022-02-26
Rated 2 out of 5 by from Convenient, but customer service is awful Easily able to review and submit taxes, quick too. I really wish there was a better way to ask for technical assistance (I am not talking about tax support) when there are issues using the site or mobile app. I was able to figure out the issue, but when reaching out I was met with nothing but barriers, people saying they couldn't help me. It's really bad customer service. I can't speak for their Tax Advisors, I'm sure they are great. Might want to offer better resources for technical support.
Date published: 2022-02-26
Rated 5 out of 5 by from Great! Super easy and loved that it explains things along the way!
Date published: 2022-02-26
Rated 5 out of 5 by from Very simple to use. takes the hassle out of doing taxes. With all of the help search functions I know I'm on track to find all my tax breaks.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is amazin TurboTax was easy and very helpful answering my questions
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6871