TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is awesome Easy access from any device, fast and efficient, previous customer loyalty
Date published: 2021-03-13
Rated 1 out of 5 by from Disappointed Disappointing this year. So I paid for the software, then had to pay additional for 2 states and pay just to e-file an additional fee. I will be looking at other software companies. I stuck to this software and taught my kids on it, but the fees are almost as much to go to a tax preparer.
Date published: 2021-03-13
Rated 5 out of 5 by from My TurboTax customer rep LAURA, was Awesome!! I had a software problem with Turbo Tax and Laura completely came in and saved my day. I had previously spent hours on the phone without any resolution. In fact today was my last ditch effort to see if TurboTax could resolve my issue before I tried elsewhere. She was incredibly patient and understanding and was able to show me how to input my 1099 summary in instead of importing the data directly from TD Ameritrade. The 1099 importation caused the Turbotax to freeze, rendering my inability to file even though I had already paid. Laura was able to solve my problem it made my whole weekend. I told Laura, you not only solved my problem for this year but this problem for every other year too. I had already planned to spend the whole weekend trying to resolve how I was going to get this problem resolved. Thanks again, Laura!
Date published: 2021-03-13
Rated 5 out of 5 by from Great Experience Easy to work and not difficult, highly recommend very helpful
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax Rocks TurboTax is easy to use and makes filing taxes super easy.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo tax is easy and efficient The expert was knowledgeable and quick. Very thorough and easy to understand
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is the best! I really enjoyed how Turbo Tax is totally user friendly
Date published: 2021-03-13
Rated 5 out of 5 by from Shouldn't have left Had someone else do my taxes last year after 20+ years of using turbo tax. I got the lowest return in years and it cost me a bundle. Back to TurboTax this year. Back to the refund I expect, the ease I expect and the cost I expect.
Date published: 2021-03-13
Rated 4 out of 5 by from Add Informed Support No one was available to intelligently answer questions about filling the forms or working with the wizard in TurboTax 2020. This caused me hours of delays. For instance, how to enter PPP monies received and file correctly. This is new for 2020 and a common situation for many people. To fix this supply your workforce with common items that will be use of to many and make sure that they can guide someone through the wizard. Not everything is explained in the wizard.
Date published: 2021-03-13
Rated 2 out of 5 by from Crooks Convenient yes, but every time you turn around you are trying to take money from people. There never used to be a charge to pay for turbotax with your federal refund,.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6861
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome Easy access from any device, fast and efficient, previous customer loyalty
Date published: 2021-03-13
Rated 1 out of 5 by from Disappointed Disappointing this year. So I paid for the software, then had to pay additional for 2 states and pay just to e-file an additional fee. I will be looking at other software companies. I stuck to this software and taught my kids on it, but the fees are almost as much to go to a tax preparer.
Date published: 2021-03-13
Rated 5 out of 5 by from My TurboTax customer rep LAURA, was Awesome!! I had a software problem with Turbo Tax and Laura completely came in and saved my day. I had previously spent hours on the phone without any resolution. In fact today was my last ditch effort to see if TurboTax could resolve my issue before I tried elsewhere. She was incredibly patient and understanding and was able to show me how to input my 1099 summary in instead of importing the data directly from TD Ameritrade. The 1099 importation caused the Turbotax to freeze, rendering my inability to file even though I had already paid. Laura was able to solve my problem it made my whole weekend. I told Laura, you not only solved my problem for this year but this problem for every other year too. I had already planned to spend the whole weekend trying to resolve how I was going to get this problem resolved. Thanks again, Laura!
Date published: 2021-03-13
Rated 5 out of 5 by from Great Experience Easy to work and not difficult, highly recommend very helpful
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax Rocks TurboTax is easy to use and makes filing taxes super easy.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo tax is easy and efficient The expert was knowledgeable and quick. Very thorough and easy to understand
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is the best! I really enjoyed how Turbo Tax is totally user friendly
Date published: 2021-03-13
Rated 5 out of 5 by from Shouldn't have left Had someone else do my taxes last year after 20+ years of using turbo tax. I got the lowest return in years and it cost me a bundle. Back to TurboTax this year. Back to the refund I expect, the ease I expect and the cost I expect.
Date published: 2021-03-13
Rated 4 out of 5 by from Add Informed Support No one was available to intelligently answer questions about filling the forms or working with the wizard in TurboTax 2020. This caused me hours of delays. For instance, how to enter PPP monies received and file correctly. This is new for 2020 and a common situation for many people. To fix this supply your workforce with common items that will be use of to many and make sure that they can guide someone through the wizard. Not everything is explained in the wizard.
Date published: 2021-03-13
Rated 2 out of 5 by from Crooks Convenient yes, but every time you turn around you are trying to take money from people. There never used to be a charge to pay for turbotax with your federal refund,.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6861