TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Great experience with Frances and Full Experience We had the pleasure with Frances and she was up for the challenge and really helped us through a complicated return. Really really appreciate her work!
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent Always quick and easy - rest assured it's done right.
Date published: 2023-03-14
Rated 5 out of 5 by from Over all easy and good process. Taxes are hard... so I gave it to the Full service team at TurboTax. It was done for me with only an hour long call with the service team! Over all it was a easy process and I would recommend.
Date published: 2023-03-14
Rated 5 out of 5 by from Outstanding service! Wonderful experience with Simone. Made something incredibly stressful very smooth. So appreciative of her patience and service.
Date published: 2023-03-14
Rated 5 out of 5 by from very good good, it was very good. but I do not have anything to say.
Date published: 2023-03-14
Rated 2 out of 5 by from The Experience could have been much better. There are bunch of things that happened to me that irked me quite a bit and could have been handled in a much better. I will list them. Overall it was indeed very easy to go thru most of the questions. Here are the problems as I found them. 1. I signed up for TT thru my Fidelity Bank Account. I was excited to pay only $5. By all indications it seemed that both the Federal and State filing was going to be free. It was only until the E-File step that I found out that MA state filing would be $25. I did not mind paying the $25. However, it would have felt much better if I had known at the beginning. I suggest that for next year TT please disclose max or estimated state e-filing charges up front. Have a page explaining it!! 2. For this year we were eligible to file for MA Circuit Breaker Credit. The TT questionnaire for the MA-CB credit is very misleading. The State document indicates the Real Estate Taxes, Special assessments and Water/Sewer Bill amount additions very differently compared to how TT does it. 3. The whole E-filing process caused us a lot of un-necessary anxiety. TT strung me along all the way to the end i.e. after I had paid etc. only to tell me the e-filing failed. This message is quite Jarring to say the least. The problem was my copy of the TT desktop was not entirely Up-To-Date. Why is this???? There were dozens of opportunities where the SW could have forced me to update. Why was this done right at the very end, especially after the payment was taken? I am not technologically challenged, so I was able to figure out how to update. But had my wife done it, she would have been in tears that the e-filing failed... Not good at all.
Date published: 2023-03-14
Rated 5 out of 5 by from Very Easy My first time using Turbo Tax. I am a senior citizen and it was very easy. I will definitely be using Turbo Tax in the future
Date published: 2023-03-14
Rated 5 out of 5 by from Amazing! Helpful and resourceful! Thank you! Very helpful and resourceful, everything was self explanatory!
Date published: 2023-03-14
Rated 5 out of 5 by from GREAT SOFTWARE!! Used Turbo Tax for years!!! Love how they improve software each year.
Date published: 2023-03-14
Rated 5 out of 5 by from easy to use step by step instructions, videos with explanations, user friendly
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6857
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great experience with Frances and Full Experience We had the pleasure with Frances and she was up for the challenge and really helped us through a complicated return. Really really appreciate her work!
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent Always quick and easy - rest assured it's done right.
Date published: 2023-03-14
Rated 5 out of 5 by from Over all easy and good process. Taxes are hard... so I gave it to the Full service team at TurboTax. It was done for me with only an hour long call with the service team! Over all it was a easy process and I would recommend.
Date published: 2023-03-14
Rated 5 out of 5 by from Outstanding service! Wonderful experience with Simone. Made something incredibly stressful very smooth. So appreciative of her patience and service.
Date published: 2023-03-14
Rated 5 out of 5 by from very good good, it was very good. but I do not have anything to say.
Date published: 2023-03-14
Rated 2 out of 5 by from The Experience could have been much better. There are bunch of things that happened to me that irked me quite a bit and could have been handled in a much better. I will list them. Overall it was indeed very easy to go thru most of the questions. Here are the problems as I found them. 1. I signed up for TT thru my Fidelity Bank Account. I was excited to pay only $5. By all indications it seemed that both the Federal and State filing was going to be free. It was only until the E-File step that I found out that MA state filing would be $25. I did not mind paying the $25. However, it would have felt much better if I had known at the beginning. I suggest that for next year TT please disclose max or estimated state e-filing charges up front. Have a page explaining it!! 2. For this year we were eligible to file for MA Circuit Breaker Credit. The TT questionnaire for the MA-CB credit is very misleading. The State document indicates the Real Estate Taxes, Special assessments and Water/Sewer Bill amount additions very differently compared to how TT does it. 3. The whole E-filing process caused us a lot of un-necessary anxiety. TT strung me along all the way to the end i.e. after I had paid etc. only to tell me the e-filing failed. This message is quite Jarring to say the least. The problem was my copy of the TT desktop was not entirely Up-To-Date. Why is this???? There were dozens of opportunities where the SW could have forced me to update. Why was this done right at the very end, especially after the payment was taken? I am not technologically challenged, so I was able to figure out how to update. But had my wife done it, she would have been in tears that the e-filing failed... Not good at all.
Date published: 2023-03-14
Rated 5 out of 5 by from Very Easy My first time using Turbo Tax. I am a senior citizen and it was very easy. I will definitely be using Turbo Tax in the future
Date published: 2023-03-14
Rated 5 out of 5 by from Amazing! Helpful and resourceful! Thank you! Very helpful and resourceful, everything was self explanatory!
Date published: 2023-03-14
Rated 5 out of 5 by from GREAT SOFTWARE!! Used Turbo Tax for years!!! Love how they improve software each year.
Date published: 2023-03-14
Rated 5 out of 5 by from easy to use step by step instructions, videos with explanations, user friendly
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6857