TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Better than Photoshop I will never cease to be amazed at how much time I've save, ,especially by downloading information from financial institutions.
Date published: 2023-03-14
Rated 3 out of 5 by from Very Confusing If You Miss a Step and Need to Redo I missed importing my data from my last year's TurboTax return and could not get back to fix, so had to start over with a new return, but then I lost the StateTax Addon that I had already paid for and had to buy it a second time. Even tech support couldn't figure out how to fix this! Now I have to go back and deal with Intuit to try to get a refund for the duplicate state addon. Also very confusing when federal is an e-file, but state has to be mailed. Doesn't give an option to print state so had to back up through steps to print out the state forms I need to mail It ended up printing so much duplications. Other complaints - doesn't import from QuickBooks Online and the TurboTax Business doesn't come in a Mac version like the others.
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax makes my life so much easier I've been using TurboTax about 10 years now and it has always been easy and accurate
Date published: 2023-03-14
Rated 4 out of 5 by from turbo tax is dope very easy to use and you get help easily with whatever you need help with
Date published: 2023-03-14
Rated 5 out of 5 by from Software worked great Good experience and plenty of helpful hints on topics related to my tax situation.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is great. I received repeated message that zip code was incorrect for payer on 1099 and since I had form in hand and the number was correct I was frustrated. I called the issuer and as I was giving her address on form I realized the code was correct but I had not paid attention to state. I saw Jacksonville and “assumed” it was FL when it was Jacksonville IL. This shows me how thorough Turbo Tax is! The problem was I was unable to get back to the screen I needed so I called Customer service and talked with Imami (I did not get correct spelling of his name). He was everything you want someone in customer service to be. Helpful, kind, personable and knowledgeable. How fortunate for Turbo Tax to have someone such as him representing you.
Date published: 2023-03-14
Rated 1 out of 5 by from Unexplained and Extra Fees NOT Consented To There were additional fees that I was unable to dispute on my return, and wasn't added to the bill until the very end, making it essentially impossible to diagnose. I will be using H&R block in the future.
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax made amending my return so easy! I discovered that I forgot to add one of my w-2's to my tax return. I was very nervous as to what to do, but Turbo Tax provided answers to my questions and made an amendment so easy. Turbo Tax walked me through the whole process and it was simple.
Date published: 2023-03-14
Rated 5 out of 5 by from great product i use it every year. great experience she was patient and helpful i had to back and figure it out but its done.
Date published: 2023-03-14
Rated 4 out of 5 by from my iphone stopped connecting to my e mail account Good except when it comes to getting question answered the answers are always intuitive.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6850
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Better than Photoshop I will never cease to be amazed at how much time I've save, ,especially by downloading information from financial institutions.
Date published: 2023-03-14
Rated 3 out of 5 by from Very Confusing If You Miss a Step and Need to Redo I missed importing my data from my last year's TurboTax return and could not get back to fix, so had to start over with a new return, but then I lost the StateTax Addon that I had already paid for and had to buy it a second time. Even tech support couldn't figure out how to fix this! Now I have to go back and deal with Intuit to try to get a refund for the duplicate state addon. Also very confusing when federal is an e-file, but state has to be mailed. Doesn't give an option to print state so had to back up through steps to print out the state forms I need to mail It ended up printing so much duplications. Other complaints - doesn't import from QuickBooks Online and the TurboTax Business doesn't come in a Mac version like the others.
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax makes my life so much easier I've been using TurboTax about 10 years now and it has always been easy and accurate
Date published: 2023-03-14
Rated 4 out of 5 by from turbo tax is dope very easy to use and you get help easily with whatever you need help with
Date published: 2023-03-14
Rated 5 out of 5 by from Software worked great Good experience and plenty of helpful hints on topics related to my tax situation.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is great. I received repeated message that zip code was incorrect for payer on 1099 and since I had form in hand and the number was correct I was frustrated. I called the issuer and as I was giving her address on form I realized the code was correct but I had not paid attention to state. I saw Jacksonville and “assumed” it was FL when it was Jacksonville IL. This shows me how thorough Turbo Tax is! The problem was I was unable to get back to the screen I needed so I called Customer service and talked with Imami (I did not get correct spelling of his name). He was everything you want someone in customer service to be. Helpful, kind, personable and knowledgeable. How fortunate for Turbo Tax to have someone such as him representing you.
Date published: 2023-03-14
Rated 1 out of 5 by from Unexplained and Extra Fees NOT Consented To There were additional fees that I was unable to dispute on my return, and wasn't added to the bill until the very end, making it essentially impossible to diagnose. I will be using H&R block in the future.
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax made amending my return so easy! I discovered that I forgot to add one of my w-2's to my tax return. I was very nervous as to what to do, but Turbo Tax provided answers to my questions and made an amendment so easy. Turbo Tax walked me through the whole process and it was simple.
Date published: 2023-03-14
Rated 5 out of 5 by from great product i use it every year. great experience she was patient and helpful i had to back and figure it out but its done.
Date published: 2023-03-14
Rated 4 out of 5 by from my iphone stopped connecting to my e mail account Good except when it comes to getting question answered the answers are always intuitive.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6850