TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from FAIRLY EASY TO USE WE LIKE THE HELP AND EASE OF ENTERING OUR INFORMATION
Date published: 2022-02-26
Rated 5 out of 5 by from Taking the Stress out of Filing I have used Turbo Tax for many years, and they have always made things easy to understand without stressing. I have my now young adult children using turbo tax as well! It helped my college daughter file her taxes more easily, with all the detailed explanations for credit/deductions.
Date published: 2022-02-26
Rated 2 out of 5 by from My_Review I asked to speak with a TT representative who was to call in 12 minutes. The call never happened. I was charged for a TT upgrade because TT said that Schedule E was needed. It wasn't needed. A discount was offered if completed by February 28. I don't know if it was applied. The process became so exasperating that I gave up and hit the E-File button.
Date published: 2022-02-26
Rated 2 out of 5 by from Do waste your money on the deluxe! Time waiting for help is too long. Sad...No discount for military or 1st responders.
Date published: 2022-02-26
Rated 5 out of 5 by from Using Turbo Tax for many years Basically easy to use and navigate through. Please make appropriate changes so that we get a return and do not have to pay.
Date published: 2022-02-26
Rated 2 out of 5 by from MIsleading Frustrated that they waited until the end (1 hour later) to tell me I wasn't eligible for the free tax return. Weird to pay 150+ to do it yourself..
Date published: 2022-02-26
Rated 5 out of 5 by from Tennessee resident I like Turbo Tax and have used it for at least 20 years. Every year I ask you why you try to sell me Turbo Tax for my state taxes. There is no state income tax in Tennessee and I'm sure you are aware. This minor improvement would enhance my appreciation of the total program.
Date published: 2022-02-26
Rated 5 out of 5 by from I trust TurboTax I just appreciate the questions and the double-checking.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy and fast I was having issues and my refund got rejected but one call to them and made a big difference.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy and helpful easy to use and great offers for help. its self explains and give you the max refund.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6845
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from FAIRLY EASY TO USE WE LIKE THE HELP AND EASE OF ENTERING OUR INFORMATION
Date published: 2022-02-26
Rated 5 out of 5 by from Taking the Stress out of Filing I have used Turbo Tax for many years, and they have always made things easy to understand without stressing. I have my now young adult children using turbo tax as well! It helped my college daughter file her taxes more easily, with all the detailed explanations for credit/deductions.
Date published: 2022-02-26
Rated 2 out of 5 by from My_Review I asked to speak with a TT representative who was to call in 12 minutes. The call never happened. I was charged for a TT upgrade because TT said that Schedule E was needed. It wasn't needed. A discount was offered if completed by February 28. I don't know if it was applied. The process became so exasperating that I gave up and hit the E-File button.
Date published: 2022-02-26
Rated 2 out of 5 by from Do waste your money on the deluxe! Time waiting for help is too long. Sad...No discount for military or 1st responders.
Date published: 2022-02-26
Rated 5 out of 5 by from Using Turbo Tax for many years Basically easy to use and navigate through. Please make appropriate changes so that we get a return and do not have to pay.
Date published: 2022-02-26
Rated 2 out of 5 by from MIsleading Frustrated that they waited until the end (1 hour later) to tell me I wasn't eligible for the free tax return. Weird to pay 150+ to do it yourself..
Date published: 2022-02-26
Rated 5 out of 5 by from Tennessee resident I like Turbo Tax and have used it for at least 20 years. Every year I ask you why you try to sell me Turbo Tax for my state taxes. There is no state income tax in Tennessee and I'm sure you are aware. This minor improvement would enhance my appreciation of the total program.
Date published: 2022-02-26
Rated 5 out of 5 by from I trust TurboTax I just appreciate the questions and the double-checking.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy and fast I was having issues and my refund got rejected but one call to them and made a big difference.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy and helpful easy to use and great offers for help. its self explains and give you the max refund.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6845