TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from TurboTax I've been using TurboTax for many years but I did not like having to sit on the phone for an hour and a half for a few simple questions. I quick phone call would have resolved it all instead of sitting and hearing the accountant breathe.
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is super easy to use!! I have been using TurboTax for a few years now to file my taxes and have always loved how easy they make it for you! My husband also made the switch from going to Jackson Hewitt to have them done to filing with TurboTax and was amazed with how easy and how much money he saved!!!
Date published: 2023-03-11
Rated 2 out of 5 by from Frustrating Process My tax experts were awesome. TurboTax experience overall was frustrating. I was matched with my first expert, she completed my return, and while I was waiting to checkout and file, I got an email from TurboTax that my "Full Service" was cancelled. I did not cancel, and I did not wait longer than a few days to checkout and file. So I had to re-do the whole process, was matched with a different expert, and ended up wasting a lot of time. Both experts were great, but TurboTax in general was frustrating.
Date published: 2023-03-11
Rated 2 out of 5 by from Turbo tax is ok Was going good and got stuck when taxes got rejected. Hard to get ahold of a live person
Date published: 2023-03-11
Rated 5 out of 5 by from Very positive experience I had a very positive experience, the help I received was friendly, efficient, and informative
Date published: 2023-03-11
Rated 5 out of 5 by from Easy to Use Cassandra helped me on live chat. Fixed my issue in less than 3 minutes. She Rocks!
Date published: 2023-03-11
Rated 5 out of 5 by from TURBO TAX IS AMAZING This was my first year doing taxes on my own and I was terrified but Turbo Tax walked me through everything and I didn't even need an Expert to correct any mistakes so this was an amazing experience and a confidence builder
Date published: 2023-03-11
Rated 5 out of 5 by from GOOD GOOD, WORKED WELL FOR WHAT I HAD TO DO.MMMMMMMMMMMMM
Date published: 2023-03-11
Rated 5 out of 5 by from Always Great I have been using TurboTax for over 15 years and it has made my tax preparation experience stress free and enjoyable.
Date published: 2023-03-11
Rated 2 out of 5 by from It was way too difficult, I had to keep entering info over and over, I also bought Turbo tax from Costco and it wouldn't let me use the license code and had to pay twice.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6833
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax I've been using TurboTax for many years but I did not like having to sit on the phone for an hour and a half for a few simple questions. I quick phone call would have resolved it all instead of sitting and hearing the accountant breathe.
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is super easy to use!! I have been using TurboTax for a few years now to file my taxes and have always loved how easy they make it for you! My husband also made the switch from going to Jackson Hewitt to have them done to filing with TurboTax and was amazed with how easy and how much money he saved!!!
Date published: 2023-03-11
Rated 2 out of 5 by from Frustrating Process My tax experts were awesome. TurboTax experience overall was frustrating. I was matched with my first expert, she completed my return, and while I was waiting to checkout and file, I got an email from TurboTax that my "Full Service" was cancelled. I did not cancel, and I did not wait longer than a few days to checkout and file. So I had to re-do the whole process, was matched with a different expert, and ended up wasting a lot of time. Both experts were great, but TurboTax in general was frustrating.
Date published: 2023-03-11
Rated 2 out of 5 by from Turbo tax is ok Was going good and got stuck when taxes got rejected. Hard to get ahold of a live person
Date published: 2023-03-11
Rated 5 out of 5 by from Very positive experience I had a very positive experience, the help I received was friendly, efficient, and informative
Date published: 2023-03-11
Rated 5 out of 5 by from Easy to Use Cassandra helped me on live chat. Fixed my issue in less than 3 minutes. She Rocks!
Date published: 2023-03-11
Rated 5 out of 5 by from TURBO TAX IS AMAZING This was my first year doing taxes on my own and I was terrified but Turbo Tax walked me through everything and I didn't even need an Expert to correct any mistakes so this was an amazing experience and a confidence builder
Date published: 2023-03-11
Rated 5 out of 5 by from GOOD GOOD, WORKED WELL FOR WHAT I HAD TO DO.MMMMMMMMMMMMM
Date published: 2023-03-11
Rated 5 out of 5 by from Always Great I have been using TurboTax for over 15 years and it has made my tax preparation experience stress free and enjoyable.
Date published: 2023-03-11
Rated 2 out of 5 by from It was way too difficult, I had to keep entering info over and over, I also bought Turbo tax from Costco and it wouldn't let me use the license code and had to pay twice.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6833