TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from quick, easy, and very user friendly! I usually use an accountant; however, USAA led me to turbotax. I opted to try and am glad I did. It was very quick and extremely easy. Turbotax walks you through all scenarios to see that you can maximize your tax benefits. It also offers the option to use a live person if needed. Highly recommend! -Divorced Teacher w/ two children
Date published: 2021-05-18
Rated 3 out of 5 by from Rate This software helped me fill and submit my taxes for this year.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Home & Business Turbo Tax offers a great product for individual or more complex tax situations
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Strong! I have been using Turbo Tax since you had to buy the disc and install it on your computer. They have been my go to tax program. Thank you for the great system.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is easy to use I really like the way it shows info like where certain income is from in the boxes on your W-2, where some other companies don't do that. I also like the way they format all the forms as they are much easier to get your info,. I REALLY liked the way I could upload my forms and Turbo Tax would retrieve it and all the info and set it all in place.!
Date published: 2021-05-18
Rated 5 out of 5 by from Has worked well for me ! I've used Turbo Tax for years and it's worked well for me.
Date published: 2021-05-18
Rated 5 out of 5 by from Thank you TurboTax! As a retiree I am still using TurboTax to complete my federal and state taxes. Keeps me up to date on what’s new each year and walks me through my returns by explaining anything I don’t understand.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is awesome!!! It was our first experience filing our taxes with Turbo Tax and it was very understandable and easy to file.
Date published: 2021-05-18
Rated 1 out of 5 by from Constant hidden costs, bug cost me $400 This was a pretty horrid experience. I've used Turbo Tax the past 5-6 years to file my taxes. This is the first year I had multiple different forms. They require you to pay to process each additional form and you only find out in the middle of the entire process with no other choice. Additionally, there was a bug in their system for the CA Form 3853, which is an exemption for a penalty on health coverage. I qualified for this due to hardship, however, this form asks for an ECN number. You are allowed to put NO ECN or PENDING, if you do not yet have a number - even TurboTax described this in their instructions. However, when you get to the final section TurboTax prompts you to fix your CA return or else you can't e-file. They keep asking for a number on this section and also say NO ECN or PENDING is okay if you don't have a number. The issue with their system is it does not accept NO ECN or PENDING. I spoke on the phone with them for over an hour and two people had no idea what the form was and could not resolve it. All they asked was that I clear my browser cache and reboot. I skeptically obliged and to no surprise it did nothing. I decided to come back a few days and try again and yet to no surprise I still could not get passed the form with NO ECN or PENDING. I ended up withdrawing my exemption which cost me $400 in penalty fees. So thank you very much TurboTax, what a guarantee. I will not be using TurboTax again.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent Product The TurboTax application provides a thorough, easy-to-follow process for preparing a reliable return with little or no technical knowledge of the tax code. And at very reasonable rates.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 683
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from quick, easy, and very user friendly! I usually use an accountant; however, USAA led me to turbotax. I opted to try and am glad I did. It was very quick and extremely easy. Turbotax walks you through all scenarios to see that you can maximize your tax benefits. It also offers the option to use a live person if needed. Highly recommend! -Divorced Teacher w/ two children
Date published: 2021-05-18
Rated 3 out of 5 by from Rate This software helped me fill and submit my taxes for this year.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Home & Business Turbo Tax offers a great product for individual or more complex tax situations
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Strong! I have been using Turbo Tax since you had to buy the disc and install it on your computer. They have been my go to tax program. Thank you for the great system.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is easy to use I really like the way it shows info like where certain income is from in the boxes on your W-2, where some other companies don't do that. I also like the way they format all the forms as they are much easier to get your info,. I REALLY liked the way I could upload my forms and Turbo Tax would retrieve it and all the info and set it all in place.!
Date published: 2021-05-18
Rated 5 out of 5 by from Has worked well for me ! I've used Turbo Tax for years and it's worked well for me.
Date published: 2021-05-18
Rated 5 out of 5 by from Thank you TurboTax! As a retiree I am still using TurboTax to complete my federal and state taxes. Keeps me up to date on what’s new each year and walks me through my returns by explaining anything I don’t understand.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is awesome!!! It was our first experience filing our taxes with Turbo Tax and it was very understandable and easy to file.
Date published: 2021-05-18
Rated 1 out of 5 by from Constant hidden costs, bug cost me $400 This was a pretty horrid experience. I've used Turbo Tax the past 5-6 years to file my taxes. This is the first year I had multiple different forms. They require you to pay to process each additional form and you only find out in the middle of the entire process with no other choice. Additionally, there was a bug in their system for the CA Form 3853, which is an exemption for a penalty on health coverage. I qualified for this due to hardship, however, this form asks for an ECN number. You are allowed to put NO ECN or PENDING, if you do not yet have a number - even TurboTax described this in their instructions. However, when you get to the final section TurboTax prompts you to fix your CA return or else you can't e-file. They keep asking for a number on this section and also say NO ECN or PENDING is okay if you don't have a number. The issue with their system is it does not accept NO ECN or PENDING. I spoke on the phone with them for over an hour and two people had no idea what the form was and could not resolve it. All they asked was that I clear my browser cache and reboot. I skeptically obliged and to no surprise it did nothing. I decided to come back a few days and try again and yet to no surprise I still could not get passed the form with NO ECN or PENDING. I ended up withdrawing my exemption which cost me $400 in penalty fees. So thank you very much TurboTax, what a guarantee. I will not be using TurboTax again.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent Product The TurboTax application provides a thorough, easy-to-follow process for preparing a reliable return with little or no technical knowledge of the tax code. And at very reasonable rates.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 683