TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Clear and helpful TurboTax was helpful in getting my taxes done last minute. Still had some questions/doubts and needed help. In about 30min (I guess due to my last minute hurry its a 30min else would've been quicker maybe) I got in touch with an expert (Jessica) to review my filing and clear any doubts I had. Very helpful!
Date published: 2021-05-18
Rated 4 out of 5 by from Smooth process Everything went very smoothly and I was able to complete my taxes in a day. A couple of critiques are that I think I paid for more upgrades than I needed, and the process of prompting people for upgrades is a little aggravating. It might be nicer to have more info upfront about cost, or to be able to go back and review it. There were also some items that I would have liked more information on, but for the most part, explanations were readily available at every step of the way that I felt like I might want one, which was a great feature.
Date published: 2021-05-18
Rated 5 out of 5 by from excellent support excellent and professional with my taxes. I would definitely do it again
Date published: 2021-05-18
Rated 3 out of 5 by from Turbo Tax Your online free version does not end up being free at all.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax did it all! I have no complaints. This service did everything for me. All I had to do is enter my information.
Date published: 2021-05-18
Rated 1 out of 5 by from No Good !!!!!!!!!!!! very time consuming, paid to efile some how my prior years return info didnt match with irs records and could never get my returns accepted via e-file, had to mail returns. Theres no easy way to verify all info transferred from prior years return or easy way to edit it if you have a problem like I did. Probably try a different software next year.
Date published: 2021-05-18
Rated 3 out of 5 by from Turbo tax was excellent Informative and effortless. Great that if needed you have a live person
Date published: 2021-05-18
Rated 5 out of 5 by from So easy to use Very user friendly and affordable. I will use it again.
Date published: 2021-05-18
Rated 5 out of 5 by from Pretty easy breezy Im glad that this was quick and easy to do. I would definitely recommend to any one who may not have a complicated tax filing. Will most likely do this again next year
Date published: 2021-05-18
Rated 4 out of 5 by from Good experience...but not great Well I had a schedule k-1 issue that even when I went through the chat and live call (which I paid for) the agent could not offer me any help. She spent as much time looking up acronyms and referencing the IRS web page and just reading aloud information that did absolutely no help at all. I ended up just dumping numbers into the system and know that I will have to call and pay to speak with another accountant tomorrow and get some actual help. Sorry. She was super nice but not an expert. I will try chatting again tomorrow and maybe someone can help me when I have to do my amendment!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 680
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Clear and helpful TurboTax was helpful in getting my taxes done last minute. Still had some questions/doubts and needed help. In about 30min (I guess due to my last minute hurry its a 30min else would've been quicker maybe) I got in touch with an expert (Jessica) to review my filing and clear any doubts I had. Very helpful!
Date published: 2021-05-18
Rated 4 out of 5 by from Smooth process Everything went very smoothly and I was able to complete my taxes in a day. A couple of critiques are that I think I paid for more upgrades than I needed, and the process of prompting people for upgrades is a little aggravating. It might be nicer to have more info upfront about cost, or to be able to go back and review it. There were also some items that I would have liked more information on, but for the most part, explanations were readily available at every step of the way that I felt like I might want one, which was a great feature.
Date published: 2021-05-18
Rated 5 out of 5 by from excellent support excellent and professional with my taxes. I would definitely do it again
Date published: 2021-05-18
Rated 3 out of 5 by from Turbo Tax Your online free version does not end up being free at all.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax did it all! I have no complaints. This service did everything for me. All I had to do is enter my information.
Date published: 2021-05-18
Rated 1 out of 5 by from No Good !!!!!!!!!!!! very time consuming, paid to efile some how my prior years return info didnt match with irs records and could never get my returns accepted via e-file, had to mail returns. Theres no easy way to verify all info transferred from prior years return or easy way to edit it if you have a problem like I did. Probably try a different software next year.
Date published: 2021-05-18
Rated 3 out of 5 by from Turbo tax was excellent Informative and effortless. Great that if needed you have a live person
Date published: 2021-05-18
Rated 5 out of 5 by from So easy to use Very user friendly and affordable. I will use it again.
Date published: 2021-05-18
Rated 5 out of 5 by from Pretty easy breezy Im glad that this was quick and easy to do. I would definitely recommend to any one who may not have a complicated tax filing. Will most likely do this again next year
Date published: 2021-05-18
Rated 4 out of 5 by from Good experience...but not great Well I had a schedule k-1 issue that even when I went through the chat and live call (which I paid for) the agent could not offer me any help. She spent as much time looking up acronyms and referencing the IRS web page and just reading aloud information that did absolutely no help at all. I ended up just dumping numbers into the system and know that I will have to call and pay to speak with another accountant tomorrow and get some actual help. Sorry. She was super nice but not an expert. I will try chatting again tomorrow and maybe someone can help me when I have to do my amendment!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 680