TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Much improved. Clearer explanations Only one issue. When I entered mileage for state tax break, mileage was xxx.xx My state refund was enormous!! I didn't realize that the mileage field didn't accept decimal points. Whew! Glad for the final review before filing.
Date published: 2022-02-26
Rated 5 out of 5 by from Works Fantastic! I appreciate how everything is easy to follow and has great descriptions on the side panel. I have had a few questions in the past and get quick answers when I call them. Fantastic to work with!
Date published: 2022-02-26
Rated 5 out of 5 by from Great Product So easy and my expert was great! She provided me with guidance and was very helpful.
Date published: 2022-02-26
Rated 5 out of 5 by from Nice easy to use would tell other people has easy it is to use.
Date published: 2022-02-26
Rated 4 out of 5 by from Turbo Tax was a great help Ursala help solve a problem and I appreciate it her taking the time to help and doing it quickly
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome It was fast and easy very user friendly. Would recommend
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax is Excellent! I have been very pleased with turbo tax. I like how easy it is to use. The step by step process your walked through. I plan to continue to use turbo tax in the future.
Date published: 2022-02-26
Rated 1 out of 5 by from so expensive! got no grubhub discount! I was trying to use my grubhub 50% discount, but it would not work and i am stuck paying out the yingyang for self employed tax filing!
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax Was AMAZING! It was easy and made a lot of work go by quick. Also the guy I talked to really helped me out
Date published: 2022-02-26
Rated 3 out of 5 by from I've received max refund In my opinion Turbo Tax gave me my max refund compared to H&R Block. I'm military and I go to the free stuff, which they both have. But when entered my info into both sites, Turbo Tax gave back more. Dunno how but they do! My only downside is the customer service. There are so many hoops to just speak with a live person. Each person I spoke with was very nice but everytime call dropped i have to go through the automated system wait 15-20mins to speak with someone and go the the whole issue over and over. After 4 times you get over it. There are a few things miss leading. The TurboTax Live and to have someone do it for you takes 1-2 weeks and that was from an Tax Specialist I spoke with. In the begining it seemed like a quick process cause in a few hours after you drop off your documents you get an appointment. When it came time for said appointment, I received a call but no one was on the phone. Then I received a message that I missed the call. Super annoyed I called customer service, they told me for some reason my case was not attached to a specailist. So i figured I'd do it myself. I started to do it myself decided to do the LIVE and because I had unemployment it told me I had to upgrade, Long story short if you have military w-2 and civilian w-2. DO your MILITARY W-2 first to get free Turbo Tax Deluxe.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6789
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Much improved. Clearer explanations Only one issue. When I entered mileage for state tax break, mileage was xxx.xx My state refund was enormous!! I didn't realize that the mileage field didn't accept decimal points. Whew! Glad for the final review before filing.
Date published: 2022-02-26
Rated 5 out of 5 by from Works Fantastic! I appreciate how everything is easy to follow and has great descriptions on the side panel. I have had a few questions in the past and get quick answers when I call them. Fantastic to work with!
Date published: 2022-02-26
Rated 5 out of 5 by from Great Product So easy and my expert was great! She provided me with guidance and was very helpful.
Date published: 2022-02-26
Rated 5 out of 5 by from Nice easy to use would tell other people has easy it is to use.
Date published: 2022-02-26
Rated 4 out of 5 by from Turbo Tax was a great help Ursala help solve a problem and I appreciate it her taking the time to help and doing it quickly
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome It was fast and easy very user friendly. Would recommend
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax is Excellent! I have been very pleased with turbo tax. I like how easy it is to use. The step by step process your walked through. I plan to continue to use turbo tax in the future.
Date published: 2022-02-26
Rated 1 out of 5 by from so expensive! got no grubhub discount! I was trying to use my grubhub 50% discount, but it would not work and i am stuck paying out the yingyang for self employed tax filing!
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax Was AMAZING! It was easy and made a lot of work go by quick. Also the guy I talked to really helped me out
Date published: 2022-02-26
Rated 3 out of 5 by from I've received max refund In my opinion Turbo Tax gave me my max refund compared to H&R Block. I'm military and I go to the free stuff, which they both have. But when entered my info into both sites, Turbo Tax gave back more. Dunno how but they do! My only downside is the customer service. There are so many hoops to just speak with a live person. Each person I spoke with was very nice but everytime call dropped i have to go through the automated system wait 15-20mins to speak with someone and go the the whole issue over and over. After 4 times you get over it. There are a few things miss leading. The TurboTax Live and to have someone do it for you takes 1-2 weeks and that was from an Tax Specialist I spoke with. In the begining it seemed like a quick process cause in a few hours after you drop off your documents you get an appointment. When it came time for said appointment, I received a call but no one was on the phone. Then I received a message that I missed the call. Super annoyed I called customer service, they told me for some reason my case was not attached to a specailist. So i figured I'd do it myself. I started to do it myself decided to do the LIVE and because I had unemployment it told me I had to upgrade, Long story short if you have military w-2 and civilian w-2. DO your MILITARY W-2 first to get free Turbo Tax Deluxe.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6789