TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from I was forced to accept to be charged it went from free to over 150.00... WOW thought this was supposed to be free
Date published: 2023-03-15
Rated 2 out of 5 by from Tax Accountants Aren't As Thorough & Knowledgeable I paid for the full service for three years now. Accountants are not familiar with filing status and what qualifies for HOH and for the EIC status... when the IRS clearly states to qualify, the child must live with you for more than half the year. Every year, they tell me I qualify (I went through a divorce), but they don't know why or can tell me where they are getting their information from. We have exactly 50/50 custody. IRS clearly states "live with for more than half the year" NOT "half the year or more". Three years later, after much frustration, I finally got an accountant to go back to their "team of experts" to confirm how and why I qualify. The response didn't exactly make me feel confident. 1. I have my divorce decree that states we have 50/50 (to help me qualify for HOH), and 2. my ex-spouse makes too much to qualify for the EIC, so he wouldn't apply for it anyways (which also requires that the child(ren) live with me for more than half the year. Whoa... then what would happen if he made less and we both wanted to receive the EIC? Surely the IRS would then come after one or both of us! Yikes! So very not confident with that response. Every year, the accountants have fibbed on the forms, stating that they live with me for 7 months (on one form) and 184 days (on a different form). This makes me really uneasy and worried that the IRS will question my tax return and hence, why I pay for the full service and guarantee. But it's really a hassle to work with the accountants. This latest accountant, would tell me to go ahead and sign the return. I insisted that I read through each line item before signing. Which I am glad I did. Every single time I checked the return, there would be an error that needed correction. When they corrected one error, it would change the info in other places BUT the most frustrating part is that they don't review the entire form and correct all the other information that gets messed up. Instead, they waste my time, by telling me that it's fixed and ready to sign. A process that should only take a week... took over a month to complete. I was beyond frustrated. They would tell me not to worry, everything is correct because it's all automatically calculated by the software. Yes, I'm fully aware of that. But the calculations are based on human data entry. Errors ranged from: misspelled name, adding an extra digit when entering the DOB for a qualifying child, confusing the children's names when telling me which would help me qualify for EIC, stating that the younger one would qualify me for more (but they used the older one's name), stating that the children lived with me for 365 days of the year, when we had several conversations about how they live with me 50/50. Only pay for the full service if you are in a situation where you are worried about the IRS checking your return as Turbo Tax has the guarantee that if I had to pay back, they would refund me whatever I had to pay back. That's the only reason to give it a fair rating. I paid a lot of money for an accountant and my expectation is that they will always review their work before telling their client that it's all good to go and ready for signing.
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax is convenient for repeat filing import features are great. I would like TurboTax to also be able to import automatically Equity awards transactions from the brokerage bank
Date published: 2023-03-15
Rated 4 out of 5 by from turbotax She was very social and very nice. Talked me through everything I needed to know.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo TAX is awesome! Love this process! Turbo Tax made everything easy!
Date published: 2023-03-15
Rated 5 out of 5 by from turbo tax, a-ok! Turbo Tax, after making me fill out a seemingly unending list of boxes containing all of my personal information, has giving me the relief of knowing that my yearly taxes are now handled and in good time as well. Thanks, Turbo Tax! You're the coolest!.
Date published: 2023-03-15
Rated 5 out of 5 by from Very easy to use It was very easy to use. The explanations and help for questions was great!
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax for Business continues to be outstanding I have been using Turbo Tax for my partnership since 2001. No issues again with it this year. Keep up the great work!
Date published: 2023-03-15
Rated 3 out of 5 by from TurboTax is pricy. The service is good but pricy. I cannot choose the service I needed.
Date published: 2023-03-15
Rated 3 out of 5 by from Paying too much I put in less information but I still get charge more and more each year. If this keeps up, I'm switching
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6774
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I was forced to accept to be charged it went from free to over 150.00... WOW thought this was supposed to be free
Date published: 2023-03-15
Rated 2 out of 5 by from Tax Accountants Aren't As Thorough & Knowledgeable I paid for the full service for three years now. Accountants are not familiar with filing status and what qualifies for HOH and for the EIC status... when the IRS clearly states to qualify, the child must live with you for more than half the year. Every year, they tell me I qualify (I went through a divorce), but they don't know why or can tell me where they are getting their information from. We have exactly 50/50 custody. IRS clearly states "live with for more than half the year" NOT "half the year or more". Three years later, after much frustration, I finally got an accountant to go back to their "team of experts" to confirm how and why I qualify. The response didn't exactly make me feel confident. 1. I have my divorce decree that states we have 50/50 (to help me qualify for HOH), and 2. my ex-spouse makes too much to qualify for the EIC, so he wouldn't apply for it anyways (which also requires that the child(ren) live with me for more than half the year. Whoa... then what would happen if he made less and we both wanted to receive the EIC? Surely the IRS would then come after one or both of us! Yikes! So very not confident with that response. Every year, the accountants have fibbed on the forms, stating that they live with me for 7 months (on one form) and 184 days (on a different form). This makes me really uneasy and worried that the IRS will question my tax return and hence, why I pay for the full service and guarantee. But it's really a hassle to work with the accountants. This latest accountant, would tell me to go ahead and sign the return. I insisted that I read through each line item before signing. Which I am glad I did. Every single time I checked the return, there would be an error that needed correction. When they corrected one error, it would change the info in other places BUT the most frustrating part is that they don't review the entire form and correct all the other information that gets messed up. Instead, they waste my time, by telling me that it's fixed and ready to sign. A process that should only take a week... took over a month to complete. I was beyond frustrated. They would tell me not to worry, everything is correct because it's all automatically calculated by the software. Yes, I'm fully aware of that. But the calculations are based on human data entry. Errors ranged from: misspelled name, adding an extra digit when entering the DOB for a qualifying child, confusing the children's names when telling me which would help me qualify for EIC, stating that the younger one would qualify me for more (but they used the older one's name), stating that the children lived with me for 365 days of the year, when we had several conversations about how they live with me 50/50. Only pay for the full service if you are in a situation where you are worried about the IRS checking your return as Turbo Tax has the guarantee that if I had to pay back, they would refund me whatever I had to pay back. That's the only reason to give it a fair rating. I paid a lot of money for an accountant and my expectation is that they will always review their work before telling their client that it's all good to go and ready for signing.
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax is convenient for repeat filing import features are great. I would like TurboTax to also be able to import automatically Equity awards transactions from the brokerage bank
Date published: 2023-03-15
Rated 4 out of 5 by from turbotax She was very social and very nice. Talked me through everything I needed to know.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo TAX is awesome! Love this process! Turbo Tax made everything easy!
Date published: 2023-03-15
Rated 5 out of 5 by from turbo tax, a-ok! Turbo Tax, after making me fill out a seemingly unending list of boxes containing all of my personal information, has giving me the relief of knowing that my yearly taxes are now handled and in good time as well. Thanks, Turbo Tax! You're the coolest!.
Date published: 2023-03-15
Rated 5 out of 5 by from Very easy to use It was very easy to use. The explanations and help for questions was great!
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax for Business continues to be outstanding I have been using Turbo Tax for my partnership since 2001. No issues again with it this year. Keep up the great work!
Date published: 2023-03-15
Rated 3 out of 5 by from TurboTax is pricy. The service is good but pricy. I cannot choose the service I needed.
Date published: 2023-03-15
Rated 3 out of 5 by from Paying too much I put in less information but I still get charge more and more each year. If this keeps up, I'm switching
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6774