TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Awesome The experts are always very helpful they always know just what to say and they're always very patient
Date published: 2022-02-26
Rated 5 out of 5 by from easy Very nice and easy to use, not too many strange errors. Good luck.
Date published: 2022-02-26
Rated 5 out of 5 by from First time ever filing & TurboTax made it easy! I was scared to do our taxes because I've never done them before. I definitely don't want to mess up the taxes when they are for the government! Even as easy as TurboTax makes it i was still afraid I was going to mess something up. That lead me to click that little button to get live help. First I typed to the automated system. If that can't give me the answer I need, it will ask if I want to chat or speak to a live expert. It tells you for example to chat with someone live it will be 11 minutes or to receive a call for a live expert it will be 5 minutes. I contacted the experts many times to make sure what I did was correct. You do have the chance to always edit your answers before filing (submitting) your taxes. At that time you can click the button "if you have any questions" and it connects you right to an expert. I ended up getting to speak with a man named Alexander and he was absolutely amazing. From my inexperience and needing a separate form and all my questions, he ended up staying on the video with me for and hour and a half. I was almost midnight. He didn't care and was very professional and helpful. We figured and found everything we needed. One other feature I really liked was the little upside down i for information explains tax information or explains why they asked the question. Their answer is always backed up with tax requirements, rules, or them explaining that they are looking for ways to get the very most for you on your refund. This is where I learned that I needed form 8453 as well as 8332. Upon clicking that upside down i they explained all the rules, requirements, and procedures I would need to file for a custodial & non-custodial parents to allow the other for obtain and relinquish filing approval. I am filed for my children’s father so I am filling this out as well. The information was extremely informative and important to know for us. During this pandemic a lot of things changed for us including how taxes were filed! I have been fortunate enough to have had someone do them for me, so this year was a big change and TurboTax was right there for me! They didn't give me a hard time for filing for him. You can't even call a phone billing company for someone without having to go through a bunch of stuff just for them to speak to me. I am the one sitting here with all the information and just needed help and most of the time the confidence boost of letting me know I am doing it right and a very good job. At the end I had no errors and upon my request Alexander went over every single line with me. He told me I did very good and that I did my homework and knew my stuff when it came to know what I needed, how to file them, and how it worked with the custodial and non-custodial parents forms 8453 & 8332. I told him that TurboTax taught me under the information button and upon reading that I checked the IRS website and it stated the same thing. If the non-custodial parent will be filing this year then my kids dad would need for me to sign the forms 8332 for each child. He would need to fill out the 8453 and the HAVE TO BE MAILED IN. Once you receive the email stating that the IRS accepted your taxes you mail the forms in. TurboTax made it even easier than that! They ask the questions about the children then you add each one and they prompt you to print out those forms you need and they are already filled out for you! After printing them out all I had to do was sign the 8332 forms for each kid. They already have all the information including my social security number on them. His form for him 8453 was already filled out. TurboTax gives you instructions on what to do. He is not to sign his for. Like I said they already filled his out completely! That paper has the address on the bottom. The address looks a little weird but just write it on your envelope exactly the way they have it line for line and it will be perfect. We did put 2 stamps just incase. We have 3 kids so there was 4 sheets of printed paper. The post office states regular letter envelopes 1oz and over needs additional postage. I used my kitchen scales and it said the envelope was .8oz but I don't know how accurate it is. Anyway, I really am satisfied. The only issue I had was I was given a discount code from the live expert I chatted with. I know he didn't mean to but it would not work. It costed more than I expected. I went to TurboTax because it was suppose to be free. It couldn't be free for us because we were filing a 1099. I understood that and was happy I got the discount but I was actually charged even more than the front screen showed their prices on. Alexander tried so hard even working with 2 other people to see if they could get me a discount code as well. It just didn't work out and it was late. I would have tried longer but the kids dad did not want to wait any longer and said just pay it out of the taxes. That cost another $39 for TurboTax to wait for their money until we get this refund. We ended up paying something like $164 I think. That counted filing the federal and the state at the same time. I don't understand why that costs more but it's done and over with. I was told that number that is at the top telling you what you will receive as your refund, to know be real confident in that number because it's not always correct. I know due to a stimulus question it will be off by $X amount but I believe the rest of it should be accurate. Upon answering stimulus questions and due to our lives changing from last year this year would result in a different circumstance for the stimulus money. It would be really nice to have some of that money owed to TurboTax deducted off the amount being paid. I hope to speak to them, possibly hear from them.
Date published: 2022-02-26
Rated 5 out of 5 by from Love Turbo Tax Have been using turbo tax for years! After using a cpa and turbo tax, I will continue to use turbo tax for years to come.
Date published: 2022-02-26
Rated 4 out of 5 by from It does as it says! Sometimes I do not think that when they give examples and explanations they are not in plain enough English.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy and Fast It was very easy to file myself, they help and explain everything really well
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax works well I like Turbo Tax; it is quick and easy to follow. I did try the "live" expert, and that did not work well for me--difficult to communicate and it seemed like an automated voice or something. I fugured out my question on my own.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax makes life easier It’s easy to file taxes every year without much stress.
Date published: 2022-02-26
Rated 3 out of 5 by from Turbotax is good Turbotax is helpful.It was good.It helps tax preparation.
Date published: 2022-02-26
Rated 4 out of 5 by from Turbo Tax is Great The experience is wonderful. Really helpful information, tips and explanation. The only reason for the 4 star rating is there was an offer for $20 off, yet I still payed the full price. That part was a jip.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6760
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome The experts are always very helpful they always know just what to say and they're always very patient
Date published: 2022-02-26
Rated 5 out of 5 by from easy Very nice and easy to use, not too many strange errors. Good luck.
Date published: 2022-02-26
Rated 5 out of 5 by from First time ever filing & TurboTax made it easy! I was scared to do our taxes because I've never done them before. I definitely don't want to mess up the taxes when they are for the government! Even as easy as TurboTax makes it i was still afraid I was going to mess something up. That lead me to click that little button to get live help. First I typed to the automated system. If that can't give me the answer I need, it will ask if I want to chat or speak to a live expert. It tells you for example to chat with someone live it will be 11 minutes or to receive a call for a live expert it will be 5 minutes. I contacted the experts many times to make sure what I did was correct. You do have the chance to always edit your answers before filing (submitting) your taxes. At that time you can click the button "if you have any questions" and it connects you right to an expert. I ended up getting to speak with a man named Alexander and he was absolutely amazing. From my inexperience and needing a separate form and all my questions, he ended up staying on the video with me for and hour and a half. I was almost midnight. He didn't care and was very professional and helpful. We figured and found everything we needed. One other feature I really liked was the little upside down i for information explains tax information or explains why they asked the question. Their answer is always backed up with tax requirements, rules, or them explaining that they are looking for ways to get the very most for you on your refund. This is where I learned that I needed form 8453 as well as 8332. Upon clicking that upside down i they explained all the rules, requirements, and procedures I would need to file for a custodial & non-custodial parents to allow the other for obtain and relinquish filing approval. I am filed for my children’s father so I am filling this out as well. The information was extremely informative and important to know for us. During this pandemic a lot of things changed for us including how taxes were filed! I have been fortunate enough to have had someone do them for me, so this year was a big change and TurboTax was right there for me! They didn't give me a hard time for filing for him. You can't even call a phone billing company for someone without having to go through a bunch of stuff just for them to speak to me. I am the one sitting here with all the information and just needed help and most of the time the confidence boost of letting me know I am doing it right and a very good job. At the end I had no errors and upon my request Alexander went over every single line with me. He told me I did very good and that I did my homework and knew my stuff when it came to know what I needed, how to file them, and how it worked with the custodial and non-custodial parents forms 8453 & 8332. I told him that TurboTax taught me under the information button and upon reading that I checked the IRS website and it stated the same thing. If the non-custodial parent will be filing this year then my kids dad would need for me to sign the forms 8332 for each child. He would need to fill out the 8453 and the HAVE TO BE MAILED IN. Once you receive the email stating that the IRS accepted your taxes you mail the forms in. TurboTax made it even easier than that! They ask the questions about the children then you add each one and they prompt you to print out those forms you need and they are already filled out for you! After printing them out all I had to do was sign the 8332 forms for each kid. They already have all the information including my social security number on them. His form for him 8453 was already filled out. TurboTax gives you instructions on what to do. He is not to sign his for. Like I said they already filled his out completely! That paper has the address on the bottom. The address looks a little weird but just write it on your envelope exactly the way they have it line for line and it will be perfect. We did put 2 stamps just incase. We have 3 kids so there was 4 sheets of printed paper. The post office states regular letter envelopes 1oz and over needs additional postage. I used my kitchen scales and it said the envelope was .8oz but I don't know how accurate it is. Anyway, I really am satisfied. The only issue I had was I was given a discount code from the live expert I chatted with. I know he didn't mean to but it would not work. It costed more than I expected. I went to TurboTax because it was suppose to be free. It couldn't be free for us because we were filing a 1099. I understood that and was happy I got the discount but I was actually charged even more than the front screen showed their prices on. Alexander tried so hard even working with 2 other people to see if they could get me a discount code as well. It just didn't work out and it was late. I would have tried longer but the kids dad did not want to wait any longer and said just pay it out of the taxes. That cost another $39 for TurboTax to wait for their money until we get this refund. We ended up paying something like $164 I think. That counted filing the federal and the state at the same time. I don't understand why that costs more but it's done and over with. I was told that number that is at the top telling you what you will receive as your refund, to know be real confident in that number because it's not always correct. I know due to a stimulus question it will be off by $X amount but I believe the rest of it should be accurate. Upon answering stimulus questions and due to our lives changing from last year this year would result in a different circumstance for the stimulus money. It would be really nice to have some of that money owed to TurboTax deducted off the amount being paid. I hope to speak to them, possibly hear from them.
Date published: 2022-02-26
Rated 5 out of 5 by from Love Turbo Tax Have been using turbo tax for years! After using a cpa and turbo tax, I will continue to use turbo tax for years to come.
Date published: 2022-02-26
Rated 4 out of 5 by from It does as it says! Sometimes I do not think that when they give examples and explanations they are not in plain enough English.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy and Fast It was very easy to file myself, they help and explain everything really well
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax works well I like Turbo Tax; it is quick and easy to follow. I did try the "live" expert, and that did not work well for me--difficult to communicate and it seemed like an automated voice or something. I fugured out my question on my own.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax makes life easier It’s easy to file taxes every year without much stress.
Date published: 2022-02-26
Rated 3 out of 5 by from Turbotax is good Turbotax is helpful.It was good.It helps tax preparation.
Date published: 2022-02-26
Rated 4 out of 5 by from Turbo Tax is Great The experience is wonderful. Really helpful information, tips and explanation. The only reason for the 4 star rating is there was an offer for $20 off, yet I still payed the full price. That part was a jip.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6760