TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
ChiTown south Girl from
Easy to use
Easy to use and learned that I over saved in my 401K. So that was good to know
Date published: 2023-02-18
Rated 5 out of 5 by
Rosie0420 from
Easy to use!
I love that I can file my taxes completely free. It took me less than 30 minutes.
Date published: 2023-02-18
Rated 4 out of 5 by
GoogsAce from
Turbo Tax is easy to use.
I love Turbo Tax. It is easy to use. The best part is that they have experts to help online up until 8:00 PM Pacific time and I can print our conversations. This makes it easy to go back and make sure I am updating per our conversations. Easy to use.
Date published: 2023-02-18
Rated 5 out of 5 by
GGranny06 from
Turbo Tax is AWESOME!!!!
Great program would recommend it to everyone doing taxes.
Date published: 2023-02-18
Rated 5 out of 5 by
Sam1274 from
TurboTax is awesome
TurboTax was very easy to use. They also explained things so that I could understand it.
Date published: 2023-02-18
Rated 5 out of 5 by
Dogman4u from
Tax consultant easy to reach - 3 times
Excellent service! I had 3 questions that arose during the course of doing my 2022 returns. I called three times, once for each. On each call I was able to get hold of a tax consultant and get answers specific to my tax return. On each occasion it took between 2 to 8 minutes to reach the tax consultant, which I consider to be more that reasonable.
Date published: 2023-02-18
Rated 5 out of 5 by
Vettech32 from
Carolyn is amazing!
Carolyn was amazing and helped me a lot! I will use her again!
Date published: 2023-02-18
Rated 5 out of 5 by
Pjwebb from
Turbo Tax saved me from filing wrong
They were very helpful and never got upset if I had to look for ertian paper
Date published: 2023-02-18
Rated 5 out of 5 by
JBH44 from
Free - Easy - Quick
I have used TurboTax for quite a few years. No problems
Date published: 2023-02-18
Rated 1 out of 5 by
Camicpg from
TurboTax platform had multiple glitches
I was connected with a Tax Expert named Russell, who refused to engage with my questions about filing in multiple states and instead just kicked me off full service. Once I went back through the full service sign up process, the agents helping could not figure out what had happened or see the history. I've also used full service in the past, and the change this year to make you sit on the phone while the tax expert prepares your forms was not communicated to me in advance. So, the commercials about being able to do whatever instead of your taxes are false. When I finally got a tax expert who was willing to answer my specific questions and complete the forms, he had to jump through multiple technical hoops to prevent the system from charging me multiple times for unknown reasons. Finally, the summary page showing me my taxes paid and tax liability before check-out also had an error on it, apparently not listing the tax liability for medicare and social security, so the math for my total refund didn't add up. I'm surprised at how terrible the customer service experience was. My final tax expert, Sean, was actually helpful, but everything about the platform and communication was otherwise abysmal.
All TurboTax® Offerings Reviews - Page 6748
Date published: 2023-02-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
ChiTown south Girl from
Easy to use
Easy to use and learned that I over saved in my 401K. So that was good to know
Date published: 2023-02-18
Rated 5 out of 5 by
Rosie0420 from
Easy to use!
I love that I can file my taxes completely free. It took me less than 30 minutes.
Date published: 2023-02-18
Rated 4 out of 5 by
GoogsAce from
Turbo Tax is easy to use.
I love Turbo Tax. It is easy to use. The best part is that they have experts to help online up until 8:00 PM Pacific time and I can print our conversations. This makes it easy to go back and make sure I am updating per our conversations. Easy to use.
Date published: 2023-02-18
Rated 5 out of 5 by
GGranny06 from
Turbo Tax is AWESOME!!!!
Great program would recommend it to everyone doing taxes.
Date published: 2023-02-18
Rated 5 out of 5 by
Sam1274 from
TurboTax is awesome
TurboTax was very easy to use. They also explained things so that I could understand it.
Date published: 2023-02-18
Rated 5 out of 5 by
Dogman4u from
Tax consultant easy to reach - 3 times
Excellent service! I had 3 questions that arose during the course of doing my 2022 returns. I called three times, once for each. On each call I was able to get hold of a tax consultant and get answers specific to my tax return. On each occasion it took between 2 to 8 minutes to reach the tax consultant, which I consider to be more that reasonable.
Date published: 2023-02-18
Rated 5 out of 5 by
Vettech32 from
Carolyn is amazing!
Carolyn was amazing and helped me a lot! I will use her again!
Date published: 2023-02-18
Rated 5 out of 5 by
Pjwebb from
Turbo Tax saved me from filing wrong
They were very helpful and never got upset if I had to look for ertian paper
Date published: 2023-02-18
Rated 5 out of 5 by
JBH44 from
Free - Easy - Quick
I have used TurboTax for quite a few years. No problems
Date published: 2023-02-18
Rated 1 out of 5 by
Camicpg from
TurboTax platform had multiple glitches
I was connected with a Tax Expert named Russell, who refused to engage with my questions about filing in multiple states and instead just kicked me off full service. Once I went back through the full service sign up process, the agents helping could not figure out what had happened or see the history. I've also used full service in the past, and the change this year to make you sit on the phone while the tax expert prepares your forms was not communicated to me in advance. So, the commercials about being able to do whatever instead of your taxes are false. When I finally got a tax expert who was willing to answer my specific questions and complete the forms, he had to jump through multiple technical hoops to prevent the system from charging me multiple times for unknown reasons. Finally, the summary page showing me my taxes paid and tax liability before check-out also had an error on it, apparently not listing the tax liability for medicare and social security, so the math for my total refund didn't add up. I'm surprised at how terrible the customer service experience was. My final tax expert, Sean, was actually helpful, but everything about the platform and communication was otherwise abysmal.
All TurboTax® Offerings Reviews - Page 6748
Date published: 2023-02-18