TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy to use Easy to use and learned that I over saved in my 401K. So that was good to know
Date published: 2023-02-18
Rated 5 out of 5 by from Easy to use! I love that I can file my taxes completely free. It took me less than 30 minutes.
Date published: 2023-02-18
Rated 4 out of 5 by from Turbo Tax is easy to use. I love Turbo Tax. It is easy to use. The best part is that they have experts to help online up until 8:00 PM Pacific time and I can print our conversations. This makes it easy to go back and make sure I am updating per our conversations. Easy to use.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is AWESOME!!!! Great program would recommend it to everyone doing taxes.
Date published: 2023-02-18
Rated 5 out of 5 by from TurboTax is awesome TurboTax was very easy to use. They also explained things so that I could understand it.
Date published: 2023-02-18
Rated 5 out of 5 by from Tax consultant easy to reach - 3 times Excellent service! I had 3 questions that arose during the course of doing my 2022 returns. I called three times, once for each. On each call I was able to get hold of a tax consultant and get answers specific to my tax return. On each occasion it took between 2 to 8 minutes to reach the tax consultant, which I consider to be more that reasonable.
Date published: 2023-02-18
Rated 5 out of 5 by from Carolyn is amazing! Carolyn was amazing and helped me a lot! I will use her again!
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax saved me from filing wrong They were very helpful and never got upset if I had to look for ertian paper
Date published: 2023-02-18
Rated 5 out of 5 by from Free - Easy - Quick I have used TurboTax for quite a few years. No problems
Date published: 2023-02-18
Rated 1 out of 5 by from TurboTax platform had multiple glitches I was connected with a Tax Expert named Russell, who refused to engage with my questions about filing in multiple states and instead just kicked me off full service. Once I went back through the full service sign up process, the agents helping could not figure out what had happened or see the history. I've also used full service in the past, and the change this year to make you sit on the phone while the tax expert prepares your forms was not communicated to me in advance. So, the commercials about being able to do whatever instead of your taxes are false. When I finally got a tax expert who was willing to answer my specific questions and complete the forms, he had to jump through multiple technical hoops to prevent the system from charging me multiple times for unknown reasons. Finally, the summary page showing me my taxes paid and tax liability before check-out also had an error on it, apparently not listing the tax liability for medicare and social security, so the math for my total refund didn't add up. I'm surprised at how terrible the customer service experience was. My final tax expert, Sean, was actually helpful, but everything about the platform and communication was otherwise abysmal.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 6748
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Easy to use and learned that I over saved in my 401K. So that was good to know
Date published: 2023-02-18
Rated 5 out of 5 by from Easy to use! I love that I can file my taxes completely free. It took me less than 30 minutes.
Date published: 2023-02-18
Rated 4 out of 5 by from Turbo Tax is easy to use. I love Turbo Tax. It is easy to use. The best part is that they have experts to help online up until 8:00 PM Pacific time and I can print our conversations. This makes it easy to go back and make sure I am updating per our conversations. Easy to use.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is AWESOME!!!! Great program would recommend it to everyone doing taxes.
Date published: 2023-02-18
Rated 5 out of 5 by from TurboTax is awesome TurboTax was very easy to use. They also explained things so that I could understand it.
Date published: 2023-02-18
Rated 5 out of 5 by from Tax consultant easy to reach - 3 times Excellent service! I had 3 questions that arose during the course of doing my 2022 returns. I called three times, once for each. On each call I was able to get hold of a tax consultant and get answers specific to my tax return. On each occasion it took between 2 to 8 minutes to reach the tax consultant, which I consider to be more that reasonable.
Date published: 2023-02-18
Rated 5 out of 5 by from Carolyn is amazing! Carolyn was amazing and helped me a lot! I will use her again!
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax saved me from filing wrong They were very helpful and never got upset if I had to look for ertian paper
Date published: 2023-02-18
Rated 5 out of 5 by from Free - Easy - Quick I have used TurboTax for quite a few years. No problems
Date published: 2023-02-18
Rated 1 out of 5 by from TurboTax platform had multiple glitches I was connected with a Tax Expert named Russell, who refused to engage with my questions about filing in multiple states and instead just kicked me off full service. Once I went back through the full service sign up process, the agents helping could not figure out what had happened or see the history. I've also used full service in the past, and the change this year to make you sit on the phone while the tax expert prepares your forms was not communicated to me in advance. So, the commercials about being able to do whatever instead of your taxes are false. When I finally got a tax expert who was willing to answer my specific questions and complete the forms, he had to jump through multiple technical hoops to prevent the system from charging me multiple times for unknown reasons. Finally, the summary page showing me my taxes paid and tax liability before check-out also had an error on it, apparently not listing the tax liability for medicare and social security, so the math for my total refund didn't add up. I'm surprised at how terrible the customer service experience was. My final tax expert, Sean, was actually helpful, but everything about the platform and communication was otherwise abysmal.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 6748