TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Misleading cost The cost should be at the beginning instead of misleading as free throughout filing. $179 is more than FREE.
Date published: 2023-03-12
Rated 2 out of 5 by from Why am I doing this again? Considering TurboTax lobbies the government to keep us using TurboTax, at least they make this outdated form of taxation full of happy animations. If you've used TurboTax before it's mostly the same. If the IRS has all of my information.... why am I telling them what my refund is? Shouldn't they already know?
Date published: 2023-03-12
Rated 2 out of 5 by from I had a problem with turbotax this year I had a problem entering 2 1098 forms when my mortgage was sold last year. I could enter the forms and turbotax identified a deduction that was the sum of the two interest amounts, but the Sched A only contained the interest from one of the forms. I had to pay for a Live Agent and we repeatedly entered the forms about 5 times before the Sched A suddenly reflected the total. If I had not caught this situation, Turbotax would have not maximized my return. I am very disappointed at the effort and cost it took to correct this error.
Date published: 2023-03-12
Rated 3 out of 5 by from Support weaker than in past No support for business. General support quality varies a lot
Date published: 2023-03-12
Rated 5 out of 5 by from Tax Returns Allowed the process to be fast and very efficient.
Date published: 2023-03-12
Rated 5 out of 5 by from Very easy Very easy and simple to use I will continue to use this every year.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax made easy Easy to enter - step by step - answering the questions.
Date published: 2023-03-12
Rated 5 out of 5 by from Great! Easy to use! Step by step instructions with great explanations!
Date published: 2023-03-12
Rated 2 out of 5 by from Huge fees!! I have been filling with turbotax for years now, and it seems that every year the fees just keep getting higher. Granted this year I did move, however, turbotaxes fees for filing with them costs me 1/3 of my federal refund. After making it all the way to the stage of finding out what their fees would cost me it was too late to go through another system as I am limited on time and it was frustrating enough to file using a system that couldn't even provide me with answers to ANY of my questions. Will not be filing with y'all next year.
Date published: 2023-03-12
Rated 5 out of 5 by from Excellent Tax Tool Turbo Tax continues to impress with the live complexity it can easily navigate when preparing taxes.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6739
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Misleading cost The cost should be at the beginning instead of misleading as free throughout filing. $179 is more than FREE.
Date published: 2023-03-12
Rated 2 out of 5 by from Why am I doing this again? Considering TurboTax lobbies the government to keep us using TurboTax, at least they make this outdated form of taxation full of happy animations. If you've used TurboTax before it's mostly the same. If the IRS has all of my information.... why am I telling them what my refund is? Shouldn't they already know?
Date published: 2023-03-12
Rated 2 out of 5 by from I had a problem with turbotax this year I had a problem entering 2 1098 forms when my mortgage was sold last year. I could enter the forms and turbotax identified a deduction that was the sum of the two interest amounts, but the Sched A only contained the interest from one of the forms. I had to pay for a Live Agent and we repeatedly entered the forms about 5 times before the Sched A suddenly reflected the total. If I had not caught this situation, Turbotax would have not maximized my return. I am very disappointed at the effort and cost it took to correct this error.
Date published: 2023-03-12
Rated 3 out of 5 by from Support weaker than in past No support for business. General support quality varies a lot
Date published: 2023-03-12
Rated 5 out of 5 by from Tax Returns Allowed the process to be fast and very efficient.
Date published: 2023-03-12
Rated 5 out of 5 by from Very easy Very easy and simple to use I will continue to use this every year.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax made easy Easy to enter - step by step - answering the questions.
Date published: 2023-03-12
Rated 5 out of 5 by from Great! Easy to use! Step by step instructions with great explanations!
Date published: 2023-03-12
Rated 2 out of 5 by from Huge fees!! I have been filling with turbotax for years now, and it seems that every year the fees just keep getting higher. Granted this year I did move, however, turbotaxes fees for filing with them costs me 1/3 of my federal refund. After making it all the way to the stage of finding out what their fees would cost me it was too late to go through another system as I am limited on time and it was frustrating enough to file using a system that couldn't even provide me with answers to ANY of my questions. Will not be filing with y'all next year.
Date published: 2023-03-12
Rated 5 out of 5 by from Excellent Tax Tool Turbo Tax continues to impress with the live complexity it can easily navigate when preparing taxes.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6739