TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great Returns! Thank you Turbo Tax. I live in DC and pay A LOT of taxes but helped me make better choices and I received a better return this time. I will definitely be back next year. It was well worth the cost. Easy and reliable information.
Date published: 2022-05-24
Rated 3 out of 5 by from Turbo Tax Dropped the Ball for 2021 Filing I completed and e-filed my federal and state income tax returns in mid-March. I was given an E-filing PIN number and an email confirm that my filing had been accepted. I have used your product for more years than I can remember with nary a hitch. It is very easy to use and understand. However this year I guess I placed too much faith in your system to work as seamlessly as usual. Yesterday I realized I hadn't received either of my federal or state funds. When I went back into Turbo Tax Deluxe for 1921 to check on my filing status the screen said I hadn't e-filed yet. So I went to IRS.gov to see what was going on from its perspective and was told I already got my refund on 8/12/21 which of course was for the 2020 tax year not 2021 tax year. I am also POA for my brother and similarly e-filed his federal and state returns a week after mine. The same scenario applies to his returns. Email confirmation that his returns were accepted along with an E-filing PIN given but now no record at IRS.gov or the OH Treasury dept that the returns were actually transmitted. I attempted to communicate with one of your staff members online and/or by phone unsuccessfully
Date published: 2022-05-24
Rated 2 out of 5 by from Confusing software/verbiage I have used turbo tax software numerous times to file seperately and jointly. This year, we had to overcome the inclusion of foreign income and the software was less than friendly at answering our questions. We upgraded for the deluxe option and had "experts" assisting live that provided half answers and seemed like new employees that did not know what they were doing. Taxes must be done correctly and do not have room for errors, either better people need to be hired or there needs to have company wide training.
Date published: 2022-05-24
Rated 5 out of 5 by from turbo tax is AWESOME LOVE IT!!!!!! Had no issues while doing my taxes. wish everything could and would be like this. Also, I talked to a live CC when needed explanations.
Date published: 2022-05-24
Rated 4 out of 5 by from TurboTax Review From YoungMother TurboTax was a great help this year since I filed late. It wasn’t quick , being as though you need to make sure you have EVERY piece of paper the IRS has every sent you. As well as all your W2’s and be fully prepared to have to wait for a response if using TurboTax full service.
Date published: 2022-05-24
Rated 5 out of 5 by from Representative Tiffany Tiffany was one of the best representatives I ever spoke to in my life and I'm 54. She walked me through everything I need to do to get my taxes completed. She expressed to me her concern with learning while she was getting my situation taken care of so she can help the next person. When we was done on the phone I was filled with hope for the world at large. Some companies have good employees but she is excellent in her performance. This experience was so uplifting that if I could rewind or go through it again I would be blessed. Thank you Tiffany for giving me a glimpse of hope where I'm not feeling or seeing any. To the one God that serves us all. Thank you.
Date published: 2022-05-24
Rated 5 out of 5 by from TurboTax Works Good job. I hate doing taxes. Anita made it easy to navigate through.
Date published: 2022-05-24
Rated 5 out of 5 by from TurboTax was amazing It was quick response answer every question I had for my expert and he was attentive and amazing I will be using turbo tax again that’s for sure.
Date published: 2022-05-24
Rated 5 out of 5 by from Turbo Tax made me very comfortable doing my taxes. My experience was wonderful I have been doing my taxes with them since 2011. I am pleased with their services. Both intuit and the turbo tax live very useful....
Date published: 2022-05-24
Rated 5 out of 5 by from First time Live Customer The process was wonderful. We had lots of concern over doing out taxes ourselves because we had sold a home. This made the process so much better with less anxiety. Brenda was efficient and patient. She worked around schedules to answer questions. Great experience
Date published: 2022-05-24
All TurboTax® Offerings Reviews - Page 6733
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Returns! Thank you Turbo Tax. I live in DC and pay A LOT of taxes but helped me make better choices and I received a better return this time. I will definitely be back next year. It was well worth the cost. Easy and reliable information.
Date published: 2022-05-24
Rated 3 out of 5 by from Turbo Tax Dropped the Ball for 2021 Filing I completed and e-filed my federal and state income tax returns in mid-March. I was given an E-filing PIN number and an email confirm that my filing had been accepted. I have used your product for more years than I can remember with nary a hitch. It is very easy to use and understand. However this year I guess I placed too much faith in your system to work as seamlessly as usual. Yesterday I realized I hadn't received either of my federal or state funds. When I went back into Turbo Tax Deluxe for 1921 to check on my filing status the screen said I hadn't e-filed yet. So I went to IRS.gov to see what was going on from its perspective and was told I already got my refund on 8/12/21 which of course was for the 2020 tax year not 2021 tax year. I am also POA for my brother and similarly e-filed his federal and state returns a week after mine. The same scenario applies to his returns. Email confirmation that his returns were accepted along with an E-filing PIN given but now no record at IRS.gov or the OH Treasury dept that the returns were actually transmitted. I attempted to communicate with one of your staff members online and/or by phone unsuccessfully
Date published: 2022-05-24
Rated 2 out of 5 by from Confusing software/verbiage I have used turbo tax software numerous times to file seperately and jointly. This year, we had to overcome the inclusion of foreign income and the software was less than friendly at answering our questions. We upgraded for the deluxe option and had "experts" assisting live that provided half answers and seemed like new employees that did not know what they were doing. Taxes must be done correctly and do not have room for errors, either better people need to be hired or there needs to have company wide training.
Date published: 2022-05-24
Rated 5 out of 5 by from turbo tax is AWESOME LOVE IT!!!!!! Had no issues while doing my taxes. wish everything could and would be like this. Also, I talked to a live CC when needed explanations.
Date published: 2022-05-24
Rated 4 out of 5 by from TurboTax Review From YoungMother TurboTax was a great help this year since I filed late. It wasn’t quick , being as though you need to make sure you have EVERY piece of paper the IRS has every sent you. As well as all your W2’s and be fully prepared to have to wait for a response if using TurboTax full service.
Date published: 2022-05-24
Rated 5 out of 5 by from Representative Tiffany Tiffany was one of the best representatives I ever spoke to in my life and I'm 54. She walked me through everything I need to do to get my taxes completed. She expressed to me her concern with learning while she was getting my situation taken care of so she can help the next person. When we was done on the phone I was filled with hope for the world at large. Some companies have good employees but she is excellent in her performance. This experience was so uplifting that if I could rewind or go through it again I would be blessed. Thank you Tiffany for giving me a glimpse of hope where I'm not feeling or seeing any. To the one God that serves us all. Thank you.
Date published: 2022-05-24
Rated 5 out of 5 by from TurboTax Works Good job. I hate doing taxes. Anita made it easy to navigate through.
Date published: 2022-05-24
Rated 5 out of 5 by from TurboTax was amazing It was quick response answer every question I had for my expert and he was attentive and amazing I will be using turbo tax again that’s for sure.
Date published: 2022-05-24
Rated 5 out of 5 by from Turbo Tax made me very comfortable doing my taxes. My experience was wonderful I have been doing my taxes with them since 2011. I am pleased with their services. Both intuit and the turbo tax live very useful....
Date published: 2022-05-24
Rated 5 out of 5 by from First time Live Customer The process was wonderful. We had lots of concern over doing out taxes ourselves because we had sold a home. This made the process so much better with less anxiety. Brenda was efficient and patient. She worked around schedules to answer questions. Great experience
Date published: 2022-05-24
All TurboTax® Offerings Reviews - Page 6733