TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281592 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax 2020 Had to ask for help once. Customer Service Chat Kelly very helpful. The wait time for help on the Chat need to improve.
Date published: 2021-03-14
Rated 4 out of 5 by from TurboTax is quite good. I want to ask TurboTax Company to improve the readability aspect of the program for senior citizens. Specifically, a light blue filled box with small white letters is hard to read for a senior citizen like me. Please improve this aspect. Case in point, each "Continue" command is too hard to read for me. One way to improve this is to make it BIGGER.
Date published: 2021-03-14
Rated 3 out of 5 by from TT-Business- State VA Good software. Form 502A is not mandatory for all businesses in Virginia but TT got stuck. Wasted 2 hours until I had to delete it. Please fix the bug
Date published: 2021-03-14
Rated 5 out of 5 by from Love it It was so easy to use! I always use TurboTax because it is easy and walks me through how to file.
Date published: 2021-03-14
Rated 5 out of 5 by from Now that I know Now that I know Turbotax CHARGES EXTRA to file a state return it is a much better experience. I DO wish it was easier to add the license code I purchased from Sam's Club after I started the process. It took FOREVER to find where to enter the code, it kept wanting me to pay online. Thankfully I was DETERMINED to figure it out, however, it should NOT be that hard. There should be an option to go to the license code input screen from that menu. Word to the wise, if you plan to purchase the CD/Download from a retailer, WAIT! Save yourself the hassle because it will ask you if you have one when you begin. It tells you you can add one later, but I DO NOT recommend going about it in that manner!
Date published: 2021-03-14
Rated 5 out of 5 by from The best. I have been using for almost a decade. Ive done taxes with H&R Block, Liberty, and others, but TurboTax has the speed, convenience, and knowledge to file taxes in the comforts of your home, be the guarantees to make you feel good about it.
Date published: 2021-03-14
Rated 5 out of 5 by from Super User friendly I always feel confident using Turbo Tax, it is very thorough, has a ton of checks and balances to protect the consumer and make sure you are getting all the exemptions and tax breaks.
Date published: 2021-03-14
Rated 4 out of 5 by from love the convenience ! I enjoy how fast I can get my taxes done. Also when there is a concern CSR take time to solve my problems. Thanks Turbo tax!
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax saves time Live Experts help a lot. I really like this tool since it helps to save so much time. There is a still sometimes not obvious what to do, but I it's getting better every year.
Date published: 2021-03-14
Rated 5 out of 5 by from Easy and reliable Turbo tax is easy. Keeps improving! Been doing it for years.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6720
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax 2020 Had to ask for help once. Customer Service Chat Kelly very helpful. The wait time for help on the Chat need to improve.
Date published: 2021-03-14
Rated 4 out of 5 by from TurboTax is quite good. I want to ask TurboTax Company to improve the readability aspect of the program for senior citizens. Specifically, a light blue filled box with small white letters is hard to read for a senior citizen like me. Please improve this aspect. Case in point, each "Continue" command is too hard to read for me. One way to improve this is to make it BIGGER.
Date published: 2021-03-14
Rated 3 out of 5 by from TT-Business- State VA Good software. Form 502A is not mandatory for all businesses in Virginia but TT got stuck. Wasted 2 hours until I had to delete it. Please fix the bug
Date published: 2021-03-14
Rated 5 out of 5 by from Love it It was so easy to use! I always use TurboTax because it is easy and walks me through how to file.
Date published: 2021-03-14
Rated 5 out of 5 by from Now that I know Now that I know Turbotax CHARGES EXTRA to file a state return it is a much better experience. I DO wish it was easier to add the license code I purchased from Sam's Club after I started the process. It took FOREVER to find where to enter the code, it kept wanting me to pay online. Thankfully I was DETERMINED to figure it out, however, it should NOT be that hard. There should be an option to go to the license code input screen from that menu. Word to the wise, if you plan to purchase the CD/Download from a retailer, WAIT! Save yourself the hassle because it will ask you if you have one when you begin. It tells you you can add one later, but I DO NOT recommend going about it in that manner!
Date published: 2021-03-14
Rated 5 out of 5 by from The best. I have been using for almost a decade. Ive done taxes with H&R Block, Liberty, and others, but TurboTax has the speed, convenience, and knowledge to file taxes in the comforts of your home, be the guarantees to make you feel good about it.
Date published: 2021-03-14
Rated 5 out of 5 by from Super User friendly I always feel confident using Turbo Tax, it is very thorough, has a ton of checks and balances to protect the consumer and make sure you are getting all the exemptions and tax breaks.
Date published: 2021-03-14
Rated 4 out of 5 by from love the convenience ! I enjoy how fast I can get my taxes done. Also when there is a concern CSR take time to solve my problems. Thanks Turbo tax!
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax saves time Live Experts help a lot. I really like this tool since it helps to save so much time. There is a still sometimes not obvious what to do, but I it's getting better every year.
Date published: 2021-03-14
Rated 5 out of 5 by from Easy and reliable Turbo tax is easy. Keeps improving! Been doing it for years.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6720