TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from COULD BE BETTER DIFFICULT TO NAVIGATE SCREENS AND LIVE CHAT HAD TROUBLE FIGURING OUT WHAT SCREEN I WAS ON. SCREENS SHOULD BE NUMBERED AND ONE SHOULD HAVE THE ABIITY TO "GO TO" SCREEN SUCH AND SUCH WITHOUT NAVIGATING ALL THE WAY BACK.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBOTAX IS AWESOME This was very easy to use. Straight forward questions.
Date published: 2022-04-18
Rated 3 out of 5 by from Very Frustrating Experience The software seemed glitchy. I had multiple 401k rollover and it was asking me all this information once I got to the state tax. I don't think I really changed anything other than at some point exiting Turbo Tax and then opening it again for it to either accept what I put previously or simply say I did not have any errors anymore. To be clear no updates have occurred between these times. I have used Turbo Tax to do my taxes for the 20+ years. I am so frustrated that I would rather pay a tax professional next year.
Date published: 2022-04-18
Rated 2 out of 5 by from Incomplete information The software never asked for my stimulus payment letter information. i called and talked to someone who was no help at all. called a tax service and they said i could count on a delay on my refund because the information was not complete and more than likely my refund will be reduced by how much i received. Next year tax prep service here i come.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a life saver. Filing taxes are never fun and keeping up with all the changes in tax laws doe not make things any easier. I appreciate TT asking so many questions and making sure I am filing to the best of my knowledge.
Date published: 2022-04-18
Rated 5 out of 5 by from Loyal TurboTax User Since the Beginning This is the first year that I noticed it channeled me to buy an upgraded version. Previously, I have always been using Premier. I have stuck with desktop all of these years because I know what to expect and, unlike the online version, everything wasn't extra. I am hoping this is not going to start happening regularly with the desktop version.
Date published: 2022-04-18
Rated 5 out of 5 by from Simple to use This program makes tax prep easy for everyone to file. I used the chat feature to get an answer to finding the page to enter something really simple that was hiding from me.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX ADDS COMPLCATIONS... I've used turbo tax for several years... Had a few complications and the rep was absolutely wonderful... she was sharp understood the problems and helped me above the circumstances... bravo to her, she is a gem!
Date published: 2022-04-18
Rated 5 out of 5 by from Great Service Easy to use, straight forward, and helpful. walked me through all the steps, and found breaks I couldn't find myself.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Peasy, Lemon Squeezy I love that I am guided through my tax returns, and I am confident that I am not leaving money on the table.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6720
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from COULD BE BETTER DIFFICULT TO NAVIGATE SCREENS AND LIVE CHAT HAD TROUBLE FIGURING OUT WHAT SCREEN I WAS ON. SCREENS SHOULD BE NUMBERED AND ONE SHOULD HAVE THE ABIITY TO "GO TO" SCREEN SUCH AND SUCH WITHOUT NAVIGATING ALL THE WAY BACK.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBOTAX IS AWESOME This was very easy to use. Straight forward questions.
Date published: 2022-04-18
Rated 3 out of 5 by from Very Frustrating Experience The software seemed glitchy. I had multiple 401k rollover and it was asking me all this information once I got to the state tax. I don't think I really changed anything other than at some point exiting Turbo Tax and then opening it again for it to either accept what I put previously or simply say I did not have any errors anymore. To be clear no updates have occurred between these times. I have used Turbo Tax to do my taxes for the 20+ years. I am so frustrated that I would rather pay a tax professional next year.
Date published: 2022-04-18
Rated 2 out of 5 by from Incomplete information The software never asked for my stimulus payment letter information. i called and talked to someone who was no help at all. called a tax service and they said i could count on a delay on my refund because the information was not complete and more than likely my refund will be reduced by how much i received. Next year tax prep service here i come.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a life saver. Filing taxes are never fun and keeping up with all the changes in tax laws doe not make things any easier. I appreciate TT asking so many questions and making sure I am filing to the best of my knowledge.
Date published: 2022-04-18
Rated 5 out of 5 by from Loyal TurboTax User Since the Beginning This is the first year that I noticed it channeled me to buy an upgraded version. Previously, I have always been using Premier. I have stuck with desktop all of these years because I know what to expect and, unlike the online version, everything wasn't extra. I am hoping this is not going to start happening regularly with the desktop version.
Date published: 2022-04-18
Rated 5 out of 5 by from Simple to use This program makes tax prep easy for everyone to file. I used the chat feature to get an answer to finding the page to enter something really simple that was hiding from me.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX ADDS COMPLCATIONS... I've used turbo tax for several years... Had a few complications and the rep was absolutely wonderful... she was sharp understood the problems and helped me above the circumstances... bravo to her, she is a gem!
Date published: 2022-04-18
Rated 5 out of 5 by from Great Service Easy to use, straight forward, and helpful. walked me through all the steps, and found breaks I couldn't find myself.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Peasy, Lemon Squeezy I love that I am guided through my tax returns, and I am confident that I am not leaving money on the table.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6720