TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax is a great tool The only problem with Turbo Tax is payment with a USAA credit card with Foreign billing address.
Date published: 2022-04-07
Rated 4 out of 5 by from HELP is no help "other expense invalid for electronic filing please remove all preceding spaces " spaces could not be removed. delete, backspace, nothing worked saw others with same problem, no one getting answer I had to delete the entire form and build a new one from scratch. NOT FUN, cost hours and built frustration
Date published: 2022-04-07
Rated 4 out of 5 by from Generally very good but a bit difficult to contact user friendly however I had difficulty in contacting a live person and in fact never was able to.
Date published: 2022-04-07
Rated 5 out of 5 by from fast and easy very easy to use, love how Turbo Tax gets all the forms imported fills in all last yrs. info!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo is easy to use I like the quick easy access for assistance, and very helpful search bar.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is awesome! Michael was excellent! He was really kind , patient and fast!
Date published: 2022-04-07
Rated 3 out of 5 by from It's not free! And you pay a lot for a side gig! I have used Turbo Tax for many, many years. I like that it carries over information from the prior year. However, it is not free, free, free like the commercial says. It gets annoying to see it because it is misleading. This year I paid $160 and couldn't get any tax help unless I paid even more! It may be time to go back to an accountant.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax great Great web site, great feed back about me return, thanks for all the help
Date published: 2022-04-07
Rated 4 out of 5 by from Broker Import 1099 Tax Exempt needs review and fix The feature to import 1099 forms from a brokerage is very helpful. However the import combines both Taxable and Tax-Exempt reporting on a single 1099, which has now resulted for the 2nd year in the need to make manual adjustments to imported 1099s in order to have correct and separate entries for things like Accrued Interest Paid and Bond Premium. I can figure out the changes needed in order to reconcile Tax-Exempt Income for IRS reporting requirements, but I don't like to manually tamper with 1099 entries. I think this is an area that should be reviewed (including entering line-item Tax Exempt amounts for various states and Adjustments) and fixed by TurboTax.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is a blessing Coming from someone who is low-income, it's a blessing to have this free option for taxes. It's the most user friendly site I've been on, which is a blessing in itself too! Doing taxes is overwhelming as it is - to find a option that doesn't cause extra stress while doing them, is all a customer can ask for.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 6713
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is a great tool The only problem with Turbo Tax is payment with a USAA credit card with Foreign billing address.
Date published: 2022-04-07
Rated 4 out of 5 by from HELP is no help "other expense invalid for electronic filing please remove all preceding spaces " spaces could not be removed. delete, backspace, nothing worked saw others with same problem, no one getting answer I had to delete the entire form and build a new one from scratch. NOT FUN, cost hours and built frustration
Date published: 2022-04-07
Rated 4 out of 5 by from Generally very good but a bit difficult to contact user friendly however I had difficulty in contacting a live person and in fact never was able to.
Date published: 2022-04-07
Rated 5 out of 5 by from fast and easy very easy to use, love how Turbo Tax gets all the forms imported fills in all last yrs. info!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo is easy to use I like the quick easy access for assistance, and very helpful search bar.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is awesome! Michael was excellent! He was really kind , patient and fast!
Date published: 2022-04-07
Rated 3 out of 5 by from It's not free! And you pay a lot for a side gig! I have used Turbo Tax for many, many years. I like that it carries over information from the prior year. However, it is not free, free, free like the commercial says. It gets annoying to see it because it is misleading. This year I paid $160 and couldn't get any tax help unless I paid even more! It may be time to go back to an accountant.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax great Great web site, great feed back about me return, thanks for all the help
Date published: 2022-04-07
Rated 4 out of 5 by from Broker Import 1099 Tax Exempt needs review and fix The feature to import 1099 forms from a brokerage is very helpful. However the import combines both Taxable and Tax-Exempt reporting on a single 1099, which has now resulted for the 2nd year in the need to make manual adjustments to imported 1099s in order to have correct and separate entries for things like Accrued Interest Paid and Bond Premium. I can figure out the changes needed in order to reconcile Tax-Exempt Income for IRS reporting requirements, but I don't like to manually tamper with 1099 entries. I think this is an area that should be reviewed (including entering line-item Tax Exempt amounts for various states and Adjustments) and fixed by TurboTax.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is a blessing Coming from someone who is low-income, it's a blessing to have this free option for taxes. It's the most user friendly site I've been on, which is a blessing in itself too! Doing taxes is overwhelming as it is - to find a option that doesn't cause extra stress while doing them, is all a customer can ask for.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 6713