TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Some Good, Some Not-So-Good In general, pretty good with a couple of caveats... 1. Filling in the W2 information is PAINFUL! Leaving one box & clicking in the next box causes the app to lock up and spin for 60 to 90 seconds before letting you type in the next box. 2. During the review, you get strange errors. The errors have nothing to do with anything I put in and nothing that I saw during the process of completing the forms (via the "walk me through" interview). This happened in both the Federal and the DC returns. The rest of the process worked fine.
Date published: 2022-04-08
Rated 2 out of 5 by from There's got to be something better... Constant/repeated upselling for more expensive products. TurboTax askes you if you want to start where you left off, but then takes you to the beginning anyway. Once you've created a tax form (in the background) it's very difficult to delete it if it isn't correct/necessary. Intuit is constantly asking for opt-ins so they can sell ALL of your financial info to who knows who. TurboTax askes for your drivers license info and doesn't explain why they're asking for it. (It's another data grab, I suspect.) Outrageous 2.49% fee for paying taxes due with a credit card.
Date published: 2022-04-08
Rated 4 out of 5 by from Review 2022 So far so good but have not seen results yet. Standby.
Date published: 2022-04-08
Rated 5 out of 5 by from It’s awesome. It was the same as last year easy and very convenient to use
Date published: 2022-04-08
Rated 5 out of 5 by from Super easy! I've been using turbotax for years. I love that it saves information from previous filing, for faster transactions & live support.
Date published: 2022-04-08
Rated 5 out of 5 by from My return was completed leaving me confident I was given an expert that is so much more qualified to do my taxes than I am. I have full confidence in its correctness.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax Is Excellent!!! I have been using Turbo Tax for years (with the exception of year 2020 when I sold my business and retired!) and have always felt so confident that my tax management was being handled concisely and accurately.
Date published: 2022-04-08
Rated 1 out of 5 by from They you to have more so they can take more. The same taxes I filed for free last year cost $167 this year. Very far from free for simple returns. Very far from a good product. Very far from a satisfied customer.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo was great It, was my first time using it and it was quite interesting
Date published: 2022-04-08
Rated 5 out of 5 by from "Two Thumbs UP" Loved that it is easy to do my taxes and knowing that if I ever have questions, someone is there every step of the way to answer.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 6689
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Some Good, Some Not-So-Good In general, pretty good with a couple of caveats... 1. Filling in the W2 information is PAINFUL! Leaving one box & clicking in the next box causes the app to lock up and spin for 60 to 90 seconds before letting you type in the next box. 2. During the review, you get strange errors. The errors have nothing to do with anything I put in and nothing that I saw during the process of completing the forms (via the "walk me through" interview). This happened in both the Federal and the DC returns. The rest of the process worked fine.
Date published: 2022-04-08
Rated 2 out of 5 by from There's got to be something better... Constant/repeated upselling for more expensive products. TurboTax askes you if you want to start where you left off, but then takes you to the beginning anyway. Once you've created a tax form (in the background) it's very difficult to delete it if it isn't correct/necessary. Intuit is constantly asking for opt-ins so they can sell ALL of your financial info to who knows who. TurboTax askes for your drivers license info and doesn't explain why they're asking for it. (It's another data grab, I suspect.) Outrageous 2.49% fee for paying taxes due with a credit card.
Date published: 2022-04-08
Rated 4 out of 5 by from Review 2022 So far so good but have not seen results yet. Standby.
Date published: 2022-04-08
Rated 5 out of 5 by from It’s awesome. It was the same as last year easy and very convenient to use
Date published: 2022-04-08
Rated 5 out of 5 by from Super easy! I've been using turbotax for years. I love that it saves information from previous filing, for faster transactions & live support.
Date published: 2022-04-08
Rated 5 out of 5 by from My return was completed leaving me confident I was given an expert that is so much more qualified to do my taxes than I am. I have full confidence in its correctness.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax Is Excellent!!! I have been using Turbo Tax for years (with the exception of year 2020 when I sold my business and retired!) and have always felt so confident that my tax management was being handled concisely and accurately.
Date published: 2022-04-08
Rated 1 out of 5 by from They you to have more so they can take more. The same taxes I filed for free last year cost $167 this year. Very far from free for simple returns. Very far from a good product. Very far from a satisfied customer.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo was great It, was my first time using it and it was quite interesting
Date published: 2022-04-08
Rated 5 out of 5 by from "Two Thumbs UP" Loved that it is easy to do my taxes and knowing that if I ever have questions, someone is there every step of the way to answer.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 6689