TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from they upgrade you without consent, super expensive it upgraded my husbands taxes from deluxe to premier with zero notification and we could not get it switched back. they dont provide a customer service line so you are completely out of luck. we will both be doing cashapp tax next year which is FREE. no more turbo tax, EVER. Turbo is getting way to expensive, almost 200.00 and it took 27 minutes. what a joke
Date published: 2023-03-12
Rated 1 out of 5 by from Last year I will be using Turbo Tax It is difficult, if not impossible, to find a tax program other than Turbo Tax that does not allow you to file Form 7004 - Application for Automatic Extension of Time to File... - what is the issue with Turbo Tax offering this as a free service. Another issue is encountered when filling out the information for Partners - when asked if a partner lives in a state other than the state in which the entity is located, there is no provision to select a foreign location - one of my partners is a US citizen residing in a foreign country - Oously doesn't live in the same state as the entity.
Date published: 2023-03-12
Rated 5 out of 5 by from First Time using Full Service Excellent experience. Very helpful and confidence inspiring. Will use again.
Date published: 2023-03-12
Rated 5 out of 5 by from Good option for tax preparation Mary was very thorough and patient. I appreciated the communication.
Date published: 2023-03-12
Rated 5 out of 5 by from Great service Highly recommend it, and will use this service next year.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax Complete Eazy Peazy Lemon Squeezy. Did it all. All of it. Really good.
Date published: 2023-03-12
Rated 2 out of 5 by from Mostly Fine with Some Frustrating Problems The user interface is fine for what it has, but the help menu for the download version gives answers for the online version. The problem with that is that the layout and features are not the same. The online version makes reporting crypto sales relatively easy, not so for the downloaded version. Worse, it's impossible to transfer a current year return from one version to the other so you're stuck with starting from scratch or fighting through the inconvenience if you realize the difference in features too late.
Date published: 2023-03-12
Rated 3 out of 5 by from turbo tax very simple and quick way to do taxes. I do think the fees were high. what happened to filing free
Date published: 2023-03-12
Rated 4 out of 5 by from fast, accurate and efficient I'm satisfied with the service. For less time and money than going to an accountant in person, I can have my taxes done on my timetable with the assistance of professionals and experts as needed.
Date published: 2023-03-12
Rated 5 out of 5 by from So Easy!! This is so easy to use. Hassle free. I love that I can pay the fee out of my refund. No out of pocket expense.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6689
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from they upgrade you without consent, super expensive it upgraded my husbands taxes from deluxe to premier with zero notification and we could not get it switched back. they dont provide a customer service line so you are completely out of luck. we will both be doing cashapp tax next year which is FREE. no more turbo tax, EVER. Turbo is getting way to expensive, almost 200.00 and it took 27 minutes. what a joke
Date published: 2023-03-12
Rated 1 out of 5 by from Last year I will be using Turbo Tax It is difficult, if not impossible, to find a tax program other than Turbo Tax that does not allow you to file Form 7004 - Application for Automatic Extension of Time to File... - what is the issue with Turbo Tax offering this as a free service. Another issue is encountered when filling out the information for Partners - when asked if a partner lives in a state other than the state in which the entity is located, there is no provision to select a foreign location - one of my partners is a US citizen residing in a foreign country - Oously doesn't live in the same state as the entity.
Date published: 2023-03-12
Rated 5 out of 5 by from First Time using Full Service Excellent experience. Very helpful and confidence inspiring. Will use again.
Date published: 2023-03-12
Rated 5 out of 5 by from Good option for tax preparation Mary was very thorough and patient. I appreciated the communication.
Date published: 2023-03-12
Rated 5 out of 5 by from Great service Highly recommend it, and will use this service next year.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax Complete Eazy Peazy Lemon Squeezy. Did it all. All of it. Really good.
Date published: 2023-03-12
Rated 2 out of 5 by from Mostly Fine with Some Frustrating Problems The user interface is fine for what it has, but the help menu for the download version gives answers for the online version. The problem with that is that the layout and features are not the same. The online version makes reporting crypto sales relatively easy, not so for the downloaded version. Worse, it's impossible to transfer a current year return from one version to the other so you're stuck with starting from scratch or fighting through the inconvenience if you realize the difference in features too late.
Date published: 2023-03-12
Rated 3 out of 5 by from turbo tax very simple and quick way to do taxes. I do think the fees were high. what happened to filing free
Date published: 2023-03-12
Rated 4 out of 5 by from fast, accurate and efficient I'm satisfied with the service. For less time and money than going to an accountant in person, I can have my taxes done on my timetable with the assistance of professionals and experts as needed.
Date published: 2023-03-12
Rated 5 out of 5 by from So Easy!! This is so easy to use. Hassle free. I love that I can pay the fee out of my refund. No out of pocket expense.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6689