TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from Not as User Friendly as it leads on Whie complete state taxes I encountered an error on the 502 Form. I spoke with 3 different customer service reps for about two hours with one rep hanging up as soon as we screen shared. That brought me to having to contact customer service all over again. The last representative I reached, whose name is Marie, was very helpful in helping me complete and transmit my taxes. There seems to be an error in the system once you get to the 502 form. Marie was the only rep to assist me with understanding why I ran into that error message within 15 minutes of our call. There is an article that she found where another user had the same issue in January 2023. Marie was able to tell me how to fill the 502 form in order to move forward with my submission. Thank You MARIE!! :) I believe her employee ID# 1516335758
Date published: 2023-03-16
Rated 2 out of 5 by from Difficult to use, imo Harder to use than necessary. The e-file electronic mail stamp shouldn't be impossible to find.
Date published: 2023-03-16
Rated 5 out of 5 by from Quick and easy process when entering information! I love using Turbo Tax, I love that they verify everything so well and make sure the information is correct and efficient.
Date published: 2023-03-16
Rated 5 out of 5 by from Great Program Quick an easy to follow. Informed me of all that I needed to know.
Date published: 2023-03-16
Rated 5 out of 5 by from so awesome and so easy TurboTax made it easy and fun to file my taxes this year!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax has made filing my taxes much easier! I've been using Turbo Tax for as long as it;s been around! I love how it transfers everything from previous years and makes doing taxes a lot less cumbersome!
Date published: 2023-03-16
Rated 5 out of 5 by from Extremely Smooth service It was great! The experience was smooth and fast!!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is excellent!!!! Turbo Tax give us the guaranty to file from my home
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is very fast and helpful Turbo Tax has made it so easy to do our taxes. It's easy and helpful with our rental property
Date published: 2023-03-16
Rated 4 out of 5 by from Very effective and efficient Simple and straightforward for a somewhat easy return.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6687
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as User Friendly as it leads on Whie complete state taxes I encountered an error on the 502 Form. I spoke with 3 different customer service reps for about two hours with one rep hanging up as soon as we screen shared. That brought me to having to contact customer service all over again. The last representative I reached, whose name is Marie, was very helpful in helping me complete and transmit my taxes. There seems to be an error in the system once you get to the 502 form. Marie was the only rep to assist me with understanding why I ran into that error message within 15 minutes of our call. There is an article that she found where another user had the same issue in January 2023. Marie was able to tell me how to fill the 502 form in order to move forward with my submission. Thank You MARIE!! :) I believe her employee ID# 1516335758
Date published: 2023-03-16
Rated 2 out of 5 by from Difficult to use, imo Harder to use than necessary. The e-file electronic mail stamp shouldn't be impossible to find.
Date published: 2023-03-16
Rated 5 out of 5 by from Quick and easy process when entering information! I love using Turbo Tax, I love that they verify everything so well and make sure the information is correct and efficient.
Date published: 2023-03-16
Rated 5 out of 5 by from Great Program Quick an easy to follow. Informed me of all that I needed to know.
Date published: 2023-03-16
Rated 5 out of 5 by from so awesome and so easy TurboTax made it easy and fun to file my taxes this year!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax has made filing my taxes much easier! I've been using Turbo Tax for as long as it;s been around! I love how it transfers everything from previous years and makes doing taxes a lot less cumbersome!
Date published: 2023-03-16
Rated 5 out of 5 by from Extremely Smooth service It was great! The experience was smooth and fast!!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is excellent!!!! Turbo Tax give us the guaranty to file from my home
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is very fast and helpful Turbo Tax has made it so easy to do our taxes. It's easy and helpful with our rental property
Date published: 2023-03-16
Rated 4 out of 5 by from Very effective and efficient Simple and straightforward for a somewhat easy return.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6687