TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from The worst experience ever I have been so angry that I've cried every single time I've use this program for my significant others' returns. Next year I'll pay someone to do them for me
Date published: 2022-04-14
Rated 5 out of 5 by from Easy Breezy No pain, lots to gain...if I can do this, anyone can do this...not scary at all:>)
Date published: 2022-04-14
Rated 5 out of 5 by from 2021 Turbo Tax experience In general, TT is simple to use, as usual, especially after I have done my homework and collected all of my information first. The only confusing part is sometimes, during the review process, the things TT finds that I need to address appear to be items that TT should already have determined from the documents I loaded or the information I input. For at least one of the questions, I had NO idea what to do, and searching online did not help. It would have been VERY helpful to have a direct link to someone via Chat to ask that very specific question, as it comes minutes before I hit the 'SEND' button and make things final.
Date published: 2022-04-14
Rated 5 out of 5 by from 2021 Tax Very efficient, easy to fill. Staff available for help if needed
Date published: 2022-04-14
Rated 5 out of 5 by from Awsome Very good and easy to file. We will be using this next year too.
Date published: 2022-04-14
Rated 4 out of 5 by from TT seems more complicated this year more complicated to use. experienced a lot of back and forth
Date published: 2022-04-14
Rated 5 out of 5 by from easy Very easy to use and good explanations. The only way to do taxes
Date published: 2022-04-14
Rated 1 out of 5 by from EHHH Ive never had to pay to file but suddenly at the end it made me and added on all these fees. Very dissatisfied with services.
Date published: 2022-04-14
Rated 4 out of 5 by from Easy to use I like the site easy to use. Had trouble logging in. Had to do the long version. When I was close to the end to efile, I left site to check number. Went back and had to login again, but wouldn't except my password again. So Had to reset it again. Did like that it uploaded a lot of the info. Was very quick and easy, otherwise.
Date published: 2022-04-14
Rated 1 out of 5 by from NJ State Return Can Not Be Transmitted Electronica The New Jersey State Corp return can not be transmitted electronically, as required by the State of New Jersey. I will not be using Turbo Tax again.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 6684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from The worst experience ever I have been so angry that I've cried every single time I've use this program for my significant others' returns. Next year I'll pay someone to do them for me
Date published: 2022-04-14
Rated 5 out of 5 by from Easy Breezy No pain, lots to gain...if I can do this, anyone can do this...not scary at all:>)
Date published: 2022-04-14
Rated 5 out of 5 by from 2021 Turbo Tax experience In general, TT is simple to use, as usual, especially after I have done my homework and collected all of my information first. The only confusing part is sometimes, during the review process, the things TT finds that I need to address appear to be items that TT should already have determined from the documents I loaded or the information I input. For at least one of the questions, I had NO idea what to do, and searching online did not help. It would have been VERY helpful to have a direct link to someone via Chat to ask that very specific question, as it comes minutes before I hit the 'SEND' button and make things final.
Date published: 2022-04-14
Rated 5 out of 5 by from 2021 Tax Very efficient, easy to fill. Staff available for help if needed
Date published: 2022-04-14
Rated 5 out of 5 by from Awsome Very good and easy to file. We will be using this next year too.
Date published: 2022-04-14
Rated 4 out of 5 by from TT seems more complicated this year more complicated to use. experienced a lot of back and forth
Date published: 2022-04-14
Rated 5 out of 5 by from easy Very easy to use and good explanations. The only way to do taxes
Date published: 2022-04-14
Rated 1 out of 5 by from EHHH Ive never had to pay to file but suddenly at the end it made me and added on all these fees. Very dissatisfied with services.
Date published: 2022-04-14
Rated 4 out of 5 by from Easy to use I like the site easy to use. Had trouble logging in. Had to do the long version. When I was close to the end to efile, I left site to check number. Went back and had to login again, but wouldn't except my password again. So Had to reset it again. Did like that it uploaded a lot of the info. Was very quick and easy, otherwise.
Date published: 2022-04-14
Rated 1 out of 5 by from NJ State Return Can Not Be Transmitted Electronica The New Jersey State Corp return can not be transmitted electronically, as required by the State of New Jersey. I will not be using Turbo Tax again.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 6684