TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Disappointed in service will not use again . Connected with an expert to tell me he could not help me go back and correct something that was accidently chosen just a waste of money .
Date published: 2022-04-18
Rated 1 out of 5 by from Worked great until filing Turbo Tax is very nice to use, and I have had no complaints in the past. But this year I had a serious problem at the final stage, filing. Even though I had saved a pdf already, when I elected to pay TT $25.00 charge for state with credit card, it hit a glitch and insisted it had to save the file. ...Yet it encountered an error (#567809) every time it tried to do this. There was no way to override this save, no way to select another location to save to, and the only other "help" suggestion was to start over. I spent about an hour on the phone on hold with TT representative who asked to share screen. She was silent and offered no help at all, saying she was "working on a solution," while having access to my screen. When she asked me, after all the waiting, to change my address on the account I questioned her, and she hung up without a word. My only option to file the return electronically was to pay by deducting from the refund, which required me to pay TT an additional $40. Something wrong with the system and no technical help available.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Excellent program I have been using since inception
Date published: 2022-04-18
Rated 1 out of 5 by from Way too expensive Product offered costs way more than my refund was.
Date published: 2022-04-18
Rated 5 out of 5 by from Much appreciation :D I appreciate the awesome features and user friendly process!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is Great Turbo Tax is Great the staff was very helpful and they know what there doing!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is amazing and fairly easy to use. The question asked during the tax preparation process were adequate and helpful to help me understand what was required to complete my taxes.
Date published: 2022-04-18
Rated 3 out of 5 by from Meh.. Works Lots of things and loops to jump thru... and cost money. H&R cost $100 and saves 3 hours... kinda worth that honestly. Also might have had a glich in programming... made me doubt Turbo Tax in general. Email me TT if you want details on this. Thanks. Blessings n Shoot.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use Easy to use and import feature a plus +++++++++++++
Date published: 2022-04-18
Rated 5 out of 5 by from The easy way to do taxes! Turbo tax is a fantastic program that guides you to answer questions correctly.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 668
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Disappointed in service will not use again . Connected with an expert to tell me he could not help me go back and correct something that was accidently chosen just a waste of money .
Date published: 2022-04-18
Rated 1 out of 5 by from Worked great until filing Turbo Tax is very nice to use, and I have had no complaints in the past. But this year I had a serious problem at the final stage, filing. Even though I had saved a pdf already, when I elected to pay TT $25.00 charge for state with credit card, it hit a glitch and insisted it had to save the file. ...Yet it encountered an error (#567809) every time it tried to do this. There was no way to override this save, no way to select another location to save to, and the only other "help" suggestion was to start over. I spent about an hour on the phone on hold with TT representative who asked to share screen. She was silent and offered no help at all, saying she was "working on a solution," while having access to my screen. When she asked me, after all the waiting, to change my address on the account I questioned her, and she hung up without a word. My only option to file the return electronically was to pay by deducting from the refund, which required me to pay TT an additional $40. Something wrong with the system and no technical help available.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Excellent program I have been using since inception
Date published: 2022-04-18
Rated 1 out of 5 by from Way too expensive Product offered costs way more than my refund was.
Date published: 2022-04-18
Rated 5 out of 5 by from Much appreciation :D I appreciate the awesome features and user friendly process!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is Great Turbo Tax is Great the staff was very helpful and they know what there doing!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is amazing and fairly easy to use. The question asked during the tax preparation process were adequate and helpful to help me understand what was required to complete my taxes.
Date published: 2022-04-18
Rated 3 out of 5 by from Meh.. Works Lots of things and loops to jump thru... and cost money. H&R cost $100 and saves 3 hours... kinda worth that honestly. Also might have had a glich in programming... made me doubt Turbo Tax in general. Email me TT if you want details on this. Thanks. Blessings n Shoot.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use Easy to use and import feature a plus +++++++++++++
Date published: 2022-04-18
Rated 5 out of 5 by from The easy way to do taxes! Turbo tax is a fantastic program that guides you to answer questions correctly.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 668