TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from I begrudgingly use TurboTax The only reason I use Turbo Tax is because of the automatic upload feature. I despise the fact that I have to pay for the product before I know my taxes are actually filed, I don't know how much it will actually cost until the end, that state taxes cost extra and that TurboTax constantly tries to upsell you other intuit products throughout the process. I work in User Experience and TurboTax is everything I strive for my products NOT to be. You have 1 useful feature and have cornered the market, yet continue to prioritize profit over user experience. Honestly, my experience this year was worst than last with the upselling too. Really disappointing.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is user friendly! I really enjoyed step by step instructions. a lot was anticipated in regards to potential questions or concerns.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is great Easy to understand. Good explanations. Fast and easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from I HAVE A PRINTING PROBLEM. I DID A FRIEND'S TAXES AND FORGOT TO MAKE A SECOND COPY FOR HIS FILES. FOR SOME REASON MY COMPUTER WON'T LET ME PRINT A COPY NOW.
Date published: 2022-04-19
Rated 5 out of 5 by from That was easy. very helpful, very kind, very informative, very positive
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo tax could make things easier Works well for most returns. Weak internal interaction, not pulling all info from last return (tells you to get it yourself), doesn't offer into like how much foreign tax paid when it later asks you to allocate it into categories, not even how much was associated with each k-1 form you filled out, finds errors on error check that should have been flagged when going through 'interview' mode (e.g. 'property name contains too many characters', or 'such and such field is required' after not asking for the info during the interview. doesn't remember some answers if you go back to check something (like having to reanswer whether we traded cryptocurrency every time I go back to check something in income section. Odd things like summary after income section says $40000 in cap gains, but in income section it only lists $9000 (the correct amount); never could figure out the difference, or whether there was a problem and I paid too much in taxes.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbotax is very user friendly I love the new search function that take you directly to the portion of the return that you want to tackle.
Date published: 2022-04-19
Rated 5 out of 5 by from Quick and Easy! Always quick and easy- Though this yr I made a mistake and I had support via chat which was really really amazing. They guided me effortlessly and painlessly to the fix and viola everything was submitted!
Date published: 2022-04-19
Rated 4 out of 5 by from Great First time user for us went well. Will use again next year
Date published: 2022-04-19
Rated 3 out of 5 by from Regular Confusing at the time to file, Turbo Tax Deluxe was the only option at the end, when I started with Free Filing.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 668
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I begrudgingly use TurboTax The only reason I use Turbo Tax is because of the automatic upload feature. I despise the fact that I have to pay for the product before I know my taxes are actually filed, I don't know how much it will actually cost until the end, that state taxes cost extra and that TurboTax constantly tries to upsell you other intuit products throughout the process. I work in User Experience and TurboTax is everything I strive for my products NOT to be. You have 1 useful feature and have cornered the market, yet continue to prioritize profit over user experience. Honestly, my experience this year was worst than last with the upselling too. Really disappointing.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is user friendly! I really enjoyed step by step instructions. a lot was anticipated in regards to potential questions or concerns.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is great Easy to understand. Good explanations. Fast and easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from I HAVE A PRINTING PROBLEM. I DID A FRIEND'S TAXES AND FORGOT TO MAKE A SECOND COPY FOR HIS FILES. FOR SOME REASON MY COMPUTER WON'T LET ME PRINT A COPY NOW.
Date published: 2022-04-19
Rated 5 out of 5 by from That was easy. very helpful, very kind, very informative, very positive
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo tax could make things easier Works well for most returns. Weak internal interaction, not pulling all info from last return (tells you to get it yourself), doesn't offer into like how much foreign tax paid when it later asks you to allocate it into categories, not even how much was associated with each k-1 form you filled out, finds errors on error check that should have been flagged when going through 'interview' mode (e.g. 'property name contains too many characters', or 'such and such field is required' after not asking for the info during the interview. doesn't remember some answers if you go back to check something (like having to reanswer whether we traded cryptocurrency every time I go back to check something in income section. Odd things like summary after income section says $40000 in cap gains, but in income section it only lists $9000 (the correct amount); never could figure out the difference, or whether there was a problem and I paid too much in taxes.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbotax is very user friendly I love the new search function that take you directly to the portion of the return that you want to tackle.
Date published: 2022-04-19
Rated 5 out of 5 by from Quick and Easy! Always quick and easy- Though this yr I made a mistake and I had support via chat which was really really amazing. They guided me effortlessly and painlessly to the fix and viola everything was submitted!
Date published: 2022-04-19
Rated 4 out of 5 by from Great First time user for us went well. Will use again next year
Date published: 2022-04-19
Rated 3 out of 5 by from Regular Confusing at the time to file, Turbo Tax Deluxe was the only option at the end, when I started with Free Filing.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 668