TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from can't remove certain options and then they charge can't remove certain options and then they charge you for it
Date published: 2022-04-19
Rated 5 out of 5 by from very easy to use great navigation and walks you thru every possible scenario
Date published: 2022-04-19
Rated 1 out of 5 by from This is the worst program ever! Trying to submit my taxes it keeps bouncing me back to give them a payment code. It took an HOUR of doing the same thing over and over to get to where you can pay the State Taxes (which by the way are free if I transferred everything on the State of CT website but we get charged $25 plus tax to submit a tax return!!!) but after hours doing a simple 1040, no special things going on, suffice it to say I will NOT be buying Turbo Tax ever again. For the amount of time it took to do my taxes and now I have to do my sons it is worth the money to pay an accountant or go to H&R Block!
Date published: 2022-04-19
Rated 5 out of 5 by from Amazing product So simple and easy. Amazing product to use and would recommend to anyone who needs to do their taxes (everyone!)
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is the way to go!! It was fast,easy, affordable and also had helpful information.
Date published: 2022-04-19
Rated 4 out of 5 by from Live help pleasant and efficient Live Help was so easy! Got a call back within 17 minutes as stated. Sue EA for 20 years was pleasant to talk with as well as knowledgeable and efficient on how to assist - so easy to understand too.
Date published: 2022-04-19
Rated 5 out of 5 by from SO helpful! Running my own business is overwhelming, at best. Trying to figure out all the information can just be too much! I was really confused by a section and in 15 minutes, I was on the phone with a knowledgeable representative who walked my right through the confusion and it made a big difference in our return (and my sanity).
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax helps you get things done FASTER!!!!!!!! I guess because I wasn't receiving a tax refund there were wayyyyy more questions, but with the help of my son I was able to get through the process before the deadline and before I pulled all my hair out.
Date published: 2022-04-19
Rated 5 out of 5 by from Very easy and helpful I used it for the last three years and they are the best.
Date published: 2022-04-19
Rated 4 out of 5 by from Watch Out for Package Upgrade Offers TurboTax is reliable and makes it easy to get deductions. One big issue though is the opportunity to deselect a premium/upgraded package. I actually didn't need the additional service at all (didn't need to file Schedule D which I came to realize on my own unguided by TT). Thus, I had to pay additional $25 for the upgrade I didn't actually need.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 6667
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from can't remove certain options and then they charge can't remove certain options and then they charge you for it
Date published: 2022-04-19
Rated 5 out of 5 by from very easy to use great navigation and walks you thru every possible scenario
Date published: 2022-04-19
Rated 1 out of 5 by from This is the worst program ever! Trying to submit my taxes it keeps bouncing me back to give them a payment code. It took an HOUR of doing the same thing over and over to get to where you can pay the State Taxes (which by the way are free if I transferred everything on the State of CT website but we get charged $25 plus tax to submit a tax return!!!) but after hours doing a simple 1040, no special things going on, suffice it to say I will NOT be buying Turbo Tax ever again. For the amount of time it took to do my taxes and now I have to do my sons it is worth the money to pay an accountant or go to H&R Block!
Date published: 2022-04-19
Rated 5 out of 5 by from Amazing product So simple and easy. Amazing product to use and would recommend to anyone who needs to do their taxes (everyone!)
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is the way to go!! It was fast,easy, affordable and also had helpful information.
Date published: 2022-04-19
Rated 4 out of 5 by from Live help pleasant and efficient Live Help was so easy! Got a call back within 17 minutes as stated. Sue EA for 20 years was pleasant to talk with as well as knowledgeable and efficient on how to assist - so easy to understand too.
Date published: 2022-04-19
Rated 5 out of 5 by from SO helpful! Running my own business is overwhelming, at best. Trying to figure out all the information can just be too much! I was really confused by a section and in 15 minutes, I was on the phone with a knowledgeable representative who walked my right through the confusion and it made a big difference in our return (and my sanity).
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax helps you get things done FASTER!!!!!!!! I guess because I wasn't receiving a tax refund there were wayyyyy more questions, but with the help of my son I was able to get through the process before the deadline and before I pulled all my hair out.
Date published: 2022-04-19
Rated 5 out of 5 by from Very easy and helpful I used it for the last three years and they are the best.
Date published: 2022-04-19
Rated 4 out of 5 by from Watch Out for Package Upgrade Offers TurboTax is reliable and makes it easy to get deductions. One big issue though is the opportunity to deselect a premium/upgraded package. I actually didn't need the additional service at all (didn't need to file Schedule D which I came to realize on my own unguided by TT). Thus, I had to pay additional $25 for the upgrade I didn't actually need.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 6667