TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Very disappointed with TurboTax this year! Several additional charges in order to file a state return. Why is that not included in the purchase price?
Date published: 2023-03-12
Rated 5 out of 5 by from Great Service I had a wonderful experience with Larry on Turbo Tax Live. He was patient and explained everything to me in a way I could understand. Also, I feel confident he did a great job on my actual taxes.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is awesome Always helpful, chat or call. They help you figure it out
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax - Easy and Awesome Took less than 30 minutes to complete and file my returns! Turbo Tax is very easy to use, they walk you through every step with easy to understand instructions and explanations. One stop shop to file Federal and State taxes!
Date published: 2023-03-12
Rated 5 out of 5 by from EVERETTE TAX PROFESSIONAL I CAN NOT FIND THE WORDS TO SAY HOW HAPPY I AM WITH YOUR TAX PROFESSIONAL EVERETTE,SHE WAS EXTREMELY HELPFUL AND KNEW EVERYTHING THAT I NEEDED TO DO TO GET MY TAXES FILED CORRECTLY! IN MY OWN OPINION EVERETTE SHOULD RECEIVE A REALLY GOOD RAISE IN HER PAY CHECK.. SHE IS FANTASTIC. ONLY WISH I COULD DEAL WITH ONLY HER ANY TIME I HAVE A TAX PROBLEM
Date published: 2023-03-12
Rated 5 out of 5 by from This year was by far my easiest filing using Turbo I always use the guide me through everything and it was much easier this year & I was a little better organized.
Date published: 2023-03-12
Rated 5 out of 5 by from Made simple Thanks to the ability of Turbo tax to access & download year-end tax forms, it greatly simplifies the amount of time to complete taxes.
Date published: 2023-03-12
Rated 1 out of 5 by from Tax Expert Failure When doing last year's (2021) taxes, I reached out to the Tax expert that I had paid the upgraded service for to review my 1099 form and she told me it was correct, resulting in me overpaying my taxes by over $45,000 This is unacceptable, and I don't know why I opted for the higher cost product when the whole point was to verify that I filled out a form correctly. The one and only form I asked them to verify.
Date published: 2023-03-12
Rated 3 out of 5 by from tries to sell you something at every turn Tricks you into doing different things that are not included in the standard version, such as filing state taxes, and then says it will delete this info unless you upgrade. Still better than doing your own taxes I guess.
Date published: 2023-03-12
Rated 4 out of 5 by from Software is good, server connection not When I attempted to pay for the state tax filing for the relative for whom I handle tax filings, I was unable to access the server to make payment. I was asked to change my password and the system did not accept the change. I contacted the live tech support and it still took 20 minutes to reset the password so I could pay with my credit card. As a filer for multiple individuals, it's a tedious process.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6664
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Very disappointed with TurboTax this year! Several additional charges in order to file a state return. Why is that not included in the purchase price?
Date published: 2023-03-12
Rated 5 out of 5 by from Great Service I had a wonderful experience with Larry on Turbo Tax Live. He was patient and explained everything to me in a way I could understand. Also, I feel confident he did a great job on my actual taxes.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is awesome Always helpful, chat or call. They help you figure it out
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax - Easy and Awesome Took less than 30 minutes to complete and file my returns! Turbo Tax is very easy to use, they walk you through every step with easy to understand instructions and explanations. One stop shop to file Federal and State taxes!
Date published: 2023-03-12
Rated 5 out of 5 by from EVERETTE TAX PROFESSIONAL I CAN NOT FIND THE WORDS TO SAY HOW HAPPY I AM WITH YOUR TAX PROFESSIONAL EVERETTE,SHE WAS EXTREMELY HELPFUL AND KNEW EVERYTHING THAT I NEEDED TO DO TO GET MY TAXES FILED CORRECTLY! IN MY OWN OPINION EVERETTE SHOULD RECEIVE A REALLY GOOD RAISE IN HER PAY CHECK.. SHE IS FANTASTIC. ONLY WISH I COULD DEAL WITH ONLY HER ANY TIME I HAVE A TAX PROBLEM
Date published: 2023-03-12
Rated 5 out of 5 by from This year was by far my easiest filing using Turbo I always use the guide me through everything and it was much easier this year & I was a little better organized.
Date published: 2023-03-12
Rated 5 out of 5 by from Made simple Thanks to the ability of Turbo tax to access & download year-end tax forms, it greatly simplifies the amount of time to complete taxes.
Date published: 2023-03-12
Rated 1 out of 5 by from Tax Expert Failure When doing last year's (2021) taxes, I reached out to the Tax expert that I had paid the upgraded service for to review my 1099 form and she told me it was correct, resulting in me overpaying my taxes by over $45,000 This is unacceptable, and I don't know why I opted for the higher cost product when the whole point was to verify that I filled out a form correctly. The one and only form I asked them to verify.
Date published: 2023-03-12
Rated 3 out of 5 by from tries to sell you something at every turn Tricks you into doing different things that are not included in the standard version, such as filing state taxes, and then says it will delete this info unless you upgrade. Still better than doing your own taxes I guess.
Date published: 2023-03-12
Rated 4 out of 5 by from Software is good, server connection not When I attempted to pay for the state tax filing for the relative for whom I handle tax filings, I was unable to access the server to make payment. I was asked to change my password and the system did not accept the change. I contacted the live tech support and it still took 20 minutes to reset the password so I could pay with my credit card. As a filer for multiple individuals, it's a tedious process.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6664