TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from i love turbotax quick easy and the expert was fantastic to work with
Date published: 2021-02-28
Rated 3 out of 5 by from Online TurboTax Slick but Difficult We were accustomed to TurboTax for many years, each in a box on a CD or for downloading. While not as sophisticated as this all-online version, these were easy to navigate, and it was easy to find some form or line that required an entry, and it was easy to "skip around." Now navigation is hard, most progress is only through consecutive steps, and switching tasks is like finding another staircase to climb on consecutive steps. Also, we liked the feature of explanatory boxes for details, for showing math, and for explaining items; this feature is gone, and the whole process is more rigid. Also there was one apparently small error that prevented on-line or e-filing, and even traditional mail-in filing was hard to find. The error is question was impossible to locate, identify and "fix." Help and search functions are rarely helpful; obviously every effort has been made to avoid live human intervention, but we had to resort twice, neither of which were successful. Based on our experience in computerized offices, we recommend that a small group or experienced TurboTax users sit next to the programmers as each item is dealt with and designed. Then the programmers are sent home, and the users go through the entire program step by step, noting every snag, every unclear step, every confusing wording, every missing link, etc.
Date published: 2021-02-28
Rated 5 out of 5 by from I love TurboTax! I love using TurboTax. It was easy and effortless for another year!
Date published: 2021-02-28
Rated 3 out of 5 by from cameron was pretty good .ask to many personel questions AND FILLING THIS OUT IS BUNCH BS
Date published: 2021-02-28
Rated 5 out of 5 by from simply and easy I've used TurboTax for the first time and I liked it. It easy to file and not complicated.
Date published: 2021-02-28
Rated 5 out of 5 by from Great program! A very user-friendly program that made tax filing quick and easy!
Date published: 2021-02-28
Rated 5 out of 5 by from Easy I have a lot of information to fill out for what little I make. This is easy and cheap.
Date published: 2021-02-28
Rated 5 out of 5 by from Bryan is awesome! He helped me so much! Bryan tax expert with 20 years of experience helped get some information edited that was pulling in from the 2019 tax return. I had already completed my return but had 4 hang ups stopping me from filing. Thank you Bryan! You have awesome customer service skills. I should know because I work with Chick-fil-A. My pleasure!
Date published: 2021-02-28
Rated 5 out of 5 by from very simple, easy to use, and cost effective. Very easy to navigate with great one on one advice
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is Awesome I have been using turbo tax for years. it has always been easy, accurate and reliable.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6631
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from i love turbotax quick easy and the expert was fantastic to work with
Date published: 2021-02-28
Rated 3 out of 5 by from Online TurboTax Slick but Difficult We were accustomed to TurboTax for many years, each in a box on a CD or for downloading. While not as sophisticated as this all-online version, these were easy to navigate, and it was easy to find some form or line that required an entry, and it was easy to "skip around." Now navigation is hard, most progress is only through consecutive steps, and switching tasks is like finding another staircase to climb on consecutive steps. Also, we liked the feature of explanatory boxes for details, for showing math, and for explaining items; this feature is gone, and the whole process is more rigid. Also there was one apparently small error that prevented on-line or e-filing, and even traditional mail-in filing was hard to find. The error is question was impossible to locate, identify and "fix." Help and search functions are rarely helpful; obviously every effort has been made to avoid live human intervention, but we had to resort twice, neither of which were successful. Based on our experience in computerized offices, we recommend that a small group or experienced TurboTax users sit next to the programmers as each item is dealt with and designed. Then the programmers are sent home, and the users go through the entire program step by step, noting every snag, every unclear step, every confusing wording, every missing link, etc.
Date published: 2021-02-28
Rated 5 out of 5 by from I love TurboTax! I love using TurboTax. It was easy and effortless for another year!
Date published: 2021-02-28
Rated 3 out of 5 by from cameron was pretty good .ask to many personel questions AND FILLING THIS OUT IS BUNCH BS
Date published: 2021-02-28
Rated 5 out of 5 by from simply and easy I've used TurboTax for the first time and I liked it. It easy to file and not complicated.
Date published: 2021-02-28
Rated 5 out of 5 by from Great program! A very user-friendly program that made tax filing quick and easy!
Date published: 2021-02-28
Rated 5 out of 5 by from Easy I have a lot of information to fill out for what little I make. This is easy and cheap.
Date published: 2021-02-28
Rated 5 out of 5 by from Bryan is awesome! He helped me so much! Bryan tax expert with 20 years of experience helped get some information edited that was pulling in from the 2019 tax return. I had already completed my return but had 4 hang ups stopping me from filing. Thank you Bryan! You have awesome customer service skills. I should know because I work with Chick-fil-A. My pleasure!
Date published: 2021-02-28
Rated 5 out of 5 by from very simple, easy to use, and cost effective. Very easy to navigate with great one on one advice
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is Awesome I have been using turbo tax for years. it has always been easy, accurate and reliable.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6631