TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Make doing taxes easier It's like having a personal tax assistant, guiding you through all relevant deductions, with a great user interface and customer experience.
Date published: 2023-03-13
Rated 2 out of 5 by from Program updates take more time than tax prep Intuit uses their own operating environment which seems to be different than most Windows programs. After installing and using the program a couple times, updates failed with error 1603. I rebooted, shut down other applications including antivirus, and no matter what the update process would not work until i re-installed turbotax. I had to reinstall it three separate times to complete my taxes. The problem there is that you cannot USE THE PRODUCT unless you can successfully update the product. I literally spent more hours of my time installing/rebooting/uninstalling/updating Turbotax Business than i did actually entering the data for returns. Then when i went to pay for my state return, the payment form (in Intuit's proprietary browser) would not accept my payment information. The continue button would not become available until I typed data in every single box in the form, even if it was already prepopulated by Intuit. The entire product seems like it was written by idiots who know nothing about making a program user friendly.
Date published: 2023-03-13
Rated 5 out of 5 by from Undisputed Refunds Champs! My experience was incredibly simple. I will always do my taxes with turbo tax it is extremely quick thank you!
Date published: 2023-03-13
Rated 5 out of 5 by from awsome!!! great guy and very helpful. I will be returning!!!!
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo tax makes filing taxes easy It was quick and easy. I liked how the program covered any type of situation that could be added so there is no mistakes
Date published: 2023-03-13
Rated 3 out of 5 by from advertisement is just advertisement for one, the front page advertisement cost is too attractive, but when it actually files, the cost is totally different. why do you even bother to "SHOW" the option to begin with? false sense. another issue, seemed to happen for a while, is getting forms from investment institution. at the end, there are always boxes not correctly captured. so the whole idea became semi-auto-filled. When it asked me to keep checking, i spend more time going back through papers/docs just to look for that piece of information.
Date published: 2023-03-13
Rated 5 out of 5 by from Love turbo tax! Love the ease of using turbo tax! I recommend them to everyone.
Date published: 2023-03-13
Rated 5 out of 5 by from fast easy!!! it was fast and easy and it was free!!!!!! will do it again next year
Date published: 2023-03-13
Rated 5 out of 5 by from Everything was great! I've been using Turbo Tax for several years and went to the full-service last year. Everything has been great and helpful in saving time!
Date published: 2023-03-13
Rated 1 out of 5 by from Turbo Tax is a fraud After going through the turbo tax system alone, which was decent. I was then prompted that I had to pay the $200 for Max with no other option AFTER spending an hour. Then after everything I my bank didnt give me one number as I didnt make enough for it, which doesn't allow me to e-file and unforutnately I couldnt go back and change my payment info as I already had PAID with my CC first. Had to spend another hour to fix this one proplem
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6631
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Make doing taxes easier It's like having a personal tax assistant, guiding you through all relevant deductions, with a great user interface and customer experience.
Date published: 2023-03-13
Rated 2 out of 5 by from Program updates take more time than tax prep Intuit uses their own operating environment which seems to be different than most Windows programs. After installing and using the program a couple times, updates failed with error 1603. I rebooted, shut down other applications including antivirus, and no matter what the update process would not work until i re-installed turbotax. I had to reinstall it three separate times to complete my taxes. The problem there is that you cannot USE THE PRODUCT unless you can successfully update the product. I literally spent more hours of my time installing/rebooting/uninstalling/updating Turbotax Business than i did actually entering the data for returns. Then when i went to pay for my state return, the payment form (in Intuit's proprietary browser) would not accept my payment information. The continue button would not become available until I typed data in every single box in the form, even if it was already prepopulated by Intuit. The entire product seems like it was written by idiots who know nothing about making a program user friendly.
Date published: 2023-03-13
Rated 5 out of 5 by from Undisputed Refunds Champs! My experience was incredibly simple. I will always do my taxes with turbo tax it is extremely quick thank you!
Date published: 2023-03-13
Rated 5 out of 5 by from awsome!!! great guy and very helpful. I will be returning!!!!
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo tax makes filing taxes easy It was quick and easy. I liked how the program covered any type of situation that could be added so there is no mistakes
Date published: 2023-03-13
Rated 3 out of 5 by from advertisement is just advertisement for one, the front page advertisement cost is too attractive, but when it actually files, the cost is totally different. why do you even bother to "SHOW" the option to begin with? false sense. another issue, seemed to happen for a while, is getting forms from investment institution. at the end, there are always boxes not correctly captured. so the whole idea became semi-auto-filled. When it asked me to keep checking, i spend more time going back through papers/docs just to look for that piece of information.
Date published: 2023-03-13
Rated 5 out of 5 by from Love turbo tax! Love the ease of using turbo tax! I recommend them to everyone.
Date published: 2023-03-13
Rated 5 out of 5 by from fast easy!!! it was fast and easy and it was free!!!!!! will do it again next year
Date published: 2023-03-13
Rated 5 out of 5 by from Everything was great! I've been using Turbo Tax for several years and went to the full-service last year. Everything has been great and helpful in saving time!
Date published: 2023-03-13
Rated 1 out of 5 by from Turbo Tax is a fraud After going through the turbo tax system alone, which was decent. I was then prompted that I had to pay the $200 for Max with no other option AFTER spending an hour. Then after everything I my bank didnt give me one number as I didnt make enough for it, which doesn't allow me to e-file and unforutnately I couldnt go back and change my payment info as I already had PAID with my CC first. Had to spend another hour to fix this one proplem
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6631