TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Fine but Spendy TurboTax is easy to use, but is spendy. Not sure if it is worth the cost at this point, especially when my refund was so low this year compared to years before with not much of a change in income.
Date published: 2022-04-18
Rated 5 out of 5 by from Very helpful and thorough on both filings. Many questions asked and answered to assure accuracy.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy It was easy. That’s all I want to say. Have a nice day
Date published: 2022-04-18
Rated 5 out of 5 by from Definitely the way to go! Quick and easy to use! Waste no time! Elks you through the process step by step. Help is always available if needed.
Date published: 2022-04-18
Rated 2 out of 5 by from Process flow problems Two process flow problems: First, there was a section asking if I'd invested in crypto, but there was no follow-up to the question (regardless of my answer). Second, there was no clear notification prior to submitting payment that there would be a 2.49% surcharge for using a credit card to pay the IRS. If you will charge additional money beyond what is being displayed as "tax due", that additional charge should be clearly displayed BEFORE I choose to send you $50 for using your product.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy and efficient 2nd tear using it and turbo tax was easy and efficient
Date published: 2022-04-18
Rated 2 out of 5 by from I think this year Turbo Tax was very misleading I normally get a disc I buy in store. This year I did online and paid much more than I would normally and I am not sure exactly why. I feel you can be much more straightforward. I doubt if I will be a return customer . Just be straightforward to begin with. Also each year Put in information regarding tribal per capita. And you still get stuck on it.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is the best! I have used walk in service for the last 14 years! This is much easier and quicker! Just try it and you will see!!
Date published: 2022-04-18
Rated 3 out of 5 by from Ok in a pinch I have used Turbo Tax in prior years, but I think it leaves a lot to be desired if you have an idea of what you need. If you have a very basic return, it's pretty good. If you know you need certain things, it's often difficult to find them and/or you can't access them at all. Pretty disappointed this year.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax has been consistently good. Over the past few years, I have used Turbotax. Their service has been consistently good and excellent. This is especially true at times where one is caught up in the daily activities of life and it's motions and forgets about the tax deadline. Turbotax has come through in a clutch and does help save time. Overall, I would also claim it to be easier and cheaper than traditional tax offices. I am capable of doing my own taxes, but turbotax has been great for efficiency and time. It makes the tasks of doing taxes a lot less daunting. (Especially true if you've used them in years prior, as there is a lot of simplicity with retained information.)
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6612
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Fine but Spendy TurboTax is easy to use, but is spendy. Not sure if it is worth the cost at this point, especially when my refund was so low this year compared to years before with not much of a change in income.
Date published: 2022-04-18
Rated 5 out of 5 by from Very helpful and thorough on both filings. Many questions asked and answered to assure accuracy.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy It was easy. That’s all I want to say. Have a nice day
Date published: 2022-04-18
Rated 5 out of 5 by from Definitely the way to go! Quick and easy to use! Waste no time! Elks you through the process step by step. Help is always available if needed.
Date published: 2022-04-18
Rated 2 out of 5 by from Process flow problems Two process flow problems: First, there was a section asking if I'd invested in crypto, but there was no follow-up to the question (regardless of my answer). Second, there was no clear notification prior to submitting payment that there would be a 2.49% surcharge for using a credit card to pay the IRS. If you will charge additional money beyond what is being displayed as "tax due", that additional charge should be clearly displayed BEFORE I choose to send you $50 for using your product.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy and efficient 2nd tear using it and turbo tax was easy and efficient
Date published: 2022-04-18
Rated 2 out of 5 by from I think this year Turbo Tax was very misleading I normally get a disc I buy in store. This year I did online and paid much more than I would normally and I am not sure exactly why. I feel you can be much more straightforward. I doubt if I will be a return customer . Just be straightforward to begin with. Also each year Put in information regarding tribal per capita. And you still get stuck on it.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is the best! I have used walk in service for the last 14 years! This is much easier and quicker! Just try it and you will see!!
Date published: 2022-04-18
Rated 3 out of 5 by from Ok in a pinch I have used Turbo Tax in prior years, but I think it leaves a lot to be desired if you have an idea of what you need. If you have a very basic return, it's pretty good. If you know you need certain things, it's often difficult to find them and/or you can't access them at all. Pretty disappointed this year.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax has been consistently good. Over the past few years, I have used Turbotax. Their service has been consistently good and excellent. This is especially true at times where one is caught up in the daily activities of life and it's motions and forgets about the tax deadline. Turbotax has come through in a clutch and does help save time. Overall, I would also claim it to be easier and cheaper than traditional tax offices. I am capable of doing my own taxes, but turbotax has been great for efficiency and time. It makes the tasks of doing taxes a lot less daunting. (Especially true if you've used them in years prior, as there is a lot of simplicity with retained information.)
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6612