TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by
DSFB from
I used to like using Turbo Tax.
Until today, I never had a problem with using Turbo Tax. In fact, I found it user friendly and relatively fool-proof. I clearly remember choosing the basic service for $39 because the application pushes you in the direction to use a preparer. I am someone who needs a pin #. I specifically recall when I e-filed my return that the application did not ask me to input my pin # anywhere. Four days later (today), I received a notification that my return was rejected and of course it was the missing pin #. There is no option to go back to the page of the pin # myself so I click to have the application take me to the page to enter my pin. Afterward, I reviewed and it charged me for the deluxe version, which I did not elect. I'm not even receiving a $1,000 refund and now you're taking $78 plus tax. I'm so angry and upset right now. What is going on with Turbo Tax??
Date published: 2023-01-19
Rated 5 out of 5 by
Britt8391 from
Super Easy
The specialist really make it easy worth the extra money
Date published: 2023-01-19
Rated 5 out of 5 by
Nessa lynn from
Turbo tax is the best
Great easy to do on my own and clear to do with out help
Date published: 2023-01-19
Rated 5 out of 5 by
Moses R from
Very quick and easy!
Very easy to use. That is why I continue my returns with Turbo Tax every year.
Date published: 2023-01-19
Rated 5 out of 5 by
cowboy6969 from
turbotax is great
really good it was really easy to use i use it every year
Date published: 2023-01-19
Rated 5 out of 5 by
Joseph2689 from
Turbo tax really is awesome
I've been using Turbo Tax for years and I wouldn't use another tax service.
Date published: 2023-01-19
Rated 5 out of 5 by
two_gear from
Great Experience with Turbo Tax
It was simple, fast and I have used it for a very long time.
Date published: 2023-01-19
Rated 3 out of 5 by
MUSCRATNICKERS from
SO SIMPLE
EASY AND VERY QUICK WITH ASOBULETLY NO ISSUES AT ALL
Date published: 2023-01-19
Rated 5 out of 5 by
hanxb from
my first time
super easy and simple glad I used Turbo for my first time
Date published: 2023-01-19
Rated 5 out of 5 by
Love4Dinos from
Customer Support Rocks
The helpful advice from the live chat, both ladies were very nice and so quick! First time in 3 years of using turbo tax I have ever needed assistance and you all are wizards! Hands down the best customer support! Thanks!
All TurboTax® Offerings Reviews - Page 6606
Date published: 2023-01-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
DSFB from
I used to like using Turbo Tax.
Until today, I never had a problem with using Turbo Tax. In fact, I found it user friendly and relatively fool-proof. I clearly remember choosing the basic service for $39 because the application pushes you in the direction to use a preparer. I am someone who needs a pin #. I specifically recall when I e-filed my return that the application did not ask me to input my pin # anywhere. Four days later (today), I received a notification that my return was rejected and of course it was the missing pin #. There is no option to go back to the page of the pin # myself so I click to have the application take me to the page to enter my pin. Afterward, I reviewed and it charged me for the deluxe version, which I did not elect. I'm not even receiving a $1,000 refund and now you're taking $78 plus tax. I'm so angry and upset right now. What is going on with Turbo Tax??
Date published: 2023-01-19
Rated 5 out of 5 by
Britt8391 from
Super Easy
The specialist really make it easy worth the extra money
Date published: 2023-01-19
Rated 5 out of 5 by
Nessa lynn from
Turbo tax is the best
Great easy to do on my own and clear to do with out help
Date published: 2023-01-19
Rated 5 out of 5 by
Moses R from
Very quick and easy!
Very easy to use. That is why I continue my returns with Turbo Tax every year.
Date published: 2023-01-19
Rated 5 out of 5 by
cowboy6969 from
turbotax is great
really good it was really easy to use i use it every year
Date published: 2023-01-19
Rated 5 out of 5 by
Joseph2689 from
Turbo tax really is awesome
I've been using Turbo Tax for years and I wouldn't use another tax service.
Date published: 2023-01-19
Rated 5 out of 5 by
two_gear from
Great Experience with Turbo Tax
It was simple, fast and I have used it for a very long time.
Date published: 2023-01-19
Rated 3 out of 5 by
MUSCRATNICKERS from
SO SIMPLE
EASY AND VERY QUICK WITH ASOBULETLY NO ISSUES AT ALL
Date published: 2023-01-19
Rated 5 out of 5 by
hanxb from
my first time
super easy and simple glad I used Turbo for my first time
Date published: 2023-01-19
Rated 5 out of 5 by
Love4Dinos from
Customer Support Rocks
The helpful advice from the live chat, both ladies were very nice and so quick! First time in 3 years of using turbo tax I have ever needed assistance and you all are wizards! Hands down the best customer support! Thanks!
All TurboTax® Offerings Reviews - Page 6606
Date published: 2023-01-19