TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from I used to like using Turbo Tax. Until today, I never had a problem with using Turbo Tax. In fact, I found it user friendly and relatively fool-proof. I clearly remember choosing the basic service for $39 because the application pushes you in the direction to use a preparer. I am someone who needs a pin #. I specifically recall when I e-filed my return that the application did not ask me to input my pin # anywhere. Four days later (today), I received a notification that my return was rejected and of course it was the missing pin #. There is no option to go back to the page of the pin # myself so I click to have the application take me to the page to enter my pin. Afterward, I reviewed and it charged me for the deluxe version, which I did not elect. I'm not even receiving a $1,000 refund and now you're taking $78 plus tax. I'm so angry and upset right now. What is going on with Turbo Tax??
Date published: 2023-01-19
Rated 5 out of 5 by from Super Easy The specialist really make it easy worth the extra money
Date published: 2023-01-19
Rated 5 out of 5 by from Turbo tax is the best Great easy to do on my own and clear to do with out help
Date published: 2023-01-19
Rated 5 out of 5 by from Very quick and easy! Very easy to use. That is why I continue my returns with Turbo Tax every year.
Date published: 2023-01-19
Rated 5 out of 5 by from turbotax is great really good it was really easy to use i use it every year
Date published: 2023-01-19
Rated 5 out of 5 by from Turbo tax really is awesome I've been using Turbo Tax for years and I wouldn't use another tax service.
Date published: 2023-01-19
Rated 5 out of 5 by from Great Experience with Turbo Tax It was simple, fast and I have used it for a very long time.
Date published: 2023-01-19
Rated 3 out of 5 by from SO SIMPLE EASY AND VERY QUICK WITH ASOBULETLY NO ISSUES AT ALL
Date published: 2023-01-19
Rated 5 out of 5 by from my first time super easy and simple glad I used Turbo for my first time
Date published: 2023-01-19
Rated 5 out of 5 by from Customer Support Rocks The helpful advice from the live chat, both ladies were very nice and so quick! First time in 3 years of using turbo tax I have ever needed assistance and you all are wizards! Hands down the best customer support! Thanks!
Date published: 2023-01-19
All TurboTax® Offerings Reviews - Page 6606
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I used to like using Turbo Tax. Until today, I never had a problem with using Turbo Tax. In fact, I found it user friendly and relatively fool-proof. I clearly remember choosing the basic service for $39 because the application pushes you in the direction to use a preparer. I am someone who needs a pin #. I specifically recall when I e-filed my return that the application did not ask me to input my pin # anywhere. Four days later (today), I received a notification that my return was rejected and of course it was the missing pin #. There is no option to go back to the page of the pin # myself so I click to have the application take me to the page to enter my pin. Afterward, I reviewed and it charged me for the deluxe version, which I did not elect. I'm not even receiving a $1,000 refund and now you're taking $78 plus tax. I'm so angry and upset right now. What is going on with Turbo Tax??
Date published: 2023-01-19
Rated 5 out of 5 by from Super Easy The specialist really make it easy worth the extra money
Date published: 2023-01-19
Rated 5 out of 5 by from Turbo tax is the best Great easy to do on my own and clear to do with out help
Date published: 2023-01-19
Rated 5 out of 5 by from Very quick and easy! Very easy to use. That is why I continue my returns with Turbo Tax every year.
Date published: 2023-01-19
Rated 5 out of 5 by from turbotax is great really good it was really easy to use i use it every year
Date published: 2023-01-19
Rated 5 out of 5 by from Turbo tax really is awesome I've been using Turbo Tax for years and I wouldn't use another tax service.
Date published: 2023-01-19
Rated 5 out of 5 by from Great Experience with Turbo Tax It was simple, fast and I have used it for a very long time.
Date published: 2023-01-19
Rated 3 out of 5 by from SO SIMPLE EASY AND VERY QUICK WITH ASOBULETLY NO ISSUES AT ALL
Date published: 2023-01-19
Rated 5 out of 5 by from my first time super easy and simple glad I used Turbo for my first time
Date published: 2023-01-19
Rated 5 out of 5 by from Customer Support Rocks The helpful advice from the live chat, both ladies were very nice and so quick! First time in 3 years of using turbo tax I have ever needed assistance and you all are wizards! Hands down the best customer support! Thanks!
Date published: 2023-01-19
All TurboTax® Offerings Reviews - Page 6606