TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great! Information and Anwsers to quetions is helpful. Thanks
Date published: 2021-10-15
Rated 3 out of 5 by from Turbo tax meh could have been better. Any other service im sure would have put more effort in.
Date published: 2021-10-15
Rated 3 out of 5 by from Mediocre at best. The software fills out the form, but provides little to no guidance. The "explain" links lacked content. The help links to the turbo tax community and IRS forms were cumbersome. If I am going to read IRS forms, instructions and publications to figure out how to complete the form, then turbo tax merely completes the form and checks the calculations. When I called for assistance...First time the office was closed. Second time I got disconnected. Third time they said I got the wrong department even though I called the number provided by the software. The number they provided me was to the IRS..... very irritating. I eventually spent hours reviewing the IRS form instructions and got my return completed. The software may have saved some time checking calculations, but that time was lost looking up information not required on a paper form or figuring out the software.
Date published: 2021-10-15
Rated 4 out of 5 by from Always Use TurboTax I've been using TurboTax for years... have not used anything else. Through the years, it's been easy to use except for this year. It's changed and I don't know how to articulate it. I think there are steps being skipped that make it confusing to know that all your information has been entered properly and confidently.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is an AWESOME TOOL Easy as 123 the process guides you through and explains each steps
Date published: 2021-10-15
Rated 5 out of 5 by from We love using Turbotax! Turbotax always makes the experience easy and painless to do. I am so glad to have all the FAQs and help at my fingertips and I do not have to stress about missing anything
Date published: 2021-10-15
Rated 3 out of 5 by from This year is just too hard. Can't e-file, it keeps on failing with messages that it cannot transmit to Turbo Tax Center. So frustrating.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is the Best Choice Turbo Tax is easier to use and gets you a better return and lower taxes compared to the competition.
Date published: 2021-10-15
Rated 5 out of 5 by from awesome TurboTax made it much easier for me to get my taxes done.
Date published: 2021-10-15
Rated 5 out of 5 by from 1st Time User - Loved It I've always paid TOP DOLLAR for tax accounting, but figured I'd give it a shot. Great job!
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 67
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great! Information and Anwsers to quetions is helpful. Thanks
Date published: 2021-10-15
Rated 3 out of 5 by from Turbo tax meh could have been better. Any other service im sure would have put more effort in.
Date published: 2021-10-15
Rated 3 out of 5 by from Mediocre at best. The software fills out the form, but provides little to no guidance. The "explain" links lacked content. The help links to the turbo tax community and IRS forms were cumbersome. If I am going to read IRS forms, instructions and publications to figure out how to complete the form, then turbo tax merely completes the form and checks the calculations. When I called for assistance...First time the office was closed. Second time I got disconnected. Third time they said I got the wrong department even though I called the number provided by the software. The number they provided me was to the IRS..... very irritating. I eventually spent hours reviewing the IRS form instructions and got my return completed. The software may have saved some time checking calculations, but that time was lost looking up information not required on a paper form or figuring out the software.
Date published: 2021-10-15
Rated 4 out of 5 by from Always Use TurboTax I've been using TurboTax for years... have not used anything else. Through the years, it's been easy to use except for this year. It's changed and I don't know how to articulate it. I think there are steps being skipped that make it confusing to know that all your information has been entered properly and confidently.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is an AWESOME TOOL Easy as 123 the process guides you through and explains each steps
Date published: 2021-10-15
Rated 5 out of 5 by from We love using Turbotax! Turbotax always makes the experience easy and painless to do. I am so glad to have all the FAQs and help at my fingertips and I do not have to stress about missing anything
Date published: 2021-10-15
Rated 3 out of 5 by from This year is just too hard. Can't e-file, it keeps on failing with messages that it cannot transmit to Turbo Tax Center. So frustrating.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is the Best Choice Turbo Tax is easier to use and gets you a better return and lower taxes compared to the competition.
Date published: 2021-10-15
Rated 5 out of 5 by from awesome TurboTax made it much easier for me to get my taxes done.
Date published: 2021-10-15
Rated 5 out of 5 by from 1st Time User - Loved It I've always paid TOP DOLLAR for tax accounting, but figured I'd give it a shot. Great job!
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 67