TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Confusing The feature to take a picture or upload a document such as a 1099 creates confusion. I ended up with two 1099r documents when I only have one, because it expected me to update last years AND thought there was a second one because I uploaded the current year’s version. Luckily it caught it and asked if they were duplicates. The “take a picture” feature also didn’t pick up which state a 1099int was earned in, causing confusion when it prompted me to manually enter the state but no other info making me think it was creating a duplicate of this income also. Plus a lot of questions and review prompts imply you’ve entered something incorrectly when it is in fact accurate. Don’t know if it’s the IRS or TurboTax causing this, but taxes were far more frustrating this year than many recent years
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax is amaing This way to file taxes was the easiest. Will continue to use this site every year when tax time comes around.
Date published: 2023-03-16
Rated 4 out of 5 by from Missing option to print only forms to save It's hard to understand why Turbotax would have removed the options in printing to print only forms to save or forms to file. I had to go through 55 pages and uncheck everything I didn't need to print to save. Please bring that feature back.
Date published: 2023-03-16
Rated 5 out of 5 by from Easy to understand/excellent assistance The tax consultants I spoke with for assistance/questions (Britt and Nancy) were friendly, knowledgeable and answered all my questions, therefore, giving me peace of mind.
Date published: 2023-03-16
Rated 5 out of 5 by from Easy to Use and Had all the Forms I needed This year, our return was a bit more complicated because I received a K-1 from my mother's estate. Turbo Tax had the form and made it easy to understand how to file my return.
Date published: 2023-03-16
Rated 1 out of 5 by from Turbotax is FRUSTRATING Turbotax would not import good Quickbooks data files and would not e-file returns due to a valid Business Activity Code that it didn't like. Customer support continued to refer me to Quickbooks and then Quickbooks would refer me back to Turbotax. This occurred 4 times. I finally gave up and did everything manually. Really, really poor.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is convenient had to contact 5 tax experts before finding Les who was great!
Date published: 2023-03-16
Rated 1 out of 5 by from Turbo tax sneaks "deluxe products" on you. Turbo tax sneaks "deluxe products" on you and make it difficult to figure out how to remove them without redoing your whole return.
Date published: 2023-03-16
Rated 4 out of 5 by from Caught complicated issues that HR Block missed HR Block has confusing language and missed several important details in my complicated stock transactions and gave me no option to manually fix it. I gave up midway thru and switch to TurboTax and it caught those items and asked me about them and got the details correct. I wish the price were more reasonable though :(
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is the bomb! ease of use. Walked through every possible tax break/scenario
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6599
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Confusing The feature to take a picture or upload a document such as a 1099 creates confusion. I ended up with two 1099r documents when I only have one, because it expected me to update last years AND thought there was a second one because I uploaded the current year’s version. Luckily it caught it and asked if they were duplicates. The “take a picture” feature also didn’t pick up which state a 1099int was earned in, causing confusion when it prompted me to manually enter the state but no other info making me think it was creating a duplicate of this income also. Plus a lot of questions and review prompts imply you’ve entered something incorrectly when it is in fact accurate. Don’t know if it’s the IRS or TurboTax causing this, but taxes were far more frustrating this year than many recent years
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax is amaing This way to file taxes was the easiest. Will continue to use this site every year when tax time comes around.
Date published: 2023-03-16
Rated 4 out of 5 by from Missing option to print only forms to save It's hard to understand why Turbotax would have removed the options in printing to print only forms to save or forms to file. I had to go through 55 pages and uncheck everything I didn't need to print to save. Please bring that feature back.
Date published: 2023-03-16
Rated 5 out of 5 by from Easy to understand/excellent assistance The tax consultants I spoke with for assistance/questions (Britt and Nancy) were friendly, knowledgeable and answered all my questions, therefore, giving me peace of mind.
Date published: 2023-03-16
Rated 5 out of 5 by from Easy to Use and Had all the Forms I needed This year, our return was a bit more complicated because I received a K-1 from my mother's estate. Turbo Tax had the form and made it easy to understand how to file my return.
Date published: 2023-03-16
Rated 1 out of 5 by from Turbotax is FRUSTRATING Turbotax would not import good Quickbooks data files and would not e-file returns due to a valid Business Activity Code that it didn't like. Customer support continued to refer me to Quickbooks and then Quickbooks would refer me back to Turbotax. This occurred 4 times. I finally gave up and did everything manually. Really, really poor.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is convenient had to contact 5 tax experts before finding Les who was great!
Date published: 2023-03-16
Rated 1 out of 5 by from Turbo tax sneaks "deluxe products" on you. Turbo tax sneaks "deluxe products" on you and make it difficult to figure out how to remove them without redoing your whole return.
Date published: 2023-03-16
Rated 4 out of 5 by from Caught complicated issues that HR Block missed HR Block has confusing language and missed several important details in my complicated stock transactions and gave me no option to manually fix it. I gave up midway thru and switch to TurboTax and it caught those items and asked me about them and got the details correct. I wish the price were more reasonable though :(
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is the bomb! ease of use. Walked through every possible tax break/scenario
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6599