TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Great experience No problem with the service. I have used TurboTax for many years.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is Great! The experts I worked with were very helpful. They answered all my questions and clarified all my concerns and confusions. They also guided me through the process and steps needed. Overall, I'm very satisfied with their service.
Date published: 2022-04-07
Rated 2 out of 5 by from The accountant was great, but cost not! The representatives at TurboTax are wonderful. Unfortunately, when you pay for the deluxe, they still charge you an additional $39 processing fee. That is ridiculous. If you have money to spare it's fine, but for those of us that can't even pay our bills, it's too much.
Date published: 2022-04-07
Rated 5 out of 5 by from Better than a tax man This was the easiest tax return that I have ever done. My tax due is less than it has been in over 8 years having a professional doing them. Turbo tax saved me over $900.00 asking the right questions. Will use next year for sure.
Date published: 2022-04-07
Rated 4 out of 5 by from Some things confusing as far as the wording Not sure if correct numbers used about inheriting an IRA
Date published: 2022-04-07
Rated 2 out of 5 by from More hands-on than I had hoped Many things to improve on. My tax expert sent me numerous excel sheets to complete on my own. They were confusing and repetitive. You should standardize those sheets so that it's all in 1 cloud-based form/sheet. That process was very tedious and frustrating and made me want to use another service. The process involved the following: download the various Microsoft Excel spreadsheets provided by the tax expert, upload them to google drive so I could edit it (not everyone has Microsoft excel), download them from google drive upon completing them, upload them to TurboTax.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is awesome Amazing service from the personal communication to the app services
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is great! Easy to follow the process! Used for several years.
Date published: 2022-04-07
Rated 5 out of 5 by from Easy to use! I was worried about filing my taxes this year because I have never done that before. This is my first year out of college and working full time. Easy to use!
Date published: 2022-04-07
Rated 5 out of 5 by from Makes filing a breeze I like that turbotax walks me through each step of the return and prompts with detailed questions to help me enter the correct information. Being able to import data from broker 1099's also saves time and ensures the numbers are accurate.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 6583
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great experience No problem with the service. I have used TurboTax for many years.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is Great! The experts I worked with were very helpful. They answered all my questions and clarified all my concerns and confusions. They also guided me through the process and steps needed. Overall, I'm very satisfied with their service.
Date published: 2022-04-07
Rated 2 out of 5 by from The accountant was great, but cost not! The representatives at TurboTax are wonderful. Unfortunately, when you pay for the deluxe, they still charge you an additional $39 processing fee. That is ridiculous. If you have money to spare it's fine, but for those of us that can't even pay our bills, it's too much.
Date published: 2022-04-07
Rated 5 out of 5 by from Better than a tax man This was the easiest tax return that I have ever done. My tax due is less than it has been in over 8 years having a professional doing them. Turbo tax saved me over $900.00 asking the right questions. Will use next year for sure.
Date published: 2022-04-07
Rated 4 out of 5 by from Some things confusing as far as the wording Not sure if correct numbers used about inheriting an IRA
Date published: 2022-04-07
Rated 2 out of 5 by from More hands-on than I had hoped Many things to improve on. My tax expert sent me numerous excel sheets to complete on my own. They were confusing and repetitive. You should standardize those sheets so that it's all in 1 cloud-based form/sheet. That process was very tedious and frustrating and made me want to use another service. The process involved the following: download the various Microsoft Excel spreadsheets provided by the tax expert, upload them to google drive so I could edit it (not everyone has Microsoft excel), download them from google drive upon completing them, upload them to TurboTax.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is awesome Amazing service from the personal communication to the app services
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is great! Easy to follow the process! Used for several years.
Date published: 2022-04-07
Rated 5 out of 5 by from Easy to use! I was worried about filing my taxes this year because I have never done that before. This is my first year out of college and working full time. Easy to use!
Date published: 2022-04-07
Rated 5 out of 5 by from Makes filing a breeze I like that turbotax walks me through each step of the return and prompts with detailed questions to help me enter the correct information. Being able to import data from broker 1099's also saves time and ensures the numbers are accurate.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 6583