TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Found one year-over-year issue and support acces In preparing to e-file my returns I was asked to confirm 2020 AGI and PINS were entered in the process for myself and my spouse. I checked my 2020 TurboTax return and both matched. Unfortunately, both my Fed and State were rejected. After trying to resubmit and getting rejected again I was able to contact TurboTax by phone and explained my situation. I found that the issue resulted from the fact that I did not e-file in 2020 but submitted by mail. This resulted in no prior AGI showing as the IRS had not yet posted my return in their records for about a year from filing. TurboTax should add a question about how you filed your prior year return whether it is apparent in your records or not. It was also difficult to find an in-person contact point for your support in your web site. It took me over an hour to finally wade through your electronic response system and get a person to call me back. This was happening on the IRS deadline date and I feel it should be easier to reach out for help in such a situation where I have no idea what is happening on the submission of my returns. It should be incorporated to the program for such support contact information.
Date published: 2022-04-20
Rated 5 out of 5 by from Super Easy! Thank you! Turbo Tax 2022 got my taxes done in comfort of my home
Date published: 2022-04-20
Rated 3 out of 5 by from -turbo tax is awesome BUT it is VERY DIFFICULT FOR OLDERS to remember all the ways we have to remember how to get into our turbo tax/intuit information from year to year. It takes too long and is too confusing
Date published: 2022-04-20
Rated 5 out of 5 by from Easy! Super fast and easy! Using multiple years in a row made things simple.
Date published: 2022-04-20
Rated 5 out of 5 by from Always great to have Turbo Tax at my fingtips easy to use and Frank was a great assist when I got stuck. he solved my problem immediately!
Date published: 2022-04-20
Rated 3 out of 5 by from TurboTax is okay Was okay and convenient but very confusing to follow along to
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo tax is great It was easy and knowledgeable they kept me informed about everything I had to do
Date published: 2022-04-20
Rated 5 out of 5 by from I love Turbo Tax I've enjoyed using Turbo Tax over the years. I use them every year I file
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax was very helpful! I felt confidant filing my taxes and knowing I had a live agent to speak to if I needed it.
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax Live Experts is the Way to Go I choose the Live Experts option because it is fast, easy to use and it removes the frustration of trying to figure out what data goes into which category. Instead, the Live Expert does all that for me and gives me the confidence that my return is done correctly.
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 6580
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Found one year-over-year issue and support acces In preparing to e-file my returns I was asked to confirm 2020 AGI and PINS were entered in the process for myself and my spouse. I checked my 2020 TurboTax return and both matched. Unfortunately, both my Fed and State were rejected. After trying to resubmit and getting rejected again I was able to contact TurboTax by phone and explained my situation. I found that the issue resulted from the fact that I did not e-file in 2020 but submitted by mail. This resulted in no prior AGI showing as the IRS had not yet posted my return in their records for about a year from filing. TurboTax should add a question about how you filed your prior year return whether it is apparent in your records or not. It was also difficult to find an in-person contact point for your support in your web site. It took me over an hour to finally wade through your electronic response system and get a person to call me back. This was happening on the IRS deadline date and I feel it should be easier to reach out for help in such a situation where I have no idea what is happening on the submission of my returns. It should be incorporated to the program for such support contact information.
Date published: 2022-04-20
Rated 5 out of 5 by from Super Easy! Thank you! Turbo Tax 2022 got my taxes done in comfort of my home
Date published: 2022-04-20
Rated 3 out of 5 by from -turbo tax is awesome BUT it is VERY DIFFICULT FOR OLDERS to remember all the ways we have to remember how to get into our turbo tax/intuit information from year to year. It takes too long and is too confusing
Date published: 2022-04-20
Rated 5 out of 5 by from Easy! Super fast and easy! Using multiple years in a row made things simple.
Date published: 2022-04-20
Rated 5 out of 5 by from Always great to have Turbo Tax at my fingtips easy to use and Frank was a great assist when I got stuck. he solved my problem immediately!
Date published: 2022-04-20
Rated 3 out of 5 by from TurboTax is okay Was okay and convenient but very confusing to follow along to
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo tax is great It was easy and knowledgeable they kept me informed about everything I had to do
Date published: 2022-04-20
Rated 5 out of 5 by from I love Turbo Tax I've enjoyed using Turbo Tax over the years. I use them every year I file
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax was very helpful! I felt confidant filing my taxes and knowing I had a live agent to speak to if I needed it.
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax Live Experts is the Way to Go I choose the Live Experts option because it is fast, easy to use and it removes the frustration of trying to figure out what data goes into which category. Instead, the Live Expert does all that for me and gives me the confidence that my return is done correctly.
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 6580