TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 8 years in a row User friendly with tax support to help with last years complicated stimulus payments.
Date published: 2022-02-26
Rated 3 out of 5 by from Turbo Taxis great Easy questions, but too much for us seniors. Too a long time to work the computer.
Date published: 2022-02-26
Rated 4 out of 5 by from EASY LIVE EXPERTS ARE VERY HELPFUL. I LOVE TURBO TAX VERY MUCH
Date published: 2022-02-26
Rated 4 out of 5 by from Very easy to navigate Love the software. It is very easy to complete the returns even when you know nothing about terms and technical questions.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax made everything easy I appreciate how you guys broke down my taxes for me. it made the process so much easier and fast!
Date published: 2022-02-26
Rated 3 out of 5 by from Difficult Year I found this year's return exasperating. Some of that is just because of the number of forms that I needed to report, but I can't take all the blame for it. I worked on this for over 6 hours on Feb. 24. One of my problems was concerning the Stimulus Payment for 2021, which I thought I qualified for. Your program won't let me look at my form before I pay you and file, so I couldn't look at my AGI. If I could have, or if your program had simply done a worksheet and told me what my problem was, I could have finished this without the angst that I experienced. When I called your help line, still thinking that I qualified for an additional payment, your technician couldn't see my AGI either, so he advised me to delete everything and start over. I did what I was advised to do, but this time I made a note of our income so I could compare and I found out that I wasn't entitled to any more stimulus money. I have relied on TurboTax for a long time and this was by far the worst. I'm just a dumb tax payer, but I wonder how complicated it would be to have a pop up screen or worksheet or something like that to answer whether or not something is allowed. If a pop up had appeared to let me know that I made too much money to receive an additional payment, I could have read it and understood what the problem was. As it was, I thought your program made a mistake and I wasted several hours of my life trying to solve a problem that didn't exist.
Date published: 2022-02-26
Rated 5 out of 5 by from Very Helpfull and quick when in need of help and info.. Turbotax was there to happily help...thanks
Date published: 2022-02-26
Rated 5 out of 5 by from awesome very helpful, moved out of state and changed jobs this
Date published: 2022-02-26
Rated 5 out of 5 by from Wonderful Wonderful for it being my first experience. Thank You, TurboTax. A job well done.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy to understand tax season! I never fear filing my taxes when I use turbo tax. it walks me through every possible scenario.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6576
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 8 years in a row User friendly with tax support to help with last years complicated stimulus payments.
Date published: 2022-02-26
Rated 3 out of 5 by from Turbo Taxis great Easy questions, but too much for us seniors. Too a long time to work the computer.
Date published: 2022-02-26
Rated 4 out of 5 by from EASY LIVE EXPERTS ARE VERY HELPFUL. I LOVE TURBO TAX VERY MUCH
Date published: 2022-02-26
Rated 4 out of 5 by from Very easy to navigate Love the software. It is very easy to complete the returns even when you know nothing about terms and technical questions.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax made everything easy I appreciate how you guys broke down my taxes for me. it made the process so much easier and fast!
Date published: 2022-02-26
Rated 3 out of 5 by from Difficult Year I found this year's return exasperating. Some of that is just because of the number of forms that I needed to report, but I can't take all the blame for it. I worked on this for over 6 hours on Feb. 24. One of my problems was concerning the Stimulus Payment for 2021, which I thought I qualified for. Your program won't let me look at my form before I pay you and file, so I couldn't look at my AGI. If I could have, or if your program had simply done a worksheet and told me what my problem was, I could have finished this without the angst that I experienced. When I called your help line, still thinking that I qualified for an additional payment, your technician couldn't see my AGI either, so he advised me to delete everything and start over. I did what I was advised to do, but this time I made a note of our income so I could compare and I found out that I wasn't entitled to any more stimulus money. I have relied on TurboTax for a long time and this was by far the worst. I'm just a dumb tax payer, but I wonder how complicated it would be to have a pop up screen or worksheet or something like that to answer whether or not something is allowed. If a pop up had appeared to let me know that I made too much money to receive an additional payment, I could have read it and understood what the problem was. As it was, I thought your program made a mistake and I wasted several hours of my life trying to solve a problem that didn't exist.
Date published: 2022-02-26
Rated 5 out of 5 by from Very Helpfull and quick when in need of help and info.. Turbotax was there to happily help...thanks
Date published: 2022-02-26
Rated 5 out of 5 by from awesome very helpful, moved out of state and changed jobs this
Date published: 2022-02-26
Rated 5 out of 5 by from Wonderful Wonderful for it being my first experience. Thank You, TurboTax. A job well done.
Date published: 2022-02-26
Rated 5 out of 5 by from Easy to understand tax season! I never fear filing my taxes when I use turbo tax. it walks me through every possible scenario.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 6576