TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Phone support is there when you need it I ran into some issues with reporting sale of a second home ahd noncash contributions. While these should have been handled by the software, phone calls to TurboTax support eventually connected me with qualified agents who stuck with me until the problems were resolved. For an application as complex as tax preparation, it's critical to have phone support available. In my case, TurboTax delivered.
Date published: 2022-04-04
Rated 1 out of 5 by from Charging for a 1099-G form I do not think you should have to upgrade and pay 50 simply because you received unemployment.
Date published: 2022-04-04
Rated 5 out of 5 by from Love the program I've been using turbo tax for over 10 years. I like how it's improved year after year for making it easy to file taxes.
Date published: 2022-04-04
Rated 5 out of 5 by from Amazing!! So helpful and easy! Great customer service and it was fast!
Date published: 2022-04-04
Rated 5 out of 5 by from Wouldn't Use Any Other Tax Software Turbo Tax has been amazing for many years! I use it every year. In Turbo Tax Deluxe, I would like to see the option of bypassing the itemized deductions section. Offer the question, "Are your total itemized deductions greater than $XXXX?" If the answer is "No," add an option to "Select the Standard Deduction Instead." I know that listing deductions is a reason for using Deluxe, but I fall WAY short of the Standard amount and I don't even save donation receipts anymore. Adding that option would save time. Thanks! And keep up the great work!
Date published: 2022-04-04
Rated 2 out of 5 by from Great until the end I was charged for filing when I chose free file. Not happy
Date published: 2022-04-04
Rated 2 out of 5 by from Turbo tax is good turbo tax is giving me a hard time filing this year.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax Very simple but the price going up Turbotax Very simple and easy to use but the price going up every year actually should be free to use not to pay for it and on top of that paying sales tax.
Date published: 2022-04-04
Rated 4 out of 5 by from GA state tax A little hard to follow and didn't expect a charge when product stated it filed
Date published: 2022-04-04
Rated 5 out of 5 by from Amazing service! Tax experts went above and beyond to file my tax return! Fast and simple to use.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 6573
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Phone support is there when you need it I ran into some issues with reporting sale of a second home ahd noncash contributions. While these should have been handled by the software, phone calls to TurboTax support eventually connected me with qualified agents who stuck with me until the problems were resolved. For an application as complex as tax preparation, it's critical to have phone support available. In my case, TurboTax delivered.
Date published: 2022-04-04
Rated 1 out of 5 by from Charging for a 1099-G form I do not think you should have to upgrade and pay 50 simply because you received unemployment.
Date published: 2022-04-04
Rated 5 out of 5 by from Love the program I've been using turbo tax for over 10 years. I like how it's improved year after year for making it easy to file taxes.
Date published: 2022-04-04
Rated 5 out of 5 by from Amazing!! So helpful and easy! Great customer service and it was fast!
Date published: 2022-04-04
Rated 5 out of 5 by from Wouldn't Use Any Other Tax Software Turbo Tax has been amazing for many years! I use it every year. In Turbo Tax Deluxe, I would like to see the option of bypassing the itemized deductions section. Offer the question, "Are your total itemized deductions greater than $XXXX?" If the answer is "No," add an option to "Select the Standard Deduction Instead." I know that listing deductions is a reason for using Deluxe, but I fall WAY short of the Standard amount and I don't even save donation receipts anymore. Adding that option would save time. Thanks! And keep up the great work!
Date published: 2022-04-04
Rated 2 out of 5 by from Great until the end I was charged for filing when I chose free file. Not happy
Date published: 2022-04-04
Rated 2 out of 5 by from Turbo tax is good turbo tax is giving me a hard time filing this year.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax Very simple but the price going up Turbotax Very simple and easy to use but the price going up every year actually should be free to use not to pay for it and on top of that paying sales tax.
Date published: 2022-04-04
Rated 4 out of 5 by from GA state tax A little hard to follow and didn't expect a charge when product stated it filed
Date published: 2022-04-04
Rated 5 out of 5 by from Amazing service! Tax experts went above and beyond to file my tax return! Fast and simple to use.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 6573