TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Terrible product. But better than all the rest Use of the product still requires knowledge of tax laws and applicability, even if you don't have to know everything. It also is incomplete, as it consistently says that you missed something, even if you answered every question. But it is still better than every other tax program out there, which tell you how bad everyone else is.
Date published: 2021-03-13
Rated 5 out of 5 by from easy to follow step by step very easy to navigate would recommend
Date published: 2021-03-13
Rated 4 out of 5 by from GETS THE JOB DONE WHEN TURBOTAX FINDS AND ERROR IT LISTS THE LOCATION ON THE TAX RETURN WHERE THE ERROR WAS FOUND, NOT THE PLACE IN THE PROGRAM WHERE YOU ENTERED THE MISTAKE. IT'S HARD TO TRACE THE ERROR BACK TO THE INPUT
Date published: 2021-03-13
Rated 3 out of 5 by from Data interface and Customer Service Improvements After my federal and state returns were rejected after transmitting them, during the efile (refile) process, TurboTax asked me to relook at the Adjusted Gross Income due to the fact that I had filed the 2019 return in another account. During the "relook" it told me to split out my AGI and my wife's. Why would it do that if we are filing jointly? Also, when I attempted to contact TurboTax and they called me back (via the call-back service), the gentlemen who was assisting me in combining my 2 (or even 3) TurboTax accounts hung up on me.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Eliminates the Annual Angst Over Taxes. Extremely Easy To Understand Questions. Flow of Personal Info, Income, Deductions, etc is quite logical. I Love being able to import W2's.
Date published: 2021-03-13
Rated 3 out of 5 by from Turbo tax not as good as it used to be The site used to be much more user friendly. Don't care for the processing they tag you for when filing electronically. May switch to a different service next year.
Date published: 2021-03-13
Rated 4 out of 5 by from I love turbo tax Very easy filing. Not complicated at all. I would recommend to all
Date published: 2021-03-13
Rated 4 out of 5 by from Couldn't find Mac alternative, bit confusing Couldn't find a Mac alternative and at the end it was a bit confusing. It was saying to print and send to the government after e-filing. Plus there were no instructions for what address to send it to, and there was nothing to send. So it was just an unnecessary thing that just confuses the user. Please fix. Thanks.
Date published: 2021-03-13
Rated 1 out of 5 by from Very Disappointed in Lack of PPP Guidance I have used TurboTax Business for years. This year, following one of the most unusual years ever, I fully expected that there would be a Q&A section about PPP funds. How much did you receive? What 8 week, or 24 week timeframe did you receive the funds? But no, it was the same old software with absolutely no help online either. I even tried using TurboTax live and they wouldn't answer even basic questions. This will be the last year I use it.
Date published: 2021-03-13
Rated 4 out of 5 by from Gets the job done ok Product was not clear on how to process 1099-Q statements. Also still has an old K-1 schedule even though it hasn't been relevant for years.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6558
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Terrible product. But better than all the rest Use of the product still requires knowledge of tax laws and applicability, even if you don't have to know everything. It also is incomplete, as it consistently says that you missed something, even if you answered every question. But it is still better than every other tax program out there, which tell you how bad everyone else is.
Date published: 2021-03-13
Rated 5 out of 5 by from easy to follow step by step very easy to navigate would recommend
Date published: 2021-03-13
Rated 4 out of 5 by from GETS THE JOB DONE WHEN TURBOTAX FINDS AND ERROR IT LISTS THE LOCATION ON THE TAX RETURN WHERE THE ERROR WAS FOUND, NOT THE PLACE IN THE PROGRAM WHERE YOU ENTERED THE MISTAKE. IT'S HARD TO TRACE THE ERROR BACK TO THE INPUT
Date published: 2021-03-13
Rated 3 out of 5 by from Data interface and Customer Service Improvements After my federal and state returns were rejected after transmitting them, during the efile (refile) process, TurboTax asked me to relook at the Adjusted Gross Income due to the fact that I had filed the 2019 return in another account. During the "relook" it told me to split out my AGI and my wife's. Why would it do that if we are filing jointly? Also, when I attempted to contact TurboTax and they called me back (via the call-back service), the gentlemen who was assisting me in combining my 2 (or even 3) TurboTax accounts hung up on me.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Eliminates the Annual Angst Over Taxes. Extremely Easy To Understand Questions. Flow of Personal Info, Income, Deductions, etc is quite logical. I Love being able to import W2's.
Date published: 2021-03-13
Rated 3 out of 5 by from Turbo tax not as good as it used to be The site used to be much more user friendly. Don't care for the processing they tag you for when filing electronically. May switch to a different service next year.
Date published: 2021-03-13
Rated 4 out of 5 by from I love turbo tax Very easy filing. Not complicated at all. I would recommend to all
Date published: 2021-03-13
Rated 4 out of 5 by from Couldn't find Mac alternative, bit confusing Couldn't find a Mac alternative and at the end it was a bit confusing. It was saying to print and send to the government after e-filing. Plus there were no instructions for what address to send it to, and there was nothing to send. So it was just an unnecessary thing that just confuses the user. Please fix. Thanks.
Date published: 2021-03-13
Rated 1 out of 5 by from Very Disappointed in Lack of PPP Guidance I have used TurboTax Business for years. This year, following one of the most unusual years ever, I fully expected that there would be a Q&A section about PPP funds. How much did you receive? What 8 week, or 24 week timeframe did you receive the funds? But no, it was the same old software with absolutely no help online either. I even tried using TurboTax live and they wouldn't answer even basic questions. This will be the last year I use it.
Date published: 2021-03-13
Rated 4 out of 5 by from Gets the job done ok Product was not clear on how to process 1099-Q statements. Also still has an old K-1 schedule even though it hasn't been relevant for years.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6558