TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Language usage could be better The language within the system could be better. It seems intentional that the question language is framed in a way to make people get more expensive turbotax packaging just to translate 1 question.
Date published: 2021-02-28
Rated 1 out of 5 by from They Can't Actually Help Tried to get help from a "professional tax expert" but the first time they called after I waited about 22 minutes it was somebody arguing with family members. No body responded to me so I eventually hung the phone up and started the process over again. Problem with this is I would like my information private but apparently when they call you back it's just random people that might be around multiple others. Second phone call came in about 30 minutes and they had zero advice for fixing the issue. Basically wasted an hour for no help. If you all are going to charge extra for "professional help" then maybe it should actually help the consumer. This is such a disappointment especially after you all dropped the ball last year as well. Time to look for better software, or at least a company that cares about their customers.
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and Easy Helped me walk through the processes very easily. Thank you for making it simple!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is awesome Always easy to use and explains everything. Love using this every year.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is extremely user friendly! TurboTax could not have been more user friendly. Every thing was so perfectly explained that I wasn't left to wonder about anything.
Date published: 2021-02-28
Rated 4 out of 5 by from So fast, but there are hidden fees I love using TurboTax to file returns. It makes it so much faster. The only thing is, the farther along you go, the more invested you get. Then, fees start popping up that you feel obligated to pay. Still worth it though.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax It was so easy to get taxes done and very painless.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to file! Everything went well... Easy instructions to follow!
Date published: 2021-02-28
Rated 4 out of 5 by from easy to use simple, easy to use, first time using turbo tax and was easy and very informational
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome! Easily weed your way though the complexities of our complicated United States tax system.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6556
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Language usage could be better The language within the system could be better. It seems intentional that the question language is framed in a way to make people get more expensive turbotax packaging just to translate 1 question.
Date published: 2021-02-28
Rated 1 out of 5 by from They Can't Actually Help Tried to get help from a "professional tax expert" but the first time they called after I waited about 22 minutes it was somebody arguing with family members. No body responded to me so I eventually hung the phone up and started the process over again. Problem with this is I would like my information private but apparently when they call you back it's just random people that might be around multiple others. Second phone call came in about 30 minutes and they had zero advice for fixing the issue. Basically wasted an hour for no help. If you all are going to charge extra for "professional help" then maybe it should actually help the consumer. This is such a disappointment especially after you all dropped the ball last year as well. Time to look for better software, or at least a company that cares about their customers.
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and Easy Helped me walk through the processes very easily. Thank you for making it simple!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is awesome Always easy to use and explains everything. Love using this every year.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is extremely user friendly! TurboTax could not have been more user friendly. Every thing was so perfectly explained that I wasn't left to wonder about anything.
Date published: 2021-02-28
Rated 4 out of 5 by from So fast, but there are hidden fees I love using TurboTax to file returns. It makes it so much faster. The only thing is, the farther along you go, the more invested you get. Then, fees start popping up that you feel obligated to pay. Still worth it though.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax It was so easy to get taxes done and very painless.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to file! Everything went well... Easy instructions to follow!
Date published: 2021-02-28
Rated 4 out of 5 by from easy to use simple, easy to use, first time using turbo tax and was easy and very informational
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome! Easily weed your way though the complexities of our complicated United States tax system.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6556